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Kudos0

Is Norton Security ready for prime time?

Hi, all: I haven't decided whether to renew my NIS 2014 (3 seat) or take the plunge & move to NS. Have those of you that have installed NS had a good experience so far? Thanks-

Replies

Kudos0

Re: Is Norton Security ready for prime time?

I gave 60 days on my NIS subscription and will renew it. I will wait until the next update to NS to see if some of the bugs are fixed and if any AV test groups have tested NS. The last few years Norton have released buggy products  and takes a couple updates to get them up to par.

Jim


 

Kudos0

Re: Is Norton Security ready for prime time?

If you have a while to go on your sub, I'd hold off on installing NS.

Many users are reporting a problem with long shutdown times ranging from a few minutes, to a lot more than that.

Symantec are aware and are investigating.

Windows 10 Home X 64
Kudos0

Re: Is Norton Security ready for prime time?

I would stay away for now. As mentioned. It currently has a serious restart/shutdown issue. Good thing is. Symantec knows and is working on a fix.
Kudos0

Re: Is Norton Security ready for prime time?

Thanks guys for the replies. I have seen the posts about the restart/shutdown issue. Also fairly disappointed about the the cloud-only defs thing for obvious reasons. My current plan is to try & source a fresh retail copy of 2014 at a reasonable price so I can enter a new key for the next year's subscription. Amazing how the price of NIS 2014 has spiked as of late, considering it is on the way out..
Kudos0

Re: Is Norton Security ready for prime time?

BCescot,

I agree with you (and others who have posted above).

To answer your question ... I feel that Norton Security is not ready for prime time. You are already aware of two important issues that Symantec needs to address before NS can even be considered ready: long shutdown times and cloud-based behavioral protections.

Regarding the long shutdown times ... I think that eventually (might take months) Symantec will fix the issue.

However, I am not sure if Symantec will properly address the problem with cloud-based behavioral protections (i.e., the potential exposure that can occur when a computer does not have an active internet connection ... which can happen intentionally when user is offline, or unintentionally when user's ISP is down, etc).

The only "solution" I have read about is Norton Security displaying a pop-up (when an executable is run and the computer does not have an internet connection ... so cloud-based behavioral protections cannot be invoked). The pop-up warns users that running an executable (when behavioral protections cannot be invoked) could be dangerous. How many people just ignore warnings like that?

In my opinion, unless Symantec comes up with a more robust solution to the potential exposure that could occur when cloud-based behavioral protections cannot be invoked, then I will wait for my NIS 2014 subscription to expire, consult the independent reviews, and move on to some other product.

Kudos0

Re: Is Norton Security ready for prime time?

I have a question about shutting down a PC.

If all your work has been saved before you shut down your PC, does it harm your PC hardware,software, or configuration  to simply turn off the power if your PC won't shut down? If it doesn't,what's the big deal about the long shut down times with NS? Just turn off the power to your bleepin PC.

Kudos0

Re: Is Norton Security ready for prime time?

Deleted by hok, Lag dupe.

Kudos2 Stats

Re: Is Norton Security ready for prime time?

I have a question about shutting down a PC.

If all your work has been saved before you shut down your PC, does it harm your PC hardware,software, or configuration  to simply turn off the power if your PC won't shut down? If it doesn't,what's the big deal about the long shut down times with NS? Just turn off the power to your bleepin PC.

Not a good idea to do a hard shutdown unless your PC is frozen and there is no alternative.  There is a reason for the "Shutdown" button:

Why you should shutdown your computer and not just press the off button

Kudos2 Stats

Re: Is Norton Security ready for prime time?

Hok,

At the time you shut down your computer, you may have saved your work ... but other background services, processes, etc (including Windows itself) may not have saved their work.

When you initiate a shutdown, Windows sends every running process a message notifying them that a shutdown is imminent. Programmers write code that gets control when such messages arrive and will take appropriate action (save data, close files or whatever they need to do). If you turn off power (either before or after shutdown was initiated), some processes may not have finished (or started) their shutdown activities. At best nothing bad happens. At worst, if a process is writing to disk at the moment your PC looses power, the disk could be corrupted (and the process, or even Windows itself) might not start up.

Turning off power should only be done as a last resort ... such as your computer still running for a long time after you attempted to shut down, your computer stops responding to anything, etc. Typically, when/if this happens to me, and after I have tried everything I know to revive the computer, I will wait 30 minutes to an hour before turning off the power. This is rare (for me) and maybe happens once a year. Waiting 30 minutes to an hour may seem like a long time .... but compare that to the amount of time it takes to reinstall Windows (and all other apps) if ones hard drive is corrupted by a write operation that is happening just at the moment power is lost.

Kudos0

Re: Is Norton Security ready for prime time?

I still have Norton Antivirus that expires next August 2015.   Can I still update it before having to get Norton Security?

Kudos0

Re: Is Norton Security ready for prime time?

Lynn:

Assuming that you have the 2014 (i.e., latest) version of Norton Antivirus (NAV) ... I do not think Symantec will release any more upgrades to that product.

But (as long as your subscription remains active) you should be able to get new virus signatures etc via Live Update. And (according to Symantec) you should be able to renew your subscription to NAV (Symantec has not said for how long they will allow customers to renew subscriptions to old products ... perhaps for several years ... hopefully Symantec will tell us soon).

Here's a quote from Symantec's announcement:

As an existing Norton customer you do not need to worry. Your product will continue to deliver protection through the end of the subscription term. You will continue to receive protection updates (such as LiveUpdate virus definitions) and you will be able to continue to renew your product for the foreseeable future.

Kudos0

Re: Is Norton Security ready for prime time?

geek47:

Thanks for that excellent explanation of the possible problems in turning off your PC by turning off the power. You wrote it so simply and clearly that even I could understand it :-)

TY

hok

Kudos0

Re: Is Norton Security ready for prime time?

I still have Norton Antivirus that expires next August 2015.   Can I still update it before having to get Norton Security?

I would think by Aug 2015 that NS will have a couple updates to fix the bugs and be a good product. You probably can still renew NAV then also but it may be a good time to move to NS.

Jim

Kudos0

Re: Is Norton Security ready for prime time?

I would think by Aug 2015 that NS will have a couple updates to fix the bugs and be a good product. You probably can still renew NAV then also but it may be a good time to move to NS.

I agree that by August 2015, most of the current bugs in Norton Security will be fixed ... but I am not sure if Symantec will correct the potential exposure that can occur in Norton Security due to behavioral protections being moved into the cloud (i.e., to Symantec's servers).

If a user's computer does not have an active internet connection when an executable is run, and if that executable exhibits suspicious behavior, Norton Security cannot access its behavioral protections ... and this could result in an exposure (if the executable is malicious). More information on this issue can be found in this thread.

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