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Kudos0

Norton Security system requirements

Good afternoon.

I own a 5-device licence for Norton Security. Until fairly recently, the software didn't seem to consume an unreasonable amount of system resource, however this is no longer the case and it has become so intrusive that I decided to uninstall the software completely from two of my older Windows 7 computers. The machines in question are a Dell Dimension 5100 desktop and an Asus EEE PC 1000H netbook. Both are reasonably well equipped and, as I say, until recently they didn't seem to be adversely affcetd by Norton.

Running Task Manager reveals an alarming amount of CPU, and quite staggering amount of Disk IO (both in terms of number of read/writes and byte count). I resorted to putting the product into Quiet Mode while running my most frequently used programs but this hasn't really helped. I've also turned off the majority of Admin Settings, but again no discernible difference.

Can somebody help me achieve an optimal configuration that will cause the software to throttle right back please? Note, I have turned off Automatic Live Update and run my scans manually.

Early feedback much appreciated.

Many Thanks.
S

Replies

Kudos0

Re: Norton Security system requirements

Hi, Sal. If you have the latest version of Norton aka version 22.7, these issues have been addressed.

See Tony Weiss' post here.

https://community.norton.com/en/forums/norton-227-hot-issues-and-fixes

You need to be on the latest version with all patches, and Live Update fully up to date.

Windows 10 Home X 64
Kudos0

Re: Norton Security system requirements

Thanks for the reply.

I do not concur that these issues have been addressed. I run the software on my Windows 10 computers (where system requirements are amply satisfied) and it's the same story I'm afraid. I have the latest version with all updates installed.

It's become so intrusive that I've already started looking at alternative products. Sad for me, because I've used Norton for many years and don't recall anything even resembling a virus getting through it.

Given that I've turned off pretty much all admin settings, and run my scans manually, why is the software thrashing my OS disk and CPU so intensively?? Generally, the system becomes reasonably quiescent (hence usable) after 15-20 minutes but that's just too long for me.

Regards

S

Kudos0

Re: Norton Security system requirements

How long have you had the latest version installed? Some updates require a full system scan and all background tasks to be run to completion before the system will settle down. Have you checked the setting to run scans only while system is idle?

What percentages of CPU usage are you seeing used by Norton? Can you post a screenshot of Task Manager showing this usage?

Instructions to post screenshots can be found here
https://community.norton.com/forums/how-post-image-forums-0

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Norton Security system requirements

I always ensure my software is up to date. Regarding your comment about scans, surely any instructions like these need to be clearly stated in the release notes? I have executed a scan recently as a matter of course.

I'm attaching data from one of my W10 systems. Windows 10 seems to have implemented some kind of "optimized" memory management procedures that also put a huge load on the system.

Unless this is addressed soon, with great reluctance I will look for alternative solutions.

Regards

S
 

File Attachment: 
Kudos0

Re: Norton Security system requirements

That image you show has Norton at one percent CPU, and zero for the second instance. Hardly a High CPU usage. The disk usage can be attributed to Norton checking all files as you are accessing them. Also when you first start your system, LiveUpdate will be run, and if there are any new malware signatures downloaded, Norton will run a Quick Scan to check for the new malware that is in the new signatures.

How long has the system been running since the last restart when you took the screenshot?

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Norton Security system requirements

Peterweb, guru...

Please look at the CPU Time column for CPU load from inception. I took this shot towards the end of a session and the system was quiescent. As I explained, I have switched pretty much everything off (live update, all the performance measuring tools, autoscan etc) but the IO is still extremely high. It may be coincidental, but the NS elapsed CPU is very similar to PID 4. I just wonder whether they are interfering with each other in some way. They are way ahead of the rest of the process list.

Do you work for Norton? I am starting to think that the current version is too resource-intensive for older hardware (eg. my 2 W7 computers, both of which still boast reasonable specs). Have you done any benchmarking to assist me with my original question, namely reaching a tenable configuration for the older systems?

Thank you.

S

Kudos0

Re: Norton Security system requirements

Norton is going to show a high total CPU time compared to other processes on your system. Every item you access while using your computer is checked by Norton to see if there is any malicious behavior.

The PID 4 could have a co relation with the Norton time, as that process may need to be called by Norton when it processes the memory checking. Or the other way around.

As far as resource hogging, I would not say you are having an issue with this. The problems you would need to worry about would be if your current CPU access were over 40% for an extended time. Any processes total CPU time does not necessarily reflect a resource issue. In fact, I would suggest that it is a good thing that Norton is near or at the top of the total time, as it shows the product is constantly protecting you.

Do you work for Norton?

No I do not. Gurus are just users like you that volunteer our time to try to help users from our experience with the Norton products. Employees do post here when necessary and can be identified by an Employee badge where you see my Guru badge.

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Norton Security system requirements

"Every item you access while using your computer is checked by Norton to see if there is any malicious behavior. " - I don't want or need this.

" The PID 4 could have a co relation with the Norton time, as that process may need to be called by Norton when it processes the memory checking. Or the other way around. " - That makes little sense. MS memory management internals should be of no concern to Norton. How do OS algorithms constitute a threat? If there are any malfunctions within the OS I will use MS tools to rectify.

Perhaps I'm using the wrong product. I never had any such issues with N360, at least none I was aware of.

Thanks for your input all the same.

Kudos0

Re: Norton Security system requirements

Sal Smith:

"Every item you access while using your computer is checked by Norton to see if there is any malicious behavior. " - I don't want or need this.

This is the real time malware protection for your system. You do not want this????

" The PID 4 could have a co relation with the Norton time, as that process may need to be called by Norton when it processes the memory checking. Or the other way around. " - That makes little sense. MS memory management internals should be of no concern to Norton. How do OS algorithms constitute a threat? If there are any malfunctions within the OS I will use MS tools to rectify.

I was just guessing at the PID 4 process suggestion. Does that MS compressed memory feature kick in any time memory is accessed? Sorry I do not know the internal workings of MS. Also, my mentioning that Norton may be 'calling' this was probably the wrong wording. It is more likely that ANY process that accesses memory may USE this feature/process.

Perhaps I'm using the wrong product. I never had any such issues with N360, at least none I was aware of.

There have been changes to the way Norton protects our systems since the older N360 products. One is more dependencies on cloud definitions for protection. This could increase the total time noted.

Thanks for your input all the same.

 If you do try other solutions, be sure you fully remove Norton with the Norton Removal Tool.  www.norton.com/nrt

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Norton Security system requirements

It seems I'm not alone.

https://community.norton.com/en/forums/norton-security-causing-high-cpu-...

No. I certainly don't want "realtime malware protection" if the program cripples my system.

I expect my firewall to ensure no unsolicited invasion of my privacy. I expect my anti-virus to scan incoming and outgoing email. Beyond that I will scan my systems manually at a time to suit me and put my systems to their intended use.

By the way, why do we see 2 running NS executables? One is taking barely any system resource, the other is taking way too much.

Finally, are my two older systems capable of running Norton or not?

Thanks

S

Kudos0

Re: Norton Security system requirements

By the way anyone can check how Norton is taking resources if that in case by clicking on performance tab.

Windows 10 Home (Acer OEM) x64; Intel Core i5 6th Gen, Kingston 12GB RAM (1600), Kingston 120GB SSD, 1TB WD Hard-Disk, NVIDIA 920M Graphics Card
Kudos0

Re: Norton Security system requirements

As I said, I have turned off pretty much every Admin Setting, including Performance Monitoring.

Incidentally, I use Fast Startup on W10 but see that as a feature of the OS so not willing to disable that as well.

Thanks

S

Kudos0

Re: Norton Security system requirements

May be I am wrong but I do not think "enabled fast startup" with Norton should take too much resources after windows successfully restarts with it, try to update windows and as well as drivers.

For disabling fast startup through registry here is the step. Go to run by pressing the window+r key simultaneously and type regedit and press enter and navigate to this key.

  1. HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Session Manager\Power

    HiberbootEnabled DWORD

    0 = Turn off fast startup
    1 = Turn on fast startup

hope so if that works in your case.

Windows 10 Home (Acer OEM) x64; Intel Core i5 6th Gen, Kingston 12GB RAM (1600), Kingston 120GB SSD, 1TB WD Hard-Disk, NVIDIA 920M Graphics Card
Kudos0

Re: Norton Security system requirements

Sal Smith:

It seems I'm not alone.

https://community.norton.com/en/forums/norton-security-causing-high-cpu-...

That thread is not what you are seeing. As I noted above, your current CPU usage in your image shows 1%. The users in that thread are seeing up to 80%. That is what would cripple your system. Your Total CPU time of just over 7 minutes out of your whole computing session is not excessive or crippling in any way.

No. I certainly don't want "realtime malware protection" if the program cripples my system.

So if you somehow got a malicious file on your system, and you or your system tried to access that file, you would not want Norton to catch that file? As I keep trying to explain, a 1% CPU usage is not going to affect or cripple your system.

I expect my firewall to ensure no unsolicited invasion of my privacy. I expect my anti-virus to scan incoming and outgoing email. Beyond that I will scan my systems manually at a time to suit me and put my systems to their intended use.

By the way, why do we see 2 running NS executables? One is taking barely any system resource, the other is taking way too much.

If you look at the user name for the process, the System user is the protection portion of your product doing its job. The second process is under the logged in user's name, and one of its functions is the icon in the system tray that gets you access to Norton's functions.

Finally, are my two older systems capable of running Norton or not?

As long as the systems meet Win 7 requirements, you should have no issue running Norton. I had the latest Norton Security with Backup running on Win 7 Ultimate until I did the upgrade to Win 10.

Thanks

S

And regarding the Fast Startup feature. It can affect some programs that get updated and need a full system shutdown to complete the replacement of running system files. As long as you are using a Restart instead of shutting down, you get the full startup required.

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Norton Security system requirements

Thank you for your contributions.

7 minutes of CPU time is extremely high. Disk IO is extremely high. I have no insight why the program has now read > 3.7GB and written almost 0.5GB. I have used Norton for many years and have had nothing but praise for the software. It is very apparent to me that the latest version is extremely resource-hungry to the point that older hardware struggles to keep up. Until I have a proper handle on the problem, I have uninstalled Norton from my W7 systems and monitoring my W10 systems very closely.

Incidentally, I have worked in the software industry since 1983.

I am going to contact Norton directly with my concerns.

Regards

S

Kudos0

Re: Norton Security system requirements

Latest readings... > 4GB read bytes, approaching 14 minutes elapsed CPU time.

Thanks

S

Kudos0

Re: Norton Security system requirements

I'm still trying to understand how you say it is affecting your system's performance. The total CPU time may be the highest of all processes on the system, but when the real time CPU usage is <10%, it is hardly a resource hog.

Are you noticing a slow down of your system?

Does your latest 4GB read bytes include any scans, either manual or automatic? You can see if auto scans ran from the Norton History, and choosing Scan Results from the drop down menu. And how long has this session been going on?

I guess your definition of a resource hog and mine are different. I'll leave you to your personal decisions. Maybe someone else can give you the answer you are looking for.

Things happen. Export/Backup your Norton Password Manager data.
Kudos1 Stats

Re: Norton Security system requirements

Sal

I've been working with technology for a very long time including with computers since before Windows came along and I have a simple minded approach to what you are concerned about.

Provided it is not interfering with other things I regard as more important (as Windows 10AU does with updates that insist on installing when I turn on my computer and so delay me doing something that is important to me, the owner of the computer if not of the software on it <g>) then I'm happy when my CPU and other resources are busy busy -- that's what I paid good money to get them for and I don't want them just sitting there doing nothing!

And it's also what we pay Norton or other A/V software to provide for us so I don't want it sitting there doing nothing.

So if your computer is doing what you want when you want it with a reasonable balance of importance attached to performance vs protection then why worry about numbers?

If it's slowed down by something to a degree that it is really inconvenient then is the time to find out what and why as others have been doing here in another thread where Norton is fully aware of the problem some people are having and is dealing with it in cooperation with the affected users.

But that's a different picture to what you have described so far as I can see.

Hugh
Kudos0

Re: Norton Security system requirements

Update.

I/O Read Bytes now approaching 20 (twenty!) Gigabytes.

OS up to date. Norton up to date. Admin settings all off. No autoscans. Live update off. Complete system scan ran fine.

Why is the software doing so much processing despite my configuration? The argument that you want your disks and cpus to be busy, even gratuitously, is specious in my opinion. I want my gatekeeper (Norton) to protect me from external attacks of course, but I don't want it to continuously throttle my computer to the point where my application software is seriously impaired by system resource contention.

I also ran some benchmarks on another W7 system, preceded by a fresh installation observing the same phenomenom: constant I/O when I expect quiescence.

Thanks.

Kudos0

Re: Norton Security system requirements

Sal

 I don't want it to continuously throttle my computer to the point where my application software is seriously impaired by system resource contention

That is specifically what I asked you if it did as a preface to my general remark

Does it? 

Hugh
Kudos0

Re: Norton Security system requirements

You keep referencing cumulative numbers. Not the real time numbers. Cumulative numbers do not affect system performance.

As huwyngr has asked a couple of times, are you noticing any lagging in your system performance?

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Norton Security system requirements

Yes. It does.

27GB and > 41 minutes CPU. More CPU than the windows kernel.

As for the statement "cumulative numbers do not affect system performance", I confess to be rather confused. Surely they are the only way to measure a process performance from invocation to the present point in time?

I have attached more process stats fyi. The system is currently quiescent, hence zero CPU.

As per my opening post in the thread, why is the program taking so much system resource when I have switched virtually everything off?

I want to continue using Norton, but my W7 legacy systems are really struggling.

Thanks

File Attachment: 
Kudos0

Re: Norton Security system requirements

Sal Smith:

Yes. It does.

27GB and > 41 minutes CPU. More CPU than the windows kernel.

As for the statement "cumulative numbers do not affect system performance", I confess to be rather confused. Surely they are the only way to measure a process performance from invocation to the present point in time?

As I have tried to explain, it is the CPU column that you say is at zero right now, and was at one percent in your first post, that is the indication of what is happening right now on your system. If you saw a high number here, that would be affecting your performance and could slow the operation of your other programs. The CPU Time is just a report of how much time a process has used since your last reboot. A higher number here just indicates that the program has been doing a lot of work. This number does not affect the  minute by minute use of your system.

I'm trying to think of an analogy for this. The only thing I can think of is a water tap that has a very slow drip. It will not splash much or take up a lot of room in a bucket. So not a problem for the bucket. This is like the CPU% number. After a number of hours, the bucket will be full. This is the CPU Time figure you are looking at.

Sorry I cannot  come up with a better way to describe it

I have attached more process stats fyi. The system is currently quiescent, hence zero CPU.

And your system is as responsive as you expect? Again the CPU % is low (0) and the CPU Time is 44:36.

As per my opening post in the thread, why is the program taking so much system resource when I have switched virtually everything off?

The only way to switch everything off is to uninstall the product. Did you disable Auto Protect and Firewall? And if so, why do you have Norton installed in e first place. An on demand scanner is not sufficient if you are connected to the internet.

I want to continue using Norton, but my W7 legacy systems are really struggling.

You can always try removing Norton and try another security suite and see what numbers you see then.

Thanks

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Norton Security system requirements

Very interesting but not telling me anything I don't already know.

You are implying that cumulative statistics are irrelevant. That's like buying a used car with 500K miles on the clock and saying it's probably a good motor car because it yielded no surprising behaviour on a short test drive. What I've been asking repeatedly is why the latest version of the software throttles my (OS) disk and CPUs every time I come to use my systems. This despite the fact that I've switched pretty much all user-configurable switches to OFF, run my scans manually, and request my updates manually as well. It seems to really hurt my older systems. The systems do eventually become usably quiescent, but the initial drag is both invasive and palpable and the Performance Monitor reveals Norton to be one of the highest resource takers. I don't ever recall N360 being so invasive, but I might be mistaken.

I will say again. I am a huge admirer of Norton and have used the software for many years. I don't want to look elsewhere.

Thanks again. I will share any relevant feedback from Norton as I receive it.

Best.

S

Kudos0

Re: Norton Security system requirements

Sal

 This despite the fact that I've switched pretty much all user-configurable switches to OFF, run my scans manually, and request my updates manually as well. It seems to really hurt my older systems.

As a working hypothesis I'd suggest it is because every now and again Norton says "I'm here to protect this system and since I've been blocked from doing so for so long I'm going to scan the system as a catch-up

And it probably takes more time to do than if it had been allowed to do it a bit at a time when the system was idle and the operator was not looking over my shoulder second-guessing me.

Can't beat that for logic !

Hugh
Kudos0

Re: Norton Security system requirements

No. That's not the case at all. I run my scans on a regular basis. Norton does a stellar job in protecting my systems, but I don't like the tail wagging the dog if you take my point...

Kudos0

Re: Norton Security system requirements

 but I don't like the tail wagging the dog if you take my point...

Ever watch a Lab or Great Dane ... <g> What's not to like? 

Hugh
Kudos0

Re: Norton Security system requirements

Hi, Sal. My desktop is a 5 year old duo core system with 4gb of ram. Pretty basic, but I see none of the symptoms you're describing.

I have the Compressed File Scan option set to off, and Idle Time Optimizer also set to off.

Performance Monitoring is on, but alerting is off, as is Silent Mode.

Idle Time out is set to 3 minutes, and that is all I've done.

Fwiw, I've also had Kaspersky installed previously and when it does a full scan cpu usage will peak, but it doesn't render my system unusable and neither does Norton.

I think we can get too hung up on figures.

Unless it stops you from performing other tasks, I think you should accept that protection is going to use some resources.

As a last resort, you may want to consider a reinstall to give you a fresh copy. http://www.norton.com/nrnr

If used, please read the Before you begin note, run Live Update until no more are foud, and then reboot.

Windows 10 Home X 64
Kudos0

Re: Norton Security system requirements

Another day...

:-((

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Kudos0

Re: Norton Security system requirements

Hi,Sal. I see your point ! Try my suggestion, and if that doesn't help we can get someone from Norton to contact you here.

Windows 10 Home X 64
Kudos0

Re: Norton Security system requirements

Thanks. My most recent benchmarking started with a fresh installation, full update, and full scan.

It doesn't seem to make a great difference.

In the past, my xp of Norton support has ranged from pretty good to not-so-good, but if it gets me closer to fixing the issue/issues, then that will of course be appreciated.

Best

S

Kudos0

Re: Norton Security system requirements

Ok, I'll get someone from Symantec to contact you . Probably via this thread. They may ask you for logs.

Windows 10 Home X 64
Kudos0

Re: Norton Security system requirements

Thanks @F 4 E and hello @Sal Smith,

I'd like to see if we can get some focus on your performance findings. I've sent you a Private Mail with details.

Thanks,

Matt

Kudos0

Re: Norton Security system requirements

Another day, same old situation. Norton is thrashing my hard drive.

Are folks really saying this is normal behaviour?

Regards

S

File Attachment: 
Kudos0

Re: Norton Security system requirements

Sal

Did you check your private messages in the Norton Forum system is .... the envelope icon up to right shows an open envelope when there are private messages for you.

See Permalink from Matt, a Symantec employee working on the problems, a few messages above here..

Hugh
Kudos0

Re: Norton Security system requirements

Yes, I'm in contact with Matt for which many thanks. I just want to keep the discussion ticking over on the basis that many hands might make light work.

Regards

S
 

Kudos0

Re: Norton Security system requirements

Sal

Glad to hear that and hope it helps resolve the situation.

Hugh
Kudos0

Re: Norton Security system requirements

Any updates? Anyone?

Kudos0

Re: Norton Security system requirements

Has Matt Phillips been able to address your questions? As Matt is trying to help, we have nothing to add.

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Norton Security system requirements

Good afternoon.

Performance is still an issue for me, most notably on my Dell Studio 1555 laptop. The machine is very well specified and currently running Windows 10 with all available updates installed. Unfortunately, however, an apparent driver issue onthe Ricoh card reader means that I have to leave Fast Startup unchecked (to avoid a PCI resource allocation BSOD on boot, which MS don't seem to have a steer). Every time I boot the machine, it is fairly apparent that Norton is doing a huge amount of processing when it starts, with 100% Disk activity, perhaps for around 15 minutes. I run all my scans manually as well as updates, so would expect my firewall & anti-virus to start in a timely (and reasonably unobtrusive) fashion. So my questions are simply these:

1. Why is the software so resource-intensive after a PC restart (ie. no Fast Startup)?

2. Are there any additional configuration switches available to avoid such intensity?

Many Thanks
S

Kudos2 Stats

Re: Norton Security system requirements

Sal Smith:

Good afternoon.

Performance is still an issue for me, most notably on my Dell Studio 1555 laptop. The machine is very well specified and currently running Windows 10 with all available updates installed. Unfortunately, however, an apparent driver issue onthe Ricoh card reader means that I have to leave Fast Startup unchecked (to avoid a PCI resource allocation BSOD on boot, which MS don't seem to have a steer). Every time I boot the machine, it is fairly apparent that Norton is doing a huge amount of processing when it starts, with 100% Disk activity, perhaps for around 15 minutes. I run all my scans manually as well as updates, so would expect my firewall & anti-virus to start in a timely (and reasonably unobtrusive) fashion. So my questions are simply these:

1. Why is the software so resource-intensive after a PC restart (ie. no Fast Startup)?

2. Are there any additional configuration switches available to avoid such intensity?

Many Thanks
S

That machine doesn't officially support windows 10 (or even windows 8.x). I suggest going back to windows 7 (x64).

There could be a number of things going on. The proper SATA drivers for that system are not installed (because the don't exist). Maybe something is going on with the hard drive (can help you check that if you want). Maybe there is not enough ram? How much installed ram?

Kudos0

Re: Norton Security system requirements

That machine doesn't officially support windows 10 (or even windows 8.x). I suggest going back to windows 7 (x64).

And even if it did, as did my ASUS T200TA Hybrid laptop that came with Windows 8 and upgraded through 8.1 to 10AC, when 10CU was released Microsoft posted a message that it had checked my machine and "MS did not have 10CU ready to upgrade this yet .... "

When a few weeks ago it came along and forcibly upgraded it (Home Edition has no delay even in 10AC) and broke it! The touchscreen stopped working and there was no HMI touchscreen driver listed in Device Manager. I had to roll back to the previous version of Windows 10 and everything works again ......

So going back to Windows 7 is indeed likely to be the remedy for anything that is broken.

Hugh
Kudos0

Re: Norton Security system requirements

As I said, the spec of the machine is not an issue. Once Norton gets past initialisation processing, everything is fine. The issue, for me at least, is the enormous amount of processing taking place during initialisation. As for the point about Dell not supporting W10 on my laptop, that highlights another huge issue in the industry. The operating system vendor scanned the machine a couple of years ago and declared it to be W10-ready. Apart from the Ricoh hardware problem (non-issue) and Norton startup (15 minutes of pain), the platform is rock solid and delivers excellent performance. I set my internet connection to Metered to avoid further superfluous processing... :-)

When the software starts up (after an OS restart, ie. no Fast Startup), it seems to me that it executes a fairly comprehensive scan, the need for which is not clear to me.

Best

S

Kudos0

Re: Norton Security system requirements

Sal To answer your "initial" question whether your initial two computers have the resources to run NIS. These are the current requirements:

https://support.norton.com/sp/en/us/home/current/solutions/v63066051_EndUserProfile_en_us

Has your time with Matt_Phillips given you the resolution you were looking for?

https://community.norton.com/en/comment/7140831#comment-7140831

Your Dell Dimension 5100 desktop - Depending on whether the memory was upgraded from the factory default of 256 MB standard configuration that is an issue. The OEM OS was Windows XP as well. It max's out at 4 GB. If it has been upgraded to at least 2 GB its good to go memory wise for Windows 7/10. Other software impeding system resources would require further upgrading.

Please take into account the CPU is an older Pentium 4 unless upgraded as well as hard-drive being a standard 80 GB unless upgraded as well. BOTH of these hardware situations can and WILL affect system performance not due to software per se, but is related to specific legacy drivers running in the Windows 7 environment as well as Windows 10 "side-by-side" scenario. I ran W10 on one of these machines through the Insider Program for Microsoft to test the legacy compatibility. Never had a moments issue with Windows 10 throughout the process all the way to W10  RTM. Norton 360 installed.

Your Asus EEE PC 1000H netbook - Again as with the desktop. The factory OEM OS was Windows XP or Window 7 Starter depending on the year of manufacture as well. The CPU is an Atom N270 with a 80 / 120 hard-drive depending on the year of manufacture. Standard memory by the OEM was 1 GB which can be upgraded to 2 GB ( I have upgraded many of these for customers ). These units upgrade to Windows 7 Home Edition / Windows 10 cleanly and run fairly degraded in the basic configurations which was my experience with them on Norton 360 as well.

Your Dell Studio 1555 - Intel Core 2 Duo processor P8600 code named "Penryn" was standard and has never been known to support Windows 10. This is not due to any fault on the part of Dell but rather the limitations of the CPU manufacturer and Microsoft requirements. Please have look here:

https://www.intel.com/content/www/us/en/support/processors/000006105.html

http://www.dell.com/support/article/us/en/19/sln297954/computers-tested-for-upgrade-to-windows-10-creators-update?lang=en

Recommendation: Run live updates if you are still using Norton until you have zero updates. Reboot. Run live update a second time doing the same until no updates if any are present at all. Reboot. Your version SHOULD come to 22.10.0.85 at that time. Recheck your issues.

In a nutshell: These are older systems, some having physical architecture limitations and will not support or perform on a new OS as newer hardware would. The ones that will support Win 7 / 10, even though they are older legacy configured will do so due to their architecture supporting such. However degraded.  

Cheers

"From DOS to Windows10 what a journey it has been" / MS Certified Professional / Windows 10 Home / Professional x 64 version 1903 / build 18362.239 / N360 Deluxe 22.17.3.50 / Norton Core v.282 on Android 2.00
Kudos0

Re: Norton Security system requirements

Thanks again for the generally relevant, but almost entirely tangential feedback.

Leaving aside specific hardware issues, can some qualified person please respond to (& I repeat):

1. Why is the software so resource-intensive (especially Disk I/O) after a PC restart (ie. no Fast Startup)?

2. Are there any additional configuration switches available to avoid such intensity?

Regards

S

Kudos0

Re: Norton Security system requirements

Qualified! Sal, thank you for those kind words. The explanation haven been given thoroughly in many previous posts selectively eludes the obvious perception on your part as a user. Please give support chat a go. They are your best resource at this point.

http://norton.com/chat

Good luck, and cheers!!

SoulAsylum

"From DOS to Windows10 what a journey it has been" / MS Certified Professional / Windows 10 Home / Professional x 64 version 1903 / build 18362.239 / N360 Deluxe 22.17.3.50 / Norton Core v.282 on Android 2.00
Kudos0

Re: Norton Security system requirements

Sal Smith:

As I said, the spec of the machine is not an issue. Once Norton gets past initialization processing, everything is fine. The issue, for me at least, is the enormous amount of processing taking place during initialization. As for the point about Dell not supporting W10 on my laptop, that highlights another huge issue in the industry. The operating system vendor scanned the machine a couple of years ago and declared it to be W10-ready. Apart from the Ricoh hardware problem (non-issue) and Norton startup (15 minutes of pain), the platform is rock solid and delivers excellent performance. I set my internet connection to Metered to avoid further superfluous processing... :-)

When the software starts up (after an OS restart, ie. no Fast Startup), it seems to me that it executes a fairly comprehensive scan, the need for which is not clear to me.

Best

S

It may not be "scanning" but doing something else (which normally would NOT be resource intensive). Maybe even something with the hard drive, I can help you check that if you want (let me know).

As for microsoft declaring a computer windows 10 ready -- I wouldn't go by that. Their process is:

Are you running (w10) incompatible software?
Do we know (for sure) your hardware totally doesn't work with windows 10?
Have we ever even heard of your model of computer?

If the answer to all of those is "NO" then you ARE windows 10 "compatible". Aka "we don't know for sure if things are broken or not but we are desperate to increase the windows 10 users so you ready to install windows 10."

In taskmanager is the disk IO graph (the upper one in %) maxed out? What is the average response time (in ms) at bottom below the graph?

Kudos0

Re: Norton Security system requirements

Sal Smith:

Thanks again for the generally relevant, but almost entirely tangential feedback.

Leaving aside specific hardware issues, can some qualified person please respond to (& I repeat):

1. Why is the software so resource-intensive (especially Disk I/O) after a PC restart (ie. no Fast Startup)?

2. Are there any additional configuration switches available to avoid such intensity?

Regards

S

There is some additional info regarding the performance characteristics of your hard drive that could come into play, unfortunately I have no info about them in any of your computers. Some additional info can be gathered to make a guess at what is going on if you want.

Kudos0

Re: Norton Security system requirements

Hi again.

Please advise what additional information you need to clarify better what might be happening.

Thanks

S

Kudos0

Re: Norton Security system requirements

Sal Smith:

Hi again.

Please advise what additional information you need to clarify better what might be happening.

Thanks

S

Lets start with the basics: CPU model, amount of ram, exact hard drive model. I don't know how many computers we are checking, be sure to identify which goes with which computer.

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