• All Community
    • All Community
    • Forums
    • Ideas
    • Blogs
Advanced

Not what you are looking for? Ask the experts!

This forum thread needs a solution.
Kudos0

Norton Security Deluxe Exclusions not working...

Since downloading and upgrading to this most recent upgrade...v.22.9.1.12...I have noticed that my exclusions for AutoKMS is being quarantined and deleted. These exclusions have been listed for at least 5 years and I have never had issues with them until now. These files have been Norton Insight-ed and chosen to be ignored and "Trusted", and there filenames and paths added to both the "Scan Exclusions" listings and also "Real-time Exclusions" for exclusions from Auto-Protect, SONAR and Download Intelligence...I have even added 'Hacktool.KMS' to the "Exclude from All Detection" section and still Norton is doing whatever it wants with these exclusions...ie... quarantining them and then forcing a reboot to remove them.

Any help will be much appreciated.

PB1

Replies

Kudos0

Re: Norton Security Deluxe Exclusions not working...

Do you feel the detection is a false positive or are you really using a "key management server"?

Dave

Kudos0

Re: Norton Security Deluxe Exclusions not working...

DaveH,

These are Legit if you are asking...

But to get to the real issue of non-compliance by the program NOT accepting user input concerns me. This is why I seek out a solution here.

Kudos0

Re: Norton Security Deluxe Exclusions not working...

I didn't ask if it was legit, but we both know the most common use of a KMS.  Generally a company or organization large enough to need, or even be able to use a KMS would have enough clients to need a server and Norton products can't be used on a server OS.

But I highly doubt Norton is being a big brother and I have not heard about Microsoft forcing AV companies to play ball.

I do know that not all Sonar detections can be excluded, I have personally seen medium and high level sonar detections get made regardless of exclusions. I have also seen Sonar detections delete files with no way to restore or exclude them.  For a while we had a bunch of false positives for games and users were rightly upset to loose a multi GB download.  We also get disappointed software developers who's files get deleted for no good reason.

If it's a KMS widely used for legit reasons or one recommended by Microsoft, I'm sure it will be re-evaluated.  In the meanwhile, It's my understanding the grace period is 90 days and if you happen to be with a company, you might want to temporarily put an unprotected system on the LAN setup to only accept local connections.

Dave

This thread is closed from further comment. Please visit the forum to start a new thread.