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Kudos0

Norton Security with Backup Scan hangs on Security Risk.URLRedir

I have just installed Norton Security with Backup. My first scan hung overnight for hours on: "Checking for Security Risk.URLRedir".

I tried to pause and then stop the scan but it seemed to stay hung. I then forced the program to stop using Windows Task Manager.

I then ran Norton Power Eraser which completed its scan with "No Risks Found".

I was having this hang on the same item using Norton 360 and have been unable to complete a scan since last week. Since my 360 was expiring this month I upgraded to Norton Security with Backup, hoping the problem would not be brought forward, but it remains and I am still unable to complete a scan.

Any insights and/or suggestions?

Replies

Kudos0

Re: Norton Security with Backup Scan hangs on Security Risk.URLRedir

SecurityRisk.URLRedir is a detection for suspicious entries added to the hosts file.

Time to visit one of the free Malware Removal Forums recommended by the Community
http://www.bleepingcomputer.com (link is external)
http://forums.whatthetech.com/ (link is external)
http://www.geekstogo.com/forum/ (link is external)
http://www.cybertechhelp.com/forums/ (link is external)

EDIT:  Command knowledge posted by SOJ

Kudos2 Stats

Re: Norton Security with Backup Scan hangs on Security Risk.URLRedir

You would only need to worry about suspicious hosts file entries if Norton actually found them.  Before running to a malware removal forum, if you are using one of the popular preconfigured hosts files to block malicious websites, the problem is more likely caused by a hosts file with a large number of entries.  I no longer use the hosts file for that reason - it took forever for Norton to scan Security Risk.URLRedir.

Kudos1 Stats

Re: Norton Security with Backup Scan hangs on Security Risk.URLRedir

Hi,
Manually check if you can access and open hosts file at %systemroot%\ system32\drivers\etc\ .
What version of windows are you running?
(sorry if identical contents included, I missed your post, SoJ)
regards, CV | There is no ONE TOUCH KEY to security . Be alert and vigilant. . | Always have a Backup Plan!
Kudos0

Re: Norton Security with Backup Scan hangs on Security Risk.URLRedir

I am not aware that I am using host files. Norton had stayed on "Security Risk.URLRedir" for close to seven hours when I aborted the scan.

I just need to have Norton complete its scans.

Kudos0

Re: Norton Security with Backup Scan hangs on Security Risk.URLRedir

I am using Windows 7 Ultimate.

Kudos1 Stats

Re: Norton Security with Backup Scan hangs on Security Risk.URLRedir

Just in case there is some issue with your hosts file, try resetting it back to its default.  The following Microsoft article provides guidance and a Fix-It button:

https://support.microsoft.com/kb/972034

Kudos0

Re: Norton Security with Backup Scan hangs on Security Risk.URLRedir

Hi deanderson173,
FYI: hosts file is a plain file (text) which is present in every current windows os.
May be yours got corrupted. Try resetting the hosts as per SoJ's post.
Did you use any other security software other than Norton anytime? Taking too much time will indicate there is some corruption. Can you please run there two scans after resetting your hosts file.
Open an elevated command prompt for each instance :
sfc /verifyonly
chkdsk /r
Report back your observations...
regards, CV | There is no ONE TOUCH KEY to security . Be alert and vigilant. . | Always have a Backup Plan!
Kudos0

Re: Norton Security with Backup Scan hangs on Security Risk.URLRedir

I started to have the same problem around 2/14. I am running Vista service pack 2  64. I have tried the Norton Removal tool but it says I have to remove Norton Utilities 14 & 15 which I can't find. I do have Norton Utilities 16. What's my next step?

Kudos0

Re: Norton Security with Backup Scan hangs on Security Risk.URLRedir

just to add on: Live Update is working. Neither NU 14,15 ,16 appear in the "Uninstall" section in Control panel.

Kudos1 Stats

Re: Norton Security with Backup Scan hangs on Security Risk.URLRedir

Hi, stompvirus. Maybe some orphan files are remaining from NU 14 and 15, if you had them installed.

Go to Computer/Local Disk C, and click on that. Go through the program files especially, and if you see any for those previous versions, delete them manually.

Did you use the latest NRT available from this link ? https://www.norton.com/nrt

As you have seen it will delete ALL Norton programs as well as NSBU, and you will need to reinstall NU 16.

However, your problem may be solved by trying the Norton Remove and Reinstall Tool, which is designed to clean up an existing install. http://www.norton.com/nrnr

If used, please read the Before you begin note, and run Live Update after, until no more are found.

Windows 10 Home X 64
Kudos0

Re: Norton Security with Backup Scan hangs on Security Risk.URLRedir

Couldn't get either to run. I went into "Uninstall programs" and removed NS and then re-installed from the web site. Still not working, scan runs to the same point and won't go beyond.

Kudos1 Stats

Re: Norton Security with Backup Scan hangs on Security Risk.URLRedir

Hi stompvirus,
What error poped up when you tried to download or run those tools?
Can you manually locate your HOSTS file and open it using notepad? Refer : path here and checks here
Keep the thread updated...
regards, CV | There is no ONE TOUCH KEY to security . Be alert and vigilant. . | Always have a Backup Plan!
Accepted Solution
Kudos0

Re: Norton Security with Backup Scan hangs on Security Risk.URLRedir

Nikhil et al,

My Norton seems to be working. I ran a Quick scan and a Full Scan is now running. Here is what I found: I had loaded some repair software since I was having trouble with my desktop about the time the scans quit. I finally noticed the software had McAfee imbedded within it. I remove the repair software using "Uninstall Programs" from the  Control Panel and the scans started working. Thanks to you and everyone for your help and jarring my memory. I would say to closes this Thread but we never heard from the originator.

Kudos0

Re: Norton Security with Backup Scan hangs on Security Risk.URLRedir

Glad to hear the good news....
regards, CV | There is no ONE TOUCH KEY to security . Be alert and vigilant. . | Always have a Backup Plan!
Kudos0

Re: Norton Security with Backup Scan hangs on Security Risk.URLRedir

Hello stompvirus

I will see if I can get this thread split where you took over the thread. If that can be done in this Forum, then you will be able to mark the proper post to solve this thread.  Please give it a little time and then look to see if you can find a similar topic to this one with you as the O/P.

Thanks

floplot

Success always occurs in private and failure in full view. Windows 10 Pro 64 bit Norton Core Security Plus 22.17.3.50 Core Firmware 282 I E 11 Chrome latest version.
Kudos0

Re: Norton Security with Backup Scan hangs on Security Risk.URLRedir

Since  we never heard back from the 1st reporter and my problem is solved. I think we need to close this thread.

Kudos0

Re: Norton Security with Backup Scan hangs on Security Risk.URLRedir

Hello stompvirus

I have requested that the mods mark this thread as solved. Thanks for coming back and telling us how you fixed your problem.

Success always occurs in private and failure in full view. Windows 10 Pro 64 bit Norton Core Security Plus 22.17.3.50 Core Firmware 282 I E 11 Chrome latest version.

This thread is closed from further comment. Please visit the forum to start a new thread.