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Kudos0

Norton Security Suite from Comcast will not activate

I recently loaded Norton Security Suite from Comcast.  I have tried many times to complete the activation process with no success.  I have removed and reinstalled a couple of times at least.  When ever I hit Activate Now I get a screen saying "Communicating with the Symantec Server" with a rolling arrow going from a Monitor to a globe.  Eventually a message comes back that the NSS was not activated.  Sometimes but not always another screen will open in the background that seems to be for activating Norton 360.  When I try to use this screen with the NSS code provided by Comcast I get a message saying the code is not active for Norton 360 at this time with an offer to purchase Norton 360.  All the information on Norton Help is written in a way indicating Activation should happen easily if not automatically, so of no help.  I have seen some threads on the Forum which seem to be similar but not for a new installation. I've trying off and on to activate for 5 days and am uncertain of my protection status, because NSS appears to be working even though it says it needs to be activated. Help this is getting really frustrating. 

Labels: Activation

Replies

Kudos0

Re: Norton Security Suite from Comcast will not activate

Can you post screenshots of what you are seeing? (obscure your key as needed)

Kudos0

Re: Norton Security Suite from Comcast will not activate

Our Comcast expert @yank may be able to help ?

Windows 10 Home X 64
Accepted Solution
Kudos2 Stats

Re: Norton Security Suite from Comcast will not activate

Hi Frank A Wilkerson,

First I would suggest you check to see if the issue you are experiencing is related to a known system problem or outage, visit Norton Services Status page.

If you are by chance on WIN 10, please disable Fast Start as this has been known to cause situations with some antivirus programs.

If all is green - please try to use the initial installation instructions in the following NSS FAQ on the Comcast Forum:

http://forums.comcast.net/t5/Security-and-Anti-Virus/How-to-Initially-In...

If after following those instructions, it will still not activate, please try the following:

  • Download the fix tool
  • Save the file to the Windows desktop
  • On your desktop, double-click the NortonActivationRepair.exe file.
  • Note: By running the tool, you accept the Usage Agreement.

There has been recent problems with the activation of Norton Security Suite due to a corruption of the data base that shows active Comcast subscribers who are entitled to use the free Norton - if the all of the above does not help, please Private Message me your NSS PIN Number.

Please let us know how things go.

Kudos0

Re: Norton Security Suite from Comcast will not activate

Still no luck.  I sent a private message to Yank with Activation Code.

Kudos3 Stats

Re: Norton Security Suite from Comcast will not activate

I contacted Norton, gave them your PIN, they did their thing and requested you try it now.

Kudos1 Stats

Re: Norton Security Suite from Comcast will not activate

Hooray, the activation worked.  Yank, thanks for your help. 

Kudos0

Re: Norton Security Suite from Comcast will not activate

Hi, Frank. Could you please mark yank's post as your solution so others may benefit ? Thanks.

@Frank A Wilkerson

Windows 10 Home X 64
Kudos0

Re: Norton Security Suite from Comcast will not activate

Frank, you are more than welcome for the assist, although I could not have done it without help from Norton and thank you for sticking with this.

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