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Kudos0

Norton Security Premium Subscription

My subscription renewal is £79.99.

The product is offered by Norton for only £39.99.

Why would I continue with the subscription when Norton is making me pay double the purchase price ?

Why don't you give your regular customers a better deal 

Replies

Kudos1 Stats

Re: Norton Security Premium Subscription

There have been many, many, many complaints about this pricing model. It is similar to many subscription based products, phone, cable etc companies where you get a great deal for the first year, then the regular price kicks in. Unless you call in to try to renegotiate  a discount. Norton's version of this renegotiation is for the customer to purchase a new product key from a reputable retailer.

You might try contacting Norton Support to ask if they will match the price you found on their web site. Let us know how you make out if you try this.    www.norton.com/contactcs

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Norton Security Premium Subscription

I tried the link on the website to speak to Norton on the phone but the link doesn't work.  Yesterday, I used the online chat and got hold of someone who transferred me to the sales team.  The sales team failed to respond for over half an hour.  Thanks for your link which I'll try.

Kudos0

Re: Norton Security Premium Subscription

Please let us know how you make out.

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Norton Security Premium Subscription

Using your link I got through to the UK support team.  Problem solved and it only took about ten minutes.  I paid the lower price.

Kudos0

Re: Norton Security Premium Subscription

Good news. Thanks for posting back.

Things happen. Export/Backup your Norton Password Manager data.

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