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Kudos0

Norton security just removed my 12 years old files how to recover?

Hello

I just noticed that Norton Security deleted my files without recovery option.

Setup files are 12 years old and nothing to do with contemporary threats what norton claims.

How to recover?

Replies

Kudos0

Re: Norton security just removed my 12 years old files how to recover?

Hi @Roberts123,

Sorry for the inconvenience caused. Can you please check if files are moved into Quarantine and can be restored Restore an item from Quarantine. Please submit the setup files to https://submit.symantec.com/false_positive/ for further investigation and share the submission tracking number with us? 

Sunil_GA | Norton Forums Administrator | Symantec Corporation
Kudos0

Re: Norton security just removed my 12 years old files how to recover?

Files were removed not quarantined.

That is the reason I asked for help of experts.

How to restore files if they are removed by Norton Internet Security and are not in Windows Recycle bin.

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