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Kudos2 Stats

Norton Security causing Internet Explorer 11 to crash

As of today if I have Norton Security installed on my computer. Internet Explorer 11 will not open it crashes and says it's non-responsive and opens a Windows error reporting window and closes.

As soon as I run NRT, Internet Explorer works perfectly again.

What is going on? This is being caused by Norton Security. I tried all of the recommendations from Microsoft to fix this but none helped. I first got it to work by running system restore which removed NS. Then I ran NRT and installed NS again. After that IE11 stopped working. Now I've removed NS and IE11 works.

Windows 8.1 Pro 64 bit

Windows 10 Pro 64-bit / Norton Security v.22.17.x

Replies

Accepted Solution
Kudos0

Re: Norton Security causing Internet Explorer 11 to crash

Hi, SGFC. Check the other threads. It's an IPS problem with IE only. Symantec have been advised.

If you have Chrome or Firefox, they are not affected.

https://community.norton.com/en/forums/tonights-update-crashing-ie11

Windows 10 Home X 64
Kudos1 Stats

Re: Norton Security causing Internet Explorer 11 to crash

I have the same problem with Windows 7 and Windows 8.1 IE (2 computers). Wasted a few hours before I discovered problem was Norton Internet Security. I used restore and then had to run Windows updates a few times as NS would update as soon as turned on, crashing IE again. Should I remove this program and buy another program from another company? What other programs are recommended? How long before Symantec fixes this?

Kudos1 Stats

Re: Norton Security causing Internet Explorer 11 to crash

Same problem here, running two machines, both Windows 8.1 with IE11. Both have Norton 360 on.

Norton - Please fix ASAP - this is not good enough!

Kudos1 Stats

Re: Norton Security causing Internet Explorer 11 to crash

Oops, you can't use Internet Explorer any more.  We can't perform even the most basic tests on our software, sorry.

Run IE and it crashes.  That one snuck by our crackerjack QA department.

No problem, just use Chrome or Firefox instead.  You should be able to download them from the Internet.

Oh, wait, you can't get to the internet.  Sorry, just uninstall Norton.  Then you can download Chrome.

Oh, wait, you don't need Chrome any more.  Anyway, Symantic have been advised.  Have a nice day!

Kudos0

Re: Norton Security causing Internet Explorer 11 to crash

I have the same problem with Windows 7 64 bit. I used restore and then had to run Windows updates a few times as NIS would update as soon as I turned on. (Enough said)

NORTON PLEASE FIX!!

Kudos0

Re: Norton Security causing Internet Explorer 11 to crash

Yeah I saw that after I posted. I would've seen it before if the forum didn't delay posts because of spam. Each time I hit refresh there's a different set of posts at the top. One minute I can see a thread the next it's gone.
Windows 10 Pro 64-bit / Norton Security v.22.17.x
Kudos0

Re: Norton Security causing Internet Explorer 11 to crash

hello I'm from Australia we have 2 PC we use prepaid wireless a modem for each PC about lunch time today my time Norton did update each PC since then internet explorer stuck on stopped working only thing seems work is either uninstall Norton or use Firefox or Google chrome any word from Norton when they have this fixed

Kudos0

Re: Norton Security causing Internet Explorer 11 to crash

Having same problem on multiple computers running Windows 7 PRO, IE 10, Symantec endpoint protection small business edition.  Started and installing update KB3024196. 

Kudos0

Re: Norton Security causing Internet Explorer 11 to crash

A little bit of knowledge is... well a little bit of knowledge.
Kudos0

Re: Norton Security causing Internet Explorer 11 to crash

Same problem here in New Zealand.  I spent two hours fault finding what was going on, identified that IPSEng32.dll was faulting and that it was a NIS driver, removed NIS and reinstalled it only to have the bleeping update reintroduce the fault.  Our second Windows 7 computer is also afflicted. 

From another thread in this forum, it appears that this is NIS'  Intrusion Prevention System (IPS) which scans network traffic that enters and exits your computer for suspicious activity.  The IPSEng32.dll driver is the IPS Script Engine. 

Note how many first time posters have come out of the woodwork to post/vent on this one?  This is certainly one way of drumming up user interest in the support forums (but probably not recommended from a customer satisfaction perspective....).

I see that I am not alone in spending considerable time in diagnosing and attempting rectification.  Thanks for two wasted hours Norton and ruining my plans for the evening!  Maybe the company will comp everyone an extension to their protection subscription to make amends for this stuff-up ....

Kudos0

Re: Norton Security causing Internet Explorer 11 to crash

If you're looking to download Chrome or Firefox, IE works in Safe Mode. It's quicker than doing a rollback. 

This is a pain. XP

Kudos0

Re: Norton Security causing Internet Explorer 11 to crash

I had to use Chrome to access this forum. I created a forum account so I could see all the posts. I am another one were IE11 quit working and wasted hours trying to fix it then I finally came across this post and now it made since why IE stopped working on 2 pc's and a laptop in my home all about the same time. I was worried a hacker got past my router and Norton's firewall; I'm glad that wasn't the case. I had one PC that didn't have Norton installed and IE11 worked fine on it.

Kudos0

Re: Norton Security causing Internet Explorer 11 to crash

My temp solution.

  1. Disconnect internet cable from computer, if wireless turn off the modem.
  2. Use system restore or un-install Norton.
  3. After System restore or Norton re-installation go into Norton settings and turn off automatic-updates.
  4. Download the latest Definitions from this webpage: http://www.symantec.com/security_response/definitions/download/detail.jsp?gid=sep (If you can download this before all the previous steps do so) Download either 32 bit or 64 bit, note that these definitions do not contain the update that effects iexplorer.
  5. Install the definitions and wait intill Norton has removed the affected pulse update from the pipeline.
  6. Plug in the internet cable or turn the wireless modem back on.
Kudos0

Re: Norton Security causing Internet Explorer 11 to crash

Greetings from Sydney Having the same problem here latest update from Norton has crippled three computers ... No animal jam for the kids tonight Hoping for a patch soon /nudge Norton
Kudos0

Re: Norton Security causing Internet Explorer 11 to crash

Yes, same problem here. We have a laptop and desktop pc. Norton went through an update and Internet Explorer stopped working on both. Could Norton please provide a solution soon

Kudos0

Re: Norton Security causing Internet Explorer 11 to crash

I have the same problem, as probably other million users.

Is there any official announcement from Norton that they are aware and working on this issue? And any ETA?

I have not seen anything.

Kudos0

Re: Norton Security causing Internet Explorer 11 to crash

Hi there, first time user from oz. same problem IE has been off since About 4pm, it's got something to do with IPSEng32.dll in norton,no idea what I'm talking about. Rang norton, waited for 1 hour. On hold. Hopefully they will run a patch tomorrow with a bit of luck

Kudos0

Re: Norton Security causing Internet Explorer 11 to crash

stefan_s:

I have the same problem, as probably other million users.

Is there any official announcement from Norton that they are aware and working on this issue? And any ETA?

I have not seen anything.

 Yes, this.

https://community.norton.com/en/comment/6225821#comment-6225821

A little bit of knowledge is... well a little bit of knowledge.
Kudos0

Re: Norton Security causing Internet Explorer 11 to crash

I just reset my computer back a couple days and turned off all updates from norton as soon as it rebooted !!

so far so good, its a temp fix till they get there crap together, but it works

Kudos0

Re: Norton Security causing Internet Explorer 11 to crash

Run Live Update now!

A little bit of knowledge is... well a little bit of knowledge.
Kudos1 Stats

Re: Norton Security causing Internet Explorer 11 to crash

see microsoft thread also a IE advanced tab fix is a temporary solution:

http://answers.microsoft.com/en-us/ie/forum/ie11-windows_7/internet-expl...

Thanks for reporting to symantec so quickly!

File Attachment: 
Kudos0

Re: Norton Security causing Internet Explorer 11 to crash

ALL APPEARS 2B COMING BACK UP !

UNLESS OF COURSE YOU KNOW DIFFERENTLY ?

Be safe out there !
The Silver Surfer.
AK. [ "adde parvum parvo magnus acervus erit". OVID ]

Kudos1 Stats

Re: Norton Security causing Internet Explorer 11 to crash

see microsoft thread also a IE advanced tab fix is a temporary solution:

http://answers.microsoft.com/en-us/ie/forum/ie11-windows_7/internet-expl...(link is external)

Thanks for reporting to symantec so quickly!

File Attachment: 
Kudos0

Re: Norton Security causing Internet Explorer 11 to crash

The Data Execution Prevention setting is being disabled. Steps to rectify,

  1. http://support.microsoft.com/mats/ie_performance_and_safety
  2. run the fixit
  3. Fixit will report that the Data Execution Prevention is disabled and has been fixed (not true)
  4. Dont delete the Fixit
  5. Restart computer
  6. Run Fixit again again it will report Data Execution Prevention is disabled
  7. Start Menu search for internet options
  8. Advanced Tab -> Security
  9. Check Enable Enhanced Protected Mode

IE11 should then run

I've had to do this on two laptops.

Kudos0

Re: Norton Security causing Internet Explorer 11 to crash

You may still need to restart

Kudos0

Re: Norton Security causing Internet Explorer 11 to crash

thanks fixed it temp:

see microsoft thread also a IE advanced tab fix is a temporary solution:
Thanks Geoff & JE Romaninx

http://answers.microsoft.com/en-us/ie/forum/ie11-windows_7/internet-explorer-has-stopped-working/981b7912-7d93-46f0-84af-b0a72f306598?page=2

I think I have found a solution to Internet Explorer has stopped working.  I tried many, many suggested solutions, but the one that seems to be working is:
1)  Start/Control Panel/Internet options/Advanced tab/Security/Enable Enhanced Protected Mode.  You have to scroll down to the Security Section to find this.

See latest forum threads
Update: Symantec case # 20698787

Kudos0

Re: Norton Security causing Internet Explorer 11 to crash

Run LiveUpdate

It should be fixed now. I successfully opened Internet Explorer moments ago.

Windows 10 Pro 64-bit / Norton Security v.22.17.x
Kudos0

Re: Norton Security causing Internet Explorer 11 to crash

FIXED!  Run live update, and IE will be working again.  The Norton engineers were probably up all night fixing it...

Kudos0

Re: Norton Security causing Internet Explorer 11 to crash

Spent the morning trying to find out what the problem was, did not imagine that is was NS related until I opened this forum. Did run live update as I did this morning, and now IE works.

Windows 10 Pro, 64 bit.
Kudos0

Re: Norton Security causing Internet Explorer 11 to crash

Ran update. Not fixed. Still the same problem.

Kudos0

Re: Norton Security causing Internet Explorer 11 to crash

Further to above:

Start/Control Panel/Internet options/Advanced tab/Security/Enable Enhanced Protected Mode.  You have to scroll down to the Security Section to find this.

This solution does work. Possible that Live update in UK has old (Unfixed) version?

Kudos0

Re: Norton Security causing Internet Explorer 11 to crash

I have the same problem.   Spent hours trying to sort this out, including trying a System Restore, to no avail.

I have Internet Explorer 8 - and looking back at some comments, this some issue came up in September last year.

If anyone has found a way to sort this out, in the interim, while Norton tries to fix the problem, it would be appreciated.

Kudos0

Re: Norton Security causing Internet Explorer 11 to crash

It may not be available via LiveUpdate in the UK yet. But you should receive an update for Norton IPS Definitions.

Windows 10 Pro 64-bit / Norton Security v.22.17.x
Kudos0

Re: Norton Security causing Internet Explorer 11 to crash

Hi,

Someone just responded to my issue with IE and Norton.  I have IE8, and have just followed instructions as I believe Norton has now fixed the problem.

Go to Norton Live Updates, click Run and close when updates successfully uploaded.  Restart computer.

It worked for me, so give it a go.   The only difference is that you are on IE11.

Kudos0

Re: Norton Security causing Internet Explorer 11 to crash

Thanks for everyone's help. After a sleepless night of contemplating re-installing windows and everything that goes with that I have run Live Update and IE11 is working again. Thank you.

Kudos0

Re: Norton Security causing Internet Explorer 11 to crash

Hi,

AFAIK, this issue should be resolved for almost everyone.
Those who are still having this issue perhaps they should wait a while before running LiveUpdate.

Sandro
Kudos0

Re: Norton Security causing Internet Explorer 11 to crash

Gutted of England,

Both my laptops (IE11 &IE8) have been hit on a Saturday morning when I had loads to do.  I spent 3 hours before I decided to load Firefox.  My friends all came over to mine as I had recommended them to take Norton products.  I loaded firefox for them too.  Great team building exercise, lots of tea drunk but really BAD show Symantec.

Folks who can you trust now to keep your devices safe?

Kudos0

Re: Norton Security causing Internet Explorer 11 to crash

My computer did the same.  I spent 2 hours fooling with it.  Then I did a roll back by 3 days, the issue went away.  Then I updated every thing again checking IE 11 as I did, and as Norton internet security updated, IE 11 crashed.  I went clear back to IE 8, but all versions crashed.

I rolled back 1 hour to the version before IE 11 and it works now.

Kudos0

Re: Norton Security causing Internet Explorer 11 to crash

Just renewed norton, paid 100 bucks, and now have 2 computers that can't use IE... I can't help but think I've wasted my money.

Kudos1 Stats

Re: Norton Security causing Internet Explorer 11 to crash

Hello

The IE problem has been fixed for about 6 hours now. Run live update manually. You should get a new IPS definition.

Success always occurs in private and failure in full view. Windows 10 Pro 64 bit Norton Core Security Plus 22.17.3.50 Core Firmware 282 I E 11 Chrome latest version.
Kudos0

Re: Norton Security causing Internet Explorer 11 to crash

Reported

Kudos0

Re: Norton Security causing Internet Explorer 11 to crash

My computers seem to be ok today, I don't know if there was a fix, or if they pulled the bad update from getting installed.

I had rolled windows back to a previous state to fix the issue, and see no problems now, even with update of NIS turned on.

Kudos2 Stats

Re: Norton Security causing Internet Explorer 11 to crash

Hello Scalesusa

The problem has been fixed by using this KB. You don't have to do anything though now since you have your NIS on. Live Update brought you a new IPS definition which fixed the issue.

https://support.norton.com/sp/en/us/home/current/solutions/v108623038_EndUserProfile_en_us?inid=hho_supp_supp_iecrashes
 

Success always occurs in private and failure in full view. Windows 10 Pro 64 bit Norton Core Security Plus 22.17.3.50 Core Firmware 282 I E 11 Chrome latest version.
Kudos0

Re: Norton Security causing Internet Explorer 11 to crash

Now Sunday morning 9:30 GMT. Still no fix. The Live Update, although it runs and applies new updates these DO NOT FIX the problem. This is after yet another reboot just in case that had an effect. As some other very helpful person pointed out ...

Start/Control Panel/Internet options/Advanced tab/Security/Enable Enhanced Protected Mode.  You have to scroll down to the Security Section to find this.

This method is the only way I can get IE V11 to work. I suggest Norton had better send us an apology and tell us when to apply the new update as this service is truly woeful. To have it working in one area of the world and not another is unforgivable.

Kudos0

Re: Norton Security causing Internet Explorer 11 to crash

Thanks for your response - problem fixed.

Kudos0

Re: Norton Security causing Internet Explorer 11 to crash

Don't despair just yet.   I had the same issue - though I have IE8 - but believe the cause of the problem is the same for IE11 and IE8.  It has to do with the Norton Updates. I believe the problem has now been fixed - mine certainly has after following procedure:

Go to Norton

Run Live Update

This will - it has mine - corrected the problem.  IE now runs without a problem.  Good Luck

Kudos0

Re: Norton Security causing Internet Explorer 11 to crash

Hello Willo

Have you run live update in your Norton product? What is your Norton product. The problem was with a IPS definition file which was dated 20150220. That file came out around midnight-just before midnight. The new IPS definition set which fixed the problem was released about 6 hours later. To get the update, just run live update a few times and it should come thru to you. It has been released around the world. It has fixed everyone's IE that we know about from all corners of the world. The IPS which fixed the problem is dated 20150221. Please check your security history and you should see it listed in the dropdown listed as Intrusion Prevention. You can also find it on you c drive. Folder location depends on your Norton product and your o/s sp and bit that you are using.

Where are you located? The update is out at least a day and a 1/2 ago. Take a look at the other threads in the Forum. You will see that every one's IE is fixed and your work around isn't needed. Thanks.

Success always occurs in private and failure in full view. Windows 10 Pro 64 bit Norton Core Security Plus 22.17.3.50 Core Firmware 282 I E 11 Chrome latest version.
Kudos0

Re: Norton Security causing Internet Explorer 11 to crash

yank:

Reported

Still there 9:47  .... Just reported it again .....

Hugh
Kudos0

Re: Norton Security causing Internet Explorer 11 to crash

Well it was there .... along with Yank's

Hugh
Kudos0

Re: Norton Security causing Internet Explorer 11 to crash

Hello Hugh

It's still there Hugh and yank's.

Success always occurs in private and failure in full view. Windows 10 Pro 64 bit Norton Core Security Plus 22.17.3.50 Core Firmware 282 I E 11 Chrome latest version.

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