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Kudos0

Norton Security latest update breaks with Mojave 10.14.5 Beta 2

After upgrading my MAC to Beta 2 of 10.14.5.  Norton works perfectly.  Then when an update hits Norton Security is now broken and I have to uninstall it and re-install it.   After that I set the product to not Auto update but the software ingores that setting and with in a hour updates it self and is once again broken.

Replies

Kudos0

Re: Norton Security latest update breaks with Mojave 10.14.5 Beta 2

As you may be aware, Norton products do not officially support beta OS versions. The products may work, but there is no guarantee.

Hopefully, someone from Norton will look at your feedback on this issue.

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Norton Security latest update breaks with Mojave 10.14.5 Beta 2

I worked with Norton support this afternoon European Daylight Time and she downloaded NortonSecurity.NS_ESD.zip. It initially fixed the problem but then the application did an update and it broke again. I then used the RemoveSymantecMacFiles.zip to remove all files again and reinstalled. And within an hour it attempted an update again. I have not rebooted as it requested as that breaks it. I keep putting it off. The support person said that we can go to norton.com/latestnsmac to get the latest and that is what the initial zip file above is. So they are completely aware of the issue but it isn't entirely fixed yet. The initial definition update doesn't break it, it's the second update that does.

Kudos0

Re: Norton Security latest update breaks with Mojave 10.14.5 Beta 2

When you contacted Support, were they aware that you were using a beta OS version?

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Norton Security latest update breaks with Mojave 10.14.5 Beta 2

Yes, fully disclosed! They had no issue helping me because I am a developer.

Kudos0

Re: Norton Security latest update breaks with Mojave 10.14.5 Beta 2

I also made staff aware that I was running Beta software.  What is most frustrating is if you set the property to not Automatically update it ignores that and does it anyway.  I uninstall- re-install and the computer is fine for an hour then the update occurs despite the fact that I told it not to.

Kudos0

Re: Norton Security latest update breaks with Mojave 10.14.5 Beta 2

This could be one of the incompatibilities in the new beta OS version that Norton will have to address. That is what beta testers are for. Troubleshooting incompatibilities with existing software and aiding the developers in updating their products for the upcoming OS release.

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Norton Security latest update breaks with Mojave 10.14.5 Beta 2

All: There were a ton of CVE's against MacOS prior to version 10.14.2. Version 10.14.3 was also in BETA, what versions did everyone upgrade FROM before the issue appeared? The latest CVE can be found here, although most likely already patched. Since 10.14.5 is also BETA the issues being seen MAY be new ones not yet addresses.

Cheers

Retired military (Navy 1980-2002) AO1 (AW) Aviation Warfare Specialist "From DOS to Windows10 what a journey it has been" / MS Certified Professional / Windows 10 Professional x 64 version 1809 / build 17763.503 / N360 Deluxe 22.17.1.50 / Norton Core v.282 on Android 1.98
Kudos0

Re: Norton Security latest update breaks with Mojave 10.14.5 Beta 2

Well I for one was at Beta 1 of 10.14.5 and all was good. Looks like this version aka Beta 2 Broke it.

Kudos0

Re: Norton Security latest update breaks with Mojave 10.14.5 Beta 2

Any idea if a Live Update will eventually fix this once Norton figures out how/why the newest beta is causing this problem?  Uninstalling and reinstalling is getting really old.

Kudos1 Stats

Re: Norton Security latest update breaks with Mojave 10.14.5 Beta 2

That would depend if it were a Norton Problem or a Mac OS problem.

Things happen. Export/Backup your Norton Password Manager data.
Kudos1 Stats

Re: Norton Security latest update breaks with Mojave 10.14.5 Beta 2

A Live Update fixed this for me today

Kudos1 Stats

Re: Norton Security latest update breaks with Mojave 10.14.5 Beta 2

Same here, happened about 6 hours ago for me per the time stamp. Solves the issue.

Accepted Solution
Kudos1 Stats

Re: Norton Security latest update breaks with Mojave 10.14.5 Beta 2

Same here LIveUpdate does resolve this issue. Thanks all.

Kudos1 Stats

Re: Norton Security latest update breaks with Mojave 10.14.5 Beta 2

All: Glad live-update pushed a fix for your issue. New job here, I didn't get the chance to get back to the thread to follow-up. The lights are always on here if you need us. Everyone have an awesome week.

Cheers 

Retired military (Navy 1980-2002) AO1 (AW) Aviation Warfare Specialist "From DOS to Windows10 what a journey it has been" / MS Certified Professional / Windows 10 Professional x 64 version 1809 / build 17763.503 / N360 Deluxe 22.17.1.50 / Norton Core v.282 on Android 1.98

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