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Kudos1 Stats

Norton Safe Web Malicious Site Blocks.

A couple of nasty surprises on internet last night. I'm seeking info, opinions regarding please?

Country: Australia

State: Queensland

City: Brisbane

Times: Brisbane (Currently AEST - Australian Eastern Standard Time)

Our internet connection: comprises NBN equipment - an Arris CM8200 modem and a Sagemcom F@st 5355 Router provided by our ISP/RSP (Telstra - Australian readers will be familiar enough with the RSP and that modem/router combination).

My security:

Norton Security v 22.15.1.8

Malwarebytes v 3.5.1.2522

ISSUE:

Sunday 23/09/2018, 11:29 pm: I had launched a page of the academic Perseus website (http://www.perseus.tufts.edu/hopper/text?doc=Perseus%3atext%3a1999.01.0135) and attempted to follow a link to a document. A block page resulted. From Firefox'es History, I believe this was the page (image) and its url (below image):

Perseus Block

URL: moz-extension://18326d1c-c2ee-4f0b-a4fc-d45b7ebf8571/content/ui/blockedPage.html?originalURL=http://services.perseids.org/fuseki/ds/query?query=%20SELECT%20distinct%...(%20str(%3Ftarget)%2C%20%22%5C%5CQurn%3Acts%3AgreekLit%3Atlg0012.tlg002%5C%5CE%22).%20%3Fannotation%20%3Chttp%3A//www.w3.org/ns/oa%23annotatedBy%3E%20%3Fwho%20%7D%20&format=json&blockPag...

and

Monday 24/09/2018, 12:04 AM: I had accessed my Outlook email inbox, dealt with my emails, and tried to log out. A block page resulted. From Firefox'es History, I believe this was the page (image). I have not included its url in case it contains code exposing my Microsoft Account:

Outlook Inbox Exit Block

URL: (Witheld)

Experimentally, I reaccessed my email account and attempted to sign out - a block page resulted. I did this approximately twice additional to the first incident. Logging out of my actual Microsoft Account produced no block pages whatsoever.

Any info/guidance gratefully received.

Thanks

ausgumbie

Replies

Kudos0

Re: Norton Safe Web Malicious Site Blocks.

Hello Ausgumbie,

Sorry to hear you are having so much trouble.  I had a run-in with W3 and NONE of it good.  I chronicled the experience on my Safe Web account here:

https://safeweb.norton.com/reviews/141237?page=3

If you haven't already done so, to be safe, i would probably run some full-system scans with both Norton and MBAM.  If those scans do not go favourably, you might want to consider running the Norton Power Eraser or MBAM's Anti-Rootkit utility. 

Sincerely,

H.B.   

Kudos0

Re: Norton Safe Web Malicious Site Blocks.

If you are sure the links are clean, such as the log out pages, try clearing your browser cache, disable the Safe Web extension (just to test), then restart your computer and test that log out page again. If it still comes up with a warning, it could be coming from your browser. 

If the warning does not come again, re enable the Safe Web extension and test again.

Let us know what you see.

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Norton Safe Web Malicious Site Blocks.

Hello ausgumbie

I will notify the Safe Web Team about your issues.

Please stay tuned to this thread for a response from the Safe Web Team on Monday night after midnight EDT.

Have a Good Night and

Thanks.

Success always occurs in private and failure in full view. Windows 7 Pro 64 bit Norton Core Security Plus 22.17.2.47 Core Firmware 282 I E 11 Chrome latest version.
Kudos0

Re: Norton Safe Web Malicious Site Blocks.

Hi Hammer_Bro

Ran Norton & MBAM (with rootkit) scans. Nothing. I sometimes run NPE if I'm really concerned but in this case I'll hold off for a bit.

Cheers

ausgumbie

Kudos0

Re: Norton Safe Web Malicious Site Blocks.

Hi Peterweb

I'll try again without disabling the add-in to check if the alert pages are still being generated, it now being a few days since the event. If so, then I'll run the test etc.

First up, though, yes I'll check the pages if I can and clear the caches. Did you mean just clear browser memory or do a dns cache flush?

Cheers

ausgumbie

Kudos0

Re: Norton Safe Web Malicious Site Blocks.

Hi floplot

Thanks and will keep following.

Cheers

ausgumbie

Kudos1 Stats

Re: Norton Safe Web Malicious Site Blocks.

I was only suggesting the browser cache. I would start with that, but it would not hurt to do a dns flush.

If the sites are being blocked, you would not have to worry about something getting onto your system. Norton has taken care of protecting you from that by not letting you get to the site in the first place. 

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Norton Safe Web Malicious Site Blocks.

Hi Peterweb

Tried your method - sort of. I flushed the browser and dns caches. Then I tried accessing the previously troublesome Perseus page, and logging out of my Outlook mail account. Clean both times. Unfortunately, I hadn't turned off the Safe Web extension first (forgot :( ).

Cheers

asugumbie

Kudos0

Re: Norton Safe Web Malicious Site Blocks.

Hello ausgumbie

I will see if I can get the Safe Web Team to check out your issues.

Have a Good Night and

Thanks.

Success always occurs in private and failure in full view. Windows 7 Pro 64 bit Norton Core Security Plus 22.17.2.47 Core Firmware 282 I E 11 Chrome latest version.
Kudos0

Re: Norton Safe Web Malicious Site Blocks.

Hi @ausgumbie,

Can you please provide further details of the specific document link selected that resulted in the block page? We would like to know the steps in which you got to that link.

Cops

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