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Kudos0

Norton Security problems with Windows 7's Windows XP Mode

Hello

I recently I installed Norton Security on the Windows XP mode virtual machine of my Windows 7 PC, but I'm having some problems with it.

Whenever I start the PC and have the "Integration features" enabled the following problems occur:

  • I'm unable to open the Norton security user interface (using the tray icon or the desktop/start menu shortcuts). The tray icon context menu also doesn't show.
  • After a while I get a window from Norton reporting error "8506, 421" saying that it's searching for a correction for the problema, but it apparantly get's stuck in "verifying the installation"
  • In task manager I can see that the CPU usage is at 100% with the NS.exe process(running with the SYSTEM accout) at about 75% and the System process at about 25%.

I found out that this problem doesn't happen if I start the XP mode virtual machine with the integration features disabled.

Previously I had Norton Internet security installed on XP mode and didn't have any problems.

I found an article online for the "8506, 421" error: https://support.norton.com/sp/pt/pt/home/current/solutions/v80281719_EndUserProfile_en_us

I followed the procesure of running the removal tool, running the power eraser and reinstalling Norton security, but the problem remains.

Also I have a normal a normal PC Windows XP, and I notices what could be the same problem. If I connect to it via remote desktop, I get the same symptoms. Since the XP mode integration features the remote desktop technology underneath, I though they could be the same problem.

Replies

Kudos0

Re: Norton Security problems with Windows 7's Windows XP Mode

Got the same problems.

Thanks for the hint with the integration features. That helps a little bit. But it does not solve the problem.

What if need to access as an administrator other PC's for support or help?
The bad thing is: I bought the package with 10 licenses :(

Kudos5 Stats

Re: Norton Security problems with Windows 7's Windows XP Mode

Meanwhile I did some experiments with a Windows XP virtual machine I downloaded from modern.ie:

On that virtual machine I installed Norton Security, and I found out that the problem didn't happen. I then tried to find out what could be different from my XP mode virtual machine, that could cause this problem with Norton Security.

The difference I found was:

my XP mode vm: didn't have the "welcome screen"/"fast user switching" features enabled

my modern.ie xp vm:had the "welcome screen"/"fast user switching" features enabled

After I enabled the "welcome screen" and "fast user switching" on my XP mode vm, I was again able to open Norton Security. I'm not 100% sure, but it seems that it isn't enough to just have the "welcome screen" enabled, but it's also necessary to have "fast user switching" enabled.

I've already contacted Norton support and informed them that the issue seems to happen only when "welcome screen"/"fast user switching" is disabled (I would expect that they would investigate this, and maybe fix this problem, although I didn't receive any indication of this from them).

I haven't investigated this further, has Norton support gave me a Norton Internet Security licence for my XP mode vm (which I was using before, and didn't have any problems). So now, on my XP mode VM, I'm using Norton Internet Security instead of Norton Security.

Kudos0

Re: Norton Security problems with Windows 7's Windows XP Mode

Great discovery mtc3,

I thought you'd like to know that your find has already helped at least one other forum poster with the same issue...

https://community.norton.com/en/comment/6234631#comment-6234631

Cheers!

John

Kudos0

Re: Norton Security problems with Windows 7's Windows XP Mode

Good job mtc3

Success always occurs in private and failure in full view. Windows 10 Pro 64 bit Norton Core Security Plus 22.17.3.50 Core Firmware 282 I E 11 Chrome latest version.
Kudos0

Re: Norton Security problems with Windows 7's Windows XP Mode

For me this is THE solution.
Enabled XP's fast user switching
Enabled the automatic integration features for the XP-VM.
Restart XP-VM.
Works fine.
Thanx.
 

Kudos0

Re: Norton Security problems with Windows 7's Windows XP Mode

Hi Mtc3,

I’m from Germany and had the same problems on a WIN7 Pro with NS on a MS XP-Pro-VM. I run the automatic de-installation routine with the NSDownloader.exe. After installation NS claims directly the errors 8506,421. The Norton Fix running few hours without any results… plus a broken internet connection.

Then I have tried to install NS on another PC with XP-Pro SP3 and fully updated which was running with NIS 2014 and Norton System Works 2009 Vers. 12.0.1.

Few weeks ago NIS 2014 was updated into a new version and NSW was missing the following tests:

1.  Last virus scan
2. Auto-Protect-examination
3. Last virus scan

The following Pop-Up will open when you click these 3 fields:

"This scanner is not enabled, because Norton AntiVirus is not installed. Use the original Norton System Works installation program, to install Norton antivirus".


I re-install NSW and the results are the same.

Norton Support Germany says: MS do not support  furthermore XP and our programs will be also changed.

After that I try to install on this XP-Pro SP3 PC Norton Security 22.1.0.9 with the NSDownloader.exe and resulting with the following Pop-Up:
 

It detected an unsupported processor. This version of the product requires a processor that supports the command set 'SSE2'. More information about this problem and the product versions that this processor, see following link: "Support for SSE2":

https://support.norton.com/sp/en/us/home/current/solutions/v101962385_EndUserProfile_en_us?build=Symantec&ced=true&entsrc=CED_pubweb&error=2&module=9999&o=1000&src=_mi

Message: "An unsupported processor has been detected. This version of the product requires a processor that supports the SSE2 instruction set…" appears when I install my Norton product

Symantec strives to ensure backward compatibility for as many different versions of computer hardware as possible. We recently discovered a change in the default behavior of the third-party software tools that we use to build our products. This change means that newer versions of our software are currently not compatible with the computers that lack support for the SSE2 CPU instructions.

Symantec is aware of this issue and are investigating this change. Meanwhile, contact Norton Support for further assistance.

Norton Support Germany:  It’s impossible to install NS on a XP-/Pro SP3! They gave me latest NIS Licence - which has the same version number as NS: 22.1.0.9.

Now I run without any problems:

Win7-Pro:        NS 22.1.0.9 + Norton Utilities 16.0.2.14

 XP-Pro-VM:    NIS 22.1.0.9 + Norton Utilities 16.0.2.14

XP-Pro SP3  :  NIS 22.1.0.9 + NSW 12.0.1 with the a.m. missing tests after the NIS-Updates into 22.1.0.9

Running the Norton Removal Tool and any new clean installation also don’t help.

Last but not least – excuse for my bad English.

Kudos0

Re: Norton Security problems with Windows 7's Windows XP Mode

Hello

You can not run NSW 2000 any more because it is not supported. First of all that program contains Norton Antivirus which is 15 years old now. All the functions of NSW are all too old to work even on xp computers. The programs are not updated any more. The antivirus updates won't get updated this long after the program was removed. Besides that, NIS contains a much more current antivirus program..

NSW could not have been working on any computer for years now even by itself and definitely not with NIS no matter what version it was. NIS 21 hasn't been updated at least not since Dec 2014 with any new versions.

It is impossible for NS and NIS to be both version 22.1.0.9 . NS is 22.1.0.9 NIS is 21.6.0.32 I believe is the current number. Norton Utilities does have most of the same features as NSW had except for the missing antivirus program plus it is much newer than NSW from 2000.

Sorry, but it does look like you have your version numbers for the NIS programs. They cannot be the same as NS version numbers.

Success always occurs in private and failure in full view. Windows 10 Pro 64 bit Norton Core Security Plus 22.17.3.50 Core Firmware 282 I E 11 Chrome latest version.
Kudos0

Re: Norton Security problems with Windows 7's Windows XP Mode

Hi Crystalline_1030_de,

Please go to Support > About form the main page of your NIS installed on the XP system.  Tell us the version  number - if it is NIS, then it should be 21.6.0.32 as floplot states.  The reason Norton Security cannot be installed on your XP system is because you are running a very old CPU (which does not support SSE2 instructions) on that system.  NS can be installed on XP, but must have a newer CPU.

From what I see, everything looks OK for your systems - other than the version number for your NIS.  No matter what tool you run, NS will not be able to be installed with the current CPU.

Kudos0

Re: Norton Security problems with Windows 7's Windows XP Mode

Hello floplot and yank!

Thanks for you answer. Sorry, I have made a  mistake. I have checked again everything and your are right. The XP-PC is too old and the WIN7 with MS-Virtual XP-mode is also not the youngest.

1. The Virtual MS-XP-Pro Mode: AMD K10

                                                       AMD Phenom II X6 1055T Processor, 512 MB RAM

                                                       NIS version no. 21.6.0.32 + NU 16.0.2.28

                                                       CPU Instructions: MMX(x), SSE, SSE2, SSe4A

                                                       Mainboard Bios: MS Virtual Machine American Megatrend 2009

2. The WIN7-Pro: 4 GB RAM, NS 22.1.0.9 + NU 16.0.2.28

                              AMD Phenom IIX6 1050 T

                              CPU Instruction: MMX(x) 3DNow(+), SSE, SSE2, SSE3, SSE4A, x86-64, AMD-V

                              Mainboard Bios : Gigabyte GA-870-UD 3, BIOS from 2010

3. The normal XP-Pro is on a 12 years old PC:   With NIS 21.6.032 + NSW 12.0.1 without Antivirus

I must hold this old PC for a telephone system and for the tax office, checking old tax programs which don’t run on WIN7. (2,4 GB RAM)

CPU:  AMD Athlorn XP, Instructions: MMX(+) 3DNow(+), SSE

Mainboard: ASUSTek A7NGX, BIOS Phoenix 2003

Thank you for your Information.

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