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Kudos0

Norton Security on PC "Install on Another Device" link downloads link to Norton Core Software in Error...?

In this Situation, it seems that the Option to "Install on Another Device" for Norton Security w/Backup for PC......Tech Support Chat is not being Supportive.....as they Ignore the matter at hand.

Have had multiple similar instances where before Tech Support will NOT address a Customers Initial Concerns, as they ask for Remote Access from Norton Tech Support to My Computer, which is actually Not Verified Anywhere that this is the Norm...something new?..No disclosure regarding..from Norton? This, Before one can address their needs, which it seems this is being ignored initially by Tech Support Chat Reps, but only immediate request for Remote Access is requested from a very short on conversation from who..it seems to be the Same Names everytime.? My concerns are that this is a situation where A Simple Matter that Norton Subscription Process in which Norton Core Software is being downloaded upon request for "Install on Another Device" when actually what is Being Requested is "Norton Security for PC, NOT Norton CORE, which initiates an <ERROR: Not Compatible with THIS DEVICE>.. Multiple instances of Tech Support attempts, in which is Norton Link Chat provided at this point only leads to I suppose an India Based Norton Tech Support, which are SHORT ON DISCUSSION...but Immediately Request My User ID, although I am accessing this from Your Norton Online Account in which I am logged Into.....and then immediate 'Request Remote Access'...and no further is the support in this series of events. This is suspicious behavior, and they provide no answers to explain.

Why not address the Needs of the Customer, as we are not all Inexperienced, and would like simple straight-forward Procedures to Address Our Needs instead of someone looking Into our Computer from a Foreign Land, No Offense Meant, but isn't this the Current Root of All Evil at this Time in Our Online Computed Lives...?? 

Thank you for understanding that we just want to Download our Paid-For Subscribed  "Norton Security" Software, NOT  'Norton CORE Security'....as yes, we understand that Core Security is Only Compatible with Android/iOS, for SOME REASON...??? Still unclear on that....Why cannot this be adressed....?

Signed, Laptop in Jeopardy because of Norton Incompetence...!!

Replies

Kudos0

Re: Norton Security on PC "Install on Another Device" link downloads link to Norton Core Software in Error...?

Sounds like a frustrating experience. Some of the things you note are normal process for a chat session. You will be asked again for your email at the beginning of the chat session, even though you entered it in the previous Support contact page. Some of us wonder if the agents even get that information. Or it could just be that they are double verifying you are who you say you are. As for the request for remote access. This too is often a normal request. Unfortunately, not all users that contact support may have the knowledge level you seem to possess. So it is usually quicker for the agent to remote into your system to perform the tasks required to resolve an issue, than to go back and forth multiple times asking for specific information about your OS and your Norton product.

Did you find a solution to your problem?

Do you have a Norton Core router? If so, that could explain why you are offered the Core product. I'm not sure if it is still the case, but when Core first came out, the software download for the PC's directed you to the Norton Security with Backup (Premium) download link. The product key you entered would determine how many devices you could activate.

If you still need a link for your NSBU it is    www.norton.com/latestnsbu   

Thank you for understanding that we just want to Download our Paid-For Subscribed  "Norton Security" Software, NOT  'Norton CORE Security'....as yes, we understand that Core Security is Only Compatible with Android/iOS, for SOME REASON...??? Still unclear on that....Why cannot this be adressed....?

What the Android/IOS reference is about is the app that you use to control the Core router. The only way to access the maintenance features of Core is by using an app on an Android device or an IOS device. If at some time during your chat session you mentioned the Core software, this may be what they were thinking of.

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Norton Security on PC "Install on Another Device" link downloads link to Norton Core Software in Error...?

Thank you for a reply to my ongoing online support and frustrating experience, as this has been ongoing for about 6 months, and ever attempt is only met with "Remote Access", which makes me leary in any instance nowadays. This situation, as of now, has evolved into the that the Supposed -10- Devices that Norton Security/Backup can be installed, has now dwindled to just two devices given access, as there is now a limit from 10 to only 2 being allowed, and no more is allowed now...?      I have tried to "Transfer" as is offered, in this instance, as to relinquish installs of other devices, but this seemingly is Not Cleared within Norton, and thus, now I am limited to only my Main PC's, and nothing else is allowed with the Product Key Provided. Is there something that can be down, so I can get my devices Re-loaded with Norton Security? I understand the limitations on Norton Security Core, which seems still odd to me still, only allowed on Mobile Devices..? But I had assumed Norton Security w/Backup was under this Product Key, as no other Product Key is provided.

Thank you for anything that can be provided.

Kudos1 Stats

Re: Norton Security on PC "Install on Another Device" link downloads link to Norton Core Software in Error...?

Hello

Norton Security with Backup is allowed on 10 devices. Norton Core is allowed on unlimited number of devices and you must have the Norton Core to get that program.

Have you been using the real Norton Support? If you used a Search Engine to find the way to contact Norton Support or if you found it on top of the page, it is possible that you got hold of one of the imposters. If you use this Customer Support number, you will get the real support.

www.norton.com/contactcs  That will bring you to a sign in page and you   will be given the choice of using a chat program on your computer or a telephone number to call.

Have a Good Night and

Thanks.

Success always occurs in private and failure in full view. Windows 10 Pro 64 bit Norton Core Security Plus 22.17.3.50 Core Firmware 282 I E 11 Chrome latest version.

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