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Kudos0

Norton Security and Blue Scrren

Hello,
i have some problem with Norton Seciruty Premium (22.8.0.50) installation on my PC (Windows 7 Home basic). The installation was stopped by "Blue screen":
Signature:
Name:    BlueScreen
 OS version:    6.1.7601.2.1.0.768.2
  Language:    1049

Additional info:
  BCCode:    50
  BCP1:    FFFFF881AA568BA0
  BCP2:    0000000000000000
  BCP3:    FFFFF880058D9C75
  BCP4:    0000000000000005
  OS Version:    6_1_7601
  Service Pack:    1_0
  Product:    768_1

I've used Norton Power Eraser and Norton Removal Tool, but nothing changed.
Can anybody help me?

Replies

Kudos0

Re: Norton Security and Blue Scrren

Norton Power Eraser and Norton Removal Tool and entirely different things. Power Eraser is ONLY to be used when your system is infected. It is a special malware removal tool. Norton Removal Tool is to aid in uninstalling Norton when normal uninstallation fails. Just cause your computer is blue screening does not mean it is Norton. There could be 100 different causes. Mainly failing hardware. You can download BlueScreenViewer which will give you more of a better description. Your Norton Security is also out of date. Current version is 22.8.1.14. Please run Live Update several times to get your version up to date. 

http://www.nirsoft.net/utils/blue_screen_view.html

Kudos0

Re: Norton Security and Blue Scrren

@SEREGA:

This page may fix your issue above. Contact official Norton Support if you need additional assistance.

If your problem continues, please follow this comment to address the BOSD.

  • (repeat)post the steps to reproduce the BSOD / Crash? 
  • A Screen Capture of the Blue Screen with Error Numbers (Stop Error, Technical Information)
  • Since when are you facing the BSOD issue? (Date, Is it after a Norton update or third party software update etc.,)

You may use the above BlueScreenView yourself.

Please post back if this or any other comment solves your problem. THX...

PUP Hunter PRO: Just TRYING to save the world (U) from cyber threats, A single blog post, at a time, and ONCE & FOR ALL. (A fan of Nadia_Kovacs)
Kudos1 Stats

Re: Norton Security and Blue Scrren

Hello!
Symantec Support team recommended to uninstall Windows update KB2670838. I did it.
The problem is solved.
Thanks to all!

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