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Kudos0

Norton SafeWeb adds message in my printed documents / wrong language selection

Hello, 

After a plug-in update in Microsoft Edge I got a notification that new functionality was added to SafeWeb or Password Manager. I'm not sure which of the two. I was not able to follow the link in the message to learn more, but somehow I closed the pop-up window. 

Now, I get this message printed almost every time I try to print something out of the web. See picture. 

How can I get rid of this message? 

The second issue here, is that the message and the plug-ins are in Greek. I don't want them in Greek, I want them in English. 

There are several ways to determine the preferred language : 

- region (language for non-unicode programs)

- country or region (modern settings)

- system display language

- preferred language (multiple language list) 

- actual detected location

- Norton account preferences 

- regional format (what Norton selects as display language only for plug-ins) 

Why does Norton select the worse way to determine the preferred language when there are so many other settings? 

Replies

Kudos0

Re: Norton SafeWeb adds message in my printed documents / wrong language selection

I would not worry about the language that is displayed. I think the issue is more that the message is being added to your print preview, and the subsequent print out. 

I'll bring this to Norton's attention.

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Norton SafeWeb adds message in my printed documents / wrong language selection

Hi @tzon89,

Thanks for reporting in Norton Community Forums. Can you please confirm Norton Safe Web and Norton Password Manager extensions version number for Edge browser? 

Sunil_GA | Norton Forums Administrator | Symantec Corporation
Kudos0

Re: Norton SafeWeb adds message in my printed documents / wrong language selection

I have Edge version 44.17763.10

Norton Password manager 6.0.0.0

Norton SafeWeb 3.1.0.0

Windows 10 Pro with 1809 update 

Kudos0

Re: Norton SafeWeb adds message in my printed documents / wrong language selection

This is what I get in some web pages. A message from Norton in Greek that is not clickable and won't go away. 

The message writes:

"Before you visit this site...

We have updated our add on with two new functions:

Isolation mode - … 

Webmail notification - ...

To activate these functions, connect to your Norton account.

Continue without isolation mode. Sign In. Cancel. " 

It is the same message that appears at the printouts and won't go away unless the WebSafe addon is disabled. 

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