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Kudos0

Norton Security with Backup blocking internet access Windows 10

My mother's computer has Windows 10 with Norton Security with Backup installed. It appears to be blocking all internet access other that for LiveUpdate. I have tried uninstalling and reinstalling twice with no improvement. With it uninstalled, the internet is accessible to re-install the software, but after installation, access disappears.

Replies

Kudos0

Re: Norton Security with Backup blocking internet access Windows 10

Hi,twr75. Have you done a complete restart, as that is required for Norton to correctly operate in Windows 10.

http://www.tenforums.com/tutorials/7418-shut-down-computer-windows-10-a....

Also Fast Start Up has been known to cause problems so try disabling that, as well.

http://www.tenforums.com/tutorials/4189-fast-startup-turn-off-windows-10...

You might also want to reboot your modem/router.

Let us know if that helps.

Windows 10 Home X 64
Kudos0

Re: Norton Security with Backup blocking internet access Windows 10

Thanks F4E. I disabled fast start up, a full shut down and restarted the modem.

The internet is still not generally accessible, however it is accessible long enough for Norton to connect initially to the subscription information.

Kudos0

Re: Norton Security with Backup blocking internet access Windows 10

While waiting on hold for tech support, the recorded message suggested clicking the "Get Support" link in the help center. I hadn't tried that so I clicked and was eventually asked to use Norton DNS settings (I subsequently found that these are from ConnectSafe). I clicked Yes and now everything is working OK.

Kudos0

Re: Norton Security with Backup blocking internet access Windows 10

Hi, twr75. Glad to hear you got your issue fixed.

Using Norton DNS numbers is a good idea, as they will protect you from malicious sites, and with no noticeable efect on browsing speed.

Here's some info on settings, if needed. https://dns.norton.com/configurePC.html

Windows 10 Home X 64

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