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Kudos0

Norton Security won't Display

After installing the 8/21 Windows 7 Pro 64-bit updates today, Norton Security will not display.

If I look in Process Explorer, the two 'Norton Security.Exe' files appear as normal. But the visual window does not.

If I click on the shortcut for 'Norton Security Scan' a window appears saying that the product has expired and can not be used, and to uninstall it.

My subscription most certainly has not expired.

I'm loathe to uninstall the Win7 updates, as there were security ones involved.

Yes, the NS installed version is 22.18.0.222.

Any suggestions most appreciated.

Replies

Kudos0

Re: Norton Security won't Display

Have you restarted your computer a couple of times since getting the  22.18.0.222 update?

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Norton Security won't Display

At least twice, probably more.

Kudos0

Re: Norton Security won't Display

When you click on the icon, and the Norton screen comes up, are you able to click on the Help link? If so, click it and then on Subscription Status to have your product sync with the Norton subscription servers.

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Norton Security won't Display

"When you click on the icon, and the Norton screen comes up ... ."

That's the problem - the Norton screen never opens. It doesn't appear.

Kudos0

Re: Norton Security won't Display

SantaFeBill. Download and run the Remove and Reinstallation Tool, follow the instructions for "Remove Norton" further down in the article and perform a REMOVE ONLY. Make sure you reboot. Next, log into your Norton account and install your product from there once again. Make sure you run live updates manually until none are offered. Reboot, when rebooted, run live update again until none are offered. If another reboot is required due to a patch please reboot. Let us know if things change for the better.

Cheers

"From DOS to Windows10 what a journey it has been" / MS Certified Professional / Windows Server 2016 Essentials / Windows 10 Professional x 64 version 1903 / build 18362.418 / N360 Deluxe 22.19.8.65 / Norton Core v.282 on Android 2.11 / Opera GX
Kudos0

Re: Norton Security won't Display

Thanks. I'll give it a try tomorrow.

Kudos0

Re: Norton Security won't Display

After another restart, now NS will display the screen and dl updates.

Kudos0

Re: Norton Security won't Display

Hi @SantaFeBill,

Thanks for reporting in Norton Community Forums. Please let us know if issue "Cannot start Norton after an update" reoccurs again. 

Sunil_GA | Norton Forums Administrator | Symantec Corporation

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