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Kudos0

Norton Security 22 has mistakenly blocked the installation of latest Smart Defrag pro

Dear sir or madam,

Your program Norton Security 22 has mistakenly blocked the installation of our latest Smart Defrag pro. This is absolutely a false positive. And it will make troubles to our users and destroy our good reputation. Our program is high-tested, absolutely without security risks, spyware, adware and so on.

You can download the reported file from the link below for research:

https://www.dropbox.com/s/3m80dvsmkcknxr2/sd4_pro_setup_150323_1814.exe?dl=0

Please look into this issue and solve it as soon as possible.

Thank you for your prompt reply in advance.

Replies

Kudos0

Re: Norton Security 22 has mistakenly blocked the installation of latest Smart Defrag pro

Hi Sookie,

Please see the following link in order to report what you are calling a false "False Positive"

https://community.norton.com/en/forums/how-report-false-positives

Kudos0

Re: Norton Security 22 has mistakenly blocked the installation of latest Smart Defrag pro

@yank, and how can I report incorrect ones website, eg. such, which are illegal files or computer viruses?

Kudos0

Re: Norton Security 22 has mistakenly blocked the installation of latest Smart Defrag pro

Hello SKIBA

If you mean websites that have illegal files or viruses in them, post the link in such a way that it is not clickable. I will then contact some one to take care of it.

Success always occurs in private and failure in full view. Windows 10 Pro 64 bit Norton Core Security Plus 22.17.3.50 Core Firmware 282 I E 11 Chrome latest version.
Kudos0

Re: Norton Security 22 has mistakenly blocked the installation of latest Smart Defrag pro

Hi @@Sookie,

Can you please let us know if you are still facing the installation block for the Smart Defrag pro software?

Thanks,
Sunil G A
Norton Forums Administrator
Symantec Corporation

Sunil_GA | Norton Forums Administrator | Symantec Corporation
Kudos0

Re: Norton Security 22 has mistakenly blocked the installation of latest Smart Defrag pro

Hi Sunil G A,

The latest version of Smart Defrag installation is still blocked by Norton Security.

I will report the false positive again from the site https://community.norton.com/en/forums/how-report-false-positives

Thanks for your concern.

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