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Kudos0

Norton Security Failure

Norton will not open so I can do a scan, I opened a "chat" with Norton teck, he removed and reinstalled the product. It worked good but after 2 hours when I check it , it would not open again. I tried using a copy of Norton remove and reinstall and it said it can not find an active Norton product. I have contacted Norton 5 times in the last 4 days about the problem and all they did was remove and  reinstall each time it worked but it always fails after a few hours. I asked if I was to do a complete restore of my pc, taking it back to day one would that solve the problem, if so  how could I re-load Norton and I "never" got an answer. I have used Norton for over 30 years and now I have the feeling that maybe the product is just not as dependable as it  once was. Has anyone found the same problems with Norton????

Replies

Kudos0

Re: Norton Security Failure

Hello godfather May I ask what OS and version you are using? Thanks in advance.

Cheers

"From DOS to Windows10 what a journey it has been" / MS Certified Professional / Windows 10 Home / Professional x 64 version 1903 / build 18362.239 / N360 Deluxe 22.17.3.50 / Norton Core v.282 on Android 2.00
Kudos0

Re: Norton Security Failure

don't know if my answer got thru, I am using windows 8.1

Kudos0

Re: Norton Security Failure

Turn off the fast start feature in your settings and reboot the system godfather.

https://community.norton.com/en/forums/windows-881-or-10-and-fast-start-feature-0

If you still cannot get Norton to open go into Windows Control Panel under "Programs and Features", check to see if you see Norton in that listing. Uninstall if it is there and reboot. Next download the Remove and Reinstall tool again from this link and run it. Once removal has been verified try reinstalling your product again by logging into your Norton account at the Norton website. Download and reinstall then reboot. DO NOT run liveupdate.

https://support.norton.com/sp/en/us/home/current/solutions/v60392881_EndUserProfile_en_us

When rebooted open the Norton dashboard and look to the top right for the word "settings". In the next window look to the left for the words "Get Support" and click it. A tool will run to verify whether there are issues with your install. It will correct any that are found. Once that has completed reboot a second time. Recheck for your issues and let us know how things worked out if you will. Thanks.

Cheers

"From DOS to Windows10 what a journey it has been" / MS Certified Professional / Windows 10 Home / Professional x 64 version 1903 / build 18362.239 / N360 Deluxe 22.17.3.50 / Norton Core v.282 on Android 2.00
Kudos0

Re: Norton Security Failure

I have no idea how to find or  open Norton dashboard, if it is in the Norton settings I cant get to it because it will not open.

Kudos0

Re: Norton Security Failure

If you still cannot get Norton to open go into Windows Control Panel under "Programs and Features", check to see if you see Norton in that listing. Uninstall if it is there and reboot.

Next download the Remove and Reinstall tool again from the link below and run it. Once removal has been verified try reinstalling your product again by logging into your Norton account at the Norton website. Download and reinstall Norton then reboot. DO NOT run live update.

https://support.norton.com/sp/en/us/home/current/solutions/v60392881_EndUserProfile_en_us

When rebooted open the Norton dashboard, you can do that by clicking on the icon in the right side of your system tray near the time indication. Look to the top right of the window for the word "settings". In the next window look to the left for the words "Get Support" and click it. A tool will run to verify whether there are issues with your install. It will correct any that are found. Once that has completed reboot a second time. Recheck for your issues and let us know how things worked out if you will. Thanks.

"From DOS to Windows10 what a journey it has been" / MS Certified Professional / Windows 10 Home / Professional x 64 version 1903 / build 18362.239 / N360 Deluxe 22.17.3.50 / Norton Core v.282 on Android 2.00
Kudos0

Re: Norton Security Failure

OK, I did all of the above, got the dashboard to open, clicked on settings, next page had no link to "get support" so I could not run any program. Norton is now open and working but I feel it a couple of hours it will fail to open again. Well, we will see, if it fails I don't think I will go back to a chat with a Norton teck since after many reinstalls that failed it would not make any sense to keep reinstalling only to have it fail. I believe now the problem is with Norton and not my PC, so the only fix to try next is get a different security system. I need to protect my PC .

Kudos0

Re: Norton Security Failure

One other note is to ensure you are logging into Windows under an account with Admin privileges. I apologize godfather. Open Norton icon on the system tray and look for the word HELP. Open that then look on the new window to the left for "Get Support". This old man didn't have his coffee yet when I last posted. Run the tool that get support opens and allow it to fix any issues found. Then reboot.

Once rebooted run liveupdate until no updates are available then reboot. Once rebooted run live update a second time until no updates are available. Reboot a second time. Recheck your install over the next few hours to see if it has the same issue.

Cheers

"From DOS to Windows10 what a journey it has been" / MS Certified Professional / Windows 10 Home / Professional x 64 version 1903 / build 18362.239 / N360 Deluxe 22.17.3.50 / Norton Core v.282 on Android 2.00
Kudos0

Re: Norton Security Failure

Ok, I completed thee above, will see what happens. If works and continues to work I will post back in a couple of days,

Kudos0

Re: Norton Security Failure

Awesome godfather. Looking forward to hearing you are good to go!!

Cheers

"From DOS to Windows10 what a journey it has been" / MS Certified Professional / Windows 10 Home / Professional x 64 version 1903 / build 18362.239 / N360 Deluxe 22.17.3.50 / Norton Core v.282 on Android 2.00
Kudos0

Re: Norton Security Failure

Well it's only been a short while, This morning I turned on the PC and Norton once again will not open. Now I have to decide if I should get Kaspersky anti-virus or do a complete restore of the pc on the premise that there is a bug of some kind in it. The restore is a long project and all bookmarks will be lost . I have an external drive to save stuff to but I am not sure if I want to go thru that. Let me say thanks for trying to resolve the problem you put in more effort than the Norton experts....
Kudos0

Re: Norton Security Failure

If I may make a suggestion for future reference and I am not inferring you have done this in the past. I would refrain from the use of ANY registry cleaning program UNLESS you are extremely advanced as a user. And NEVER use one with Window 8.1 or 10. I have had customers who ran RFA (Registry First Aid) or Ccleaner using its registry side and had their installs become not legit. Root registry keys were being removed.

Refreshing your PC would be the best way to do this IF you were on Windows 10. Just backup all your favorites and bookmarks to your external drive then restore from there once done. I'm sure you will be satisfied with the results since the effort will make it worthwhile.

And you are most WELCOME. Helping was my pleasure. Just wish we could have done more without you having to restore the PC. Please let us know the outcome once you are done. If the issue reoccurs we then will submit a definite bug report on your behalf as well as other. Have a grand day.

Cheers

"From DOS to Windows10 what a journey it has been" / MS Certified Professional / Windows 10 Home / Professional x 64 version 1903 / build 18362.239 / N360 Deluxe 22.17.3.50 / Norton Core v.282 on Android 2.00
Kudos0

Re: Norton Security Failure

Thanks, by restore I meant using the PC it self to restore windows back to  day one, it is my understanding that doing that will remove any bug or virus and make the PC clean as when first purchased. If I do that in a week or so I will post back if Norton works good after a few days. Thanks again. 

Kudos0

Re: Norton Security Failure

Understood!! You can still get Windows 10 for free legitimately if you want to upgrade.

Cheers

"From DOS to Windows10 what a journey it has been" / MS Certified Professional / Windows 10 Home / Professional x 64 version 1903 / build 18362.239 / N360 Deluxe 22.17.3.50 / Norton Core v.282 on Android 2.00
Kudos0

Re: Norton Security Failure

Ok, I did a full restore to the pc, after 4 hours of loading windows and the update to 8.1, I loaded Norton and all the other stuff. It's been two days and Norton still opens and works perfect. HURRAY problem solved. Well the restore also fixed a sync problem with my MSN email account. Thanks to SoulAsylum for your suggestions, So I guess a bug or something got into my pc and has now been eradicated....

Kudos0

Re: Norton Security Failure

I looked  to into getting windows 10 and it said my PC is not quite  good enough to support it and have it work as it should.

Accepted Solution
Kudos0

Re: Norton Security Failure

Great news godfather. Please by all means mark the thread solved as appropriate if indeed you feel it has. And thanks for allowing me to assist in getting you a solution. Have a grand day today!!

SoulAsylum

"From DOS to Windows10 what a journey it has been" / MS Certified Professional / Windows 10 Home / Professional x 64 version 1903 / build 18362.239 / N360 Deluxe 22.17.3.50 / Norton Core v.282 on Android 2.00

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