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Kudos0

norton safeweb not validating ownership in more than 2 months

So here is a question, that seems to have no answer other than someone from norton actually fixing it...

on 04 April 2013 I registered my site www.hartert-russell-home.com (ecommerce) and put the html file at the root directory.  The file is there, one can navigate to the page.  Per the online directions this process can take up to 8 weeks. 

The 8 week milestone passed 3 weeks ago and still we have neither validation of ownership or approval.  What is going on?  How do we escalate and fix this?

Replies

Kudos0

Re: norton safeweb not validating ownership in more than 2 months

So here is a question, that seems to have no answer other than someone from norton actually fixing it...

on 04 April 2013 I registered my site www.hartert-russell-home.com (ecommerce) and put the html file at the root directory.  The file is there, one can navigate to the page.  Per the online directions this process can take up to 8 weeks. 

The 8 week milestone passed 3 weeks ago and still we have neither validation of ownership or approval.  What is going on?  How do we escalate and fix this?

Kudos1 Stats

Re: norton safeweb not validating ownership in more than 2 months

Hi joe_johnson3,

I am sorry to hear of your problem.  The first stage, ownership verification should take place immediately after uploading the file and clicking the Verify  button. 


I will notify the Safe Web team of your issue. Please allow them a day or two to respond back to you in this thread.

To be notified by email when a reply is posted, go to My Settings > Preferences and check the box for: "Automatically Subscribe Me to Topics I Participate In".

 

"Anyone who isn't confused really doesn't understand the situation."   Edward R. Murrow
Kudos0

Re: norton safeweb not validating ownership in more than 2 months

thank you for your reply.  i've tried calling customer service twice.  They were no help at all.  [Removed].  Both times the "help" was, "we have to email someone and call you back."  Note I did use the html version for validation.

Also is it a requirement to use one of the verisign products for ssl?

[Edit: Masking case ID to conform with the Participation Guidelines and Terms of Service]

Kudos1 Stats

Re: norton safeweb not validating ownership in more than 2 months

Hi joe_johnson3

We have manually verified ownership of your website 'hartert-russell-home.com' and it is currently rated green in safeweb.norton.com.

http://safeweb.norton.com/report/show?url=hartert-russell-home.com

Cops

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