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Kudos0

Norton Security Premium - issue found

I purchased NSP (2 devices) on CD, I have installed it on my Win XP and Win 7.   It is working fine on my Win XP, after a few issues I have managed to install on Win 7.  My installs says - 2 of 2 seats used - Device names are correct.

Live update seems to have worked up until a few days ago, now I seem to be unable to open NSP at all.  I logged into my account today and  it says there is an issue with Win7. "Your computer protection is at risk. Open Norton Security on your computer and double-click Performance to resolve the issue".

I'm unable to do as this message says - because I can't find the NSP - liveupdate or performance.  I have a Norton Security icon, but it looks to me as it belongs to the older Norton Security.

Before I installed NSP I had Norton Security Premium with backup - engine 64 - 22.7.0.76.  I just installed without uninstalling this one.

 Hope there is a solution to this problem.

Replies

Accepted Solution
Kudos0

Re: Norton Security Premium - issue found

Hi, indie7. Did you have a previous anti virus on these computers ?

If so, they should be removed using that vendors' removal tool

If not, it's possible there may have been a problem with the Win 7 install.

I'd suggest using the Norton Remove and Reinstall Tool, which will give you a fresh copy.

http://www.norton.com/nrnr

After the reinstall, run Live Update until no more are found and then reboot.

Let us know how you go.

Windows 10 Home X 64
Kudos0

Re: Norton Security Premium - issue found

Hello

Did  you say you purchased Norton Security Premium for only 2 devices and it was on a CD? Norton Security Premium is for 10 devices and is only available as a download. There haven't been CD's sold for years now.

Did you purchase 2 Standard Norton Securities?

Thanks.

Success always occurs in private and failure in full view. Windows 10 Pro 64 bit Norton Core Security Plus 22.17.3.50 Core Firmware 282 I E 11 Chrome latest version.
Kudos0

Re: Norton Security Premium - issue found

Hi,

Yes I had Norton anti virus previously on these computers - I have always had Norton products and never had a problem.

Also I have installed over the previous version without a great problem.

I think I will take your advice and use the Norton Remove and Reinstall Tool, I was trying to avoid doing that if I could.

Will let you know how I get on.

Thanks

.

Kudos0

Re: Norton Security Premium - issue found

Hi,

Yes I purchased Norton Security Premium for 2 devices on CD, also got a  discount on the marked price, and the offer of $20 cashback. Which I have applied for and has been acknowledged. Where I purchased the CD they had others for 5 & 10 Devices all on CD with cashback offers.

The previous Norton Security Premium I had was for 5 devices (which I only used two), it was on CD too.

Not too sure what you mean by "2 standard Norton Securities."

Indie7.

Kudos0

Re: Norton Security Premium - issue found

Hi, indie7. It seems to depend on which country you're in, and where you purchase Norton from.

As long as you don't buy from eBay and buy from a reputable seller, you should be ok.

However, if you got it on cd, it's likely to be way behind update wise, and assuming it's a legit copy you have, you'll need to run Live Updates until you are fully up to date.

Windows 10 Home X 64
Kudos0

Re: Norton Security Premium - issue found

Hello Indie

I learned something new. I wasn't aware that the Premium was available for 2 devices and made on a CD. We have a Standard version which you can get for 1 device here and they are all downloads only here. We don't have CD's any more.

Thanks.

Success always occurs in private and failure in full view. Windows 10 Pro 64 bit Norton Core Security Plus 22.17.3.50 Core Firmware 282 I E 11 Chrome latest version.
Kudos0

Re: Norton Security Premium - issue found

Hi,

I don't buy on eBay, I wouldn't, know how to go about it.

I purchased from a well known source here Australia.

When I installed on my Win XP and Win 7, there were lots of updates took sometime to download.

I'm now going to use the Norton uninstall and reinstall tool...fingers crossed..

Thanks

Indie

Kudos0

Re: Norton Security Premium - issue found

Hi,

Ok then I'm in Australia, I have purchased from Norton and downloaded from them before,  However I thought they were too expensive and so I looked around and found them much cheaper to buy here on CD.

Indie

Kudos0

Re: Norton Security Premium - issue found

I have uninstalled and reinstalled from the link posted.  I'm happy to say the problem is solved.

Many Thanks... Until next time.

Indie7

Kudos0

Re: Norton Security Premium - issue found

Hello Indie

Glad to hear all is working well now.

Thanks.

Success always occurs in private and failure in full view. Windows 10 Pro 64 bit Norton Core Security Plus 22.17.3.50 Core Firmware 282 I E 11 Chrome latest version.
Kudos0

Re: Norton Security Premium - issue found

Hi, Indie. Glad you got the issue fixed. I've sent you a PM.

Check your Inbox top right on your forum page.

Windows 10 Home X 64
Kudos0

Re: Norton Security Premium - issue found

Hi, @indie7

Can you please mark this thread as solved so others may benefit ? Thanks.

Windows 10 Home X 64

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