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Kudos0

Norton Security interface crashes when in "Threat Detect" window

Hi, 

Can anyone try to repeat this error? Open "History" and go to "quarantine". Select any item in there (it won't work if you haven't got anything) and click "options" under the "Recommended actions" frame. Finally, click "More Details" at the bottom right of the "Threat Detect" window. Is the UI crashing? 

In my case, every time I repeat this the UI is crashing and then restarting. I'm on Windows 10 Pro with all patches installed,  Norton Security with Backup version 22.5.4.24. 

Another thing I noticed is that if you click "More Options" at the down right part of the "Security History - Quarantine" window (instead of "options" under "actions") the "file insight" window will open with the last tab ("activity") selected. If you move to the first tab ("details") and click "options" in the down right part, the "Threat Detect" window will open as well but without the "more details" link that crashes the program. 

Regards,

John 

Replies

Kudos0

Re: Norton Security interface crashes when in "Threat Detect" window

Can anyone try to repeat this error? Open "History" and go to "quarantine". Select any item in there (it won't work if you haven't got anything) and click "options" under the "Recommended actions" frame. Finally, click "More Details" at the bottom right of the "Threat Detect" window. Is the UI crashing? 

Problem signature:
  Problem Event Name:    APPCRASH
  Application Name:    NSBU.exe
  Application Version:    13.0.2.6
  Application Timestamp:    55772924
  Fault Module Name:    SYMHTML.DLL
  Fault Module Version:    10.0.1.14
  Fault Module Timestamp:    55f1f39b
  Exception Code:    c0000005
  Exception Offset:    000a926d
  OS Version:    6.3.9600.2.0.0.768.101
  Locale ID:    1033
  Additional Information 1:    a8f6
  Additional Information 2:    a8f6a3470eb58ea6b6734c04f5a4c00a
  Additional Information 3:    0d39
  Additional Information 4:    0d39670f3fda9adee3a7433222f54d53

Another thing I noticed is that if you click "More Options" at the down right part of the "Security History - Quarantine" window (instead of "options" under "actions") the "file insight" window will open with the last tab ("activity") selected. If you move to the first tab ("details") and click "options" in the down right part, the "Threat Detect" window will open as well but without the "more details" link that crashes the program. 

same here

Kudos0

Re: Norton Security interface crashes when in "Threat Detect" window

I just tried the steps to reproduce here. No crashes to report.

Windows 10 Pro 64-bit

Norton Security 22.5.4.24

Maybe it only affects Norton Security with Backup. But I've experienced crashes related to SYMHTML.dll before. But that was to do with Norton Toolbar and hardware acceleration. Since I've disabled hardware acceleration in flash and Firefox the crashes stopped. (note - Windows 8.1)

Another thing I noticed is that if you click "More Options" at the down right part of the "Security History - Quarantine" window (instead of "options" under "actions") the "file insight" window will open with the last tab ("activity") selected. If you move to the first tab ("details") and click "options" in the down right part, the "Threat Detect" window will open as well but without the "more details" link that crashes the program. 

I was able to reproduce the above ^

Windows 10 Pro 64-bit / Norton Security v.22.17.x
Kudos0

Re: Norton Security interface crashes when in "Threat Detect" window

So far only me and bjm_ can reproduce the same error (I get the same problem signature as well). Could the difference be between the back up and regular version as SGFC suggests? 

@ SGFC   What happens when you click "more details"? Does the "insight" window pop up? 

Another comment: "Restore" and "Options" shouldn't even be inside the "Recommended Action" frame. They are not recommended actions... Additionally "Options" is redundant since it does the same thing with "More options", just the other way around (when it doesn't crash). 

@  bjm_   Can you forward this as a bug to the programmers? 

Kudos0

Re: Norton Security interface crashes when in "Threat Detect" window

tzon89:

@ SGFC   What happens when you click "more details"? Does the "insight" window pop up?

Yes the insight window opens.

Windows 10 Pro 64-bit / Norton Security v.22.17.x

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