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Kudos0

Norton Security Toolbar in Chrome keeps disappearing, for years now.

I have been using Norton products religiously since Norton Commander for DOS.  We presently have Norton Security, up to date, but continuously have problems with the Norton Security Toolbar (with the much used and needed Norton Vault).  The Chrome version is up to date, just checked that, version 54.0.2840.59 m.

This has been an ongoing problem for YEARS, cannot understand why this cannot be fixed.  I have tried everything I know of, uninstalling and reinstalling the toolbar, rebooting the computer, etc., etc.  Sometimes the toolbar comes back, for no apparent reason, then disappears, again for no apparent reason. 

I am really getting exasperated with this well known but seemingly unfixable problem.  Surely someone at Norton can figure out what is wrong.

Replies

Kudos0

Re: Norton Security Toolbar in Chrome keeps disappearing, for years now.

Hello dshealey

What operating system are you u sing?  Are the Chrome extensions enabled? I'm not a Chrome user, so I am just asking a couple of basic questions. I will leave the rest of the troubleshooting to someone else who uses Chrome.

Thanks.

Success always occurs in private and failure in full view. Windows 10 Pro 64 bit 2004 N 360 22.20.5.39 Chrome latest version.
Kudos0

Re: Norton Security Toolbar in Chrome keeps disappearing, for years now.

@dshealey: 

Hopefully below content helps:

And read this troubleshooting page.

Feel free to contact Norton Support if your issue continues.

PUP Hunter PRO: Just TRYING to save the world (U) from cyber threats, A single blog post, at a time, and ONCE & FOR ALL. (A fan of Nadia_Kovacs)
Kudos0

Re: Norton Security Toolbar in Chrome keeps disappearing, for years now.

I have done all that, multiple times over the years.  The Chrome version is now 54.0.2840.59 m  It is up to date, and all my Norton apps are too.

I rebooted my computer last night, and this time the toolbar came back, but now having a problem logging into the vault. It comes up with the "Log into your Norton Account" screen, but when I put in my password, the same screen just  comes back (not a password error screen, which I did get last night when I keyed the password in wrong).

I can still log onto my Norton account and Vault on my phone, so I know I am using the correct information.

When I get home tonight I will try removing the Identity Safe extension and re installing it.  Disabling and re-enabling it does nothing.

Kudos0

Re: Norton Security Toolbar in Chrome keeps disappearing, for years now.

Hello

You could try logging out of your Norton product on the upper right, close the browser and the product, restart your computer, open up Chrome and then try logging into the vault.

Thanks.

Success always occurs in private and failure in full view. Windows 10 Pro 64 bit 2004 N 360 22.20.5.39 Chrome latest version.
Kudos0

Re: Norton Security Toolbar in Chrome keeps disappearing, for years now.

I have no clue what you mean by "log out on the upper right".  I can find no way to do that. If I double click on either of the icons upper right (Norton Security Toolbar, Norton Identity Safe) it just opens up the path to install saying they are installed. Nothing about logging out.  If I Right Click, it just tells me what the app is.

Anyway, I am again without the toobar in Chrome.  8>(  8>(

As much as I like Norton Security and Vault, when they work 8>(, I may have to start looking for replacements.  Been a Norton user since the early 1980's, but they are falling apart at the seams now.  They dropped Norton Ghost, which I really liked and used for years, now Norton Security is flaky beyond belief on Win 10 with Chrome browser.  Maybe I will have to try Firefox again, but the last times I tried that I did not like it.  IE?, forget that!

Sigh.

Kudos0

Re: Norton Security Toolbar in Chrome keeps disappearing, for years now.

Hello

On the main page of your Norton product on the upper right, it should say you are logged in with either your name or your email address. Click on the blue link. It's right next to the X to close the Norton product.

Thanks.

Success always occurs in private and failure in full view. Windows 10 Pro 64 bit 2004 N 360 22.20.5.39 Chrome latest version.
Kudos0

Re: Norton Security Toolbar in Chrome keeps disappearing, for years now.

OK, tried that, no help.  Now Norton Toolbar has disappeared on my Win 10 laptop too! I tried shutting it down and rebooting, did not come back.

I have the tool bar on my desktop (for now), but cannot get the vault to show up on it.

Looks like Norton has finally descended to the bottom of the barrel, after decades of being good to me.  I feel abandoned, with seemingly no hope of this ever working well again.  Now I have to go through the very painful process of finding replacements, a new Password system to replace Vault is going to be very painful to replace and get all my passwords into something else.

I am very sad right now, but getting the feeling I have little choice, as Norton has had this problem with the toolbar for years now, never gets it fixed for very long. Once king of the PC utilities, looks like Peter Norton should be embarrassed by what Symantec has done with the company he started so long ago. Surprised he is letting them keep his name on this crap.

Kudos1 Stats

Re: Norton Security Toolbar in Chrome keeps disappearing, for years now.

Hello

On Win 10, you should have Fast Startup disabled. Have you been trying these things with a Admin Account? Did you try all the steps I suggested?

1.Log out of Norton product

2. Close Norton product.

3. Close Chrome

4. Restart computer and log in with Admin Account

5.Open up Chrome

6. Open up Norton product

7. Sign back into Norton product.

8. Make sure extensions are enabled and up to date.

Are the toolbar and vault visible?

I'm not a Chrome user, but I am trying to help you. I'm trying to get you some help, but it's the weekend now. So perhaps next week I can get some attention.

Thanks.

Success always occurs in private and failure in full view. Windows 10 Pro 64 bit 2004 N 360 22.20.5.39 Chrome latest version.
Accepted Solution
Kudos0

Re: Norton Security Toolbar in Chrome keeps disappearing, for years now.

I had already tried everything except for turning off Win 10 Fast Start. I did that, and everything else in the order you stated. I do have the toolbar (but that had come back last night), still no Vault though. Everything is enabled and up to date. I just opened Internet Explorer and checked it there, same thing, Norton Toolbar, but no Vault. Add ins installed and enabled there too. OOPS! Just opened Norton Security again, and somehow, Identity Protection had gotten turned off! I did not do that, so removing the toolbar and re installing it must have turned that off. Now I have the toolbar AND Vault back in both Google and IE! I am leaving Win 10 Fast Start turned off, as I rarely turn the computer off. Thanks for your suggestions! Not sure what all has helped, but for now I am back in business.
Kudos0

Re: Norton Security Toolbar in Chrome keeps disappearing, for years now.

Hello

I'm glad that you are a Happy Camper for now. please let us know if you have any further issues in the future. We do strive to help every one. I'm a customer as you are.

Thanks.

Success always occurs in private and failure in full view. Windows 10 Pro 64 bit 2004 N 360 22.20.5.39 Chrome latest version.
Kudos0

Re: Norton Security Toolbar in Chrome keeps disappearing, for years now.

Well, it's March 2017 and this is STILL a problem.  I'm using Chrome, got everything updated and the extension has never been turned off. But the Norton toolbar (with the vault) comes and goes, apparently with no discernable pattern (to me, anyway).

The only way I've just gotten it back is to click on the Norton Security icon and log onto the Norton website.

Presto! Simply logging on seems to wake something up and there is the toolbar, back again...until next time.

Kudos0

Re: Norton Security Toolbar in Chrome keeps disappearing, for years now.

Hello Ann Henderson

You are posting on a thread that is marked as solved. It will not get the attention of anyone else who might be able to help. It might get the attention of more people who might have the same issue. Have you tried what was recommended in this  thread? Are you using an online vault?

Thanks.

Success always occurs in private and failure in full view. Windows 10 Pro 64 bit 2004 N 360 22.20.5.39 Chrome latest version.

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