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Kudos0

Norton Safeweb Rating icons in google search

Norton safe web rating icons disappeared from google search results since yesterday morning( April 9,2013). Norton Safeweb is enabled in Norton toolbar as always. There is no problem with search results in Bing search, icons do show in Bing search results. Anyone have any idea about the cause and resolution of this issue in google search?

Replies

Kudos0

Re: Norton Safeweb Rating icons in google search


ekarabekir wrote:

Norton safe web rating icons disappeared from google search results since yesterday morning( April 9,2013). Norton Safeweb is enabled in Norton toolbar as always. There is no problem with search results in Bing search, icons do show in Bing search results. Anyone have any idea about the cause and resolution of this issue in google search?


 

Hi,

I had this problem with IE8, and solved it doing as said here, in the other thread about this same issue.

Today I had it also with Chrome (my main browser), and solved it in the same way!

Hope it works for you too!

Laura

 

 

Windows 7 HP SP1 32-bit | Chrome 65.0.3325.146 | NS 22.12.1.15
Kudos0

Re: Norton Safeweb Rating icons in google search

Same problem.... I spent 1.5 hours on with Norton yesterday. Not only could he not fix the problem he left a number of strange files in my Documents file. I called back this AM and was told it was a shift change and a long wait.

Last week I experienced a wait of 45 minutes plus a 1.75 hour fix for $139.99 to remove Malware which reappeared two days later and another 2 hour fix..... I am less than happy.

I asked specifically if Norton was aware of the lost SafeSearch in Google and could not get an answer....

Accepted Solution
Kudos0

Re: Norton Safeweb Rating icons in google search

Hi All,

Please use the below workaround:

1. Open google.com

2. Click on "Settings" on the right top of the website

3. Click on "Search Settings"

4. Under "Google Instant Predictions" select : Never show Instant results

5. Click on Save

6. You would be able to see the Norton Safeweb Ratings icons in google search

Kudos0

Re: Norton Safeweb Rating icons in google search

Hi Symantec, I never log in to a Google account to do searches, and absolutely prefer to never use google's instant predictions.

I was able to get my Google Instant Predictions "off" to stick for future searches by following these steps:

http://community.norton.com/t5/Norton-Toolbar-Norton-Identity/Lost-Norton-Safe-Web-icon-on-Google-search/m-p/975099#M11452

I guess when you guys get safeweb to work with google's instant predictions, I'll change it back.

I hope this helps some people.

Rising.

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