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Kudos0

Norton Security...observations

Hello,

1). On my XP system after NS is performing the first idle or manual quick/full system scan, there is a new tab appearing on the top right corner of the main NS GUI, next to Settings, called 30-Day Report.  I have installed NS on both my W7 x64 systems, impossible to make it appear. Is this normal or could this indicate a bug?? Anyone seeing similar behavior?

2). I has not happy to discover that although Disk Optimizer is disabled, on both Administrative Settings & Tasks Scheduling tabs, when user, on W7 x64 systems is trying to run a manual defrag, via the Windows Control Panel, the message " Your Disk defragmenter uses custom settings managed by another program, (Norton Security), is shown".

I have the option to remove the custom settings in Windows but haven't done it yet, as I want some feedback, about this, will it damage NS installation??

On my XP system, it does not happen, user can run a manual defrag.

I do not know if a similar behavior was present with N360, but I do not like this at all, NS should not hijack the native Windows defragmenter, especially when user disables that option.

3) Why Norton Account still gives NS v. 22.0.1.17?? It was a faulty build, and v. 22.1.0.9 is released for en-us users. Please update the version in Norton Management asap.

Thanks.

Replies

Kudos0

Re: Norton Security...observations

 Hello Apostolos,

I'm running NS on my WIndows 7 32 bit

Apostolos:

Hello,

1). On my XP system after NS is performing the first idle or manual quick/full system scan, there is a new tab appearing on the top right corner of the main NS GUI, next to Settings, called 30-Day Report.  I have installed NS on both my W7 x64 systems, impossible to make it appear. Is this normal or could this indicate a bug?? Anyone seeing similar behavior?

 30-Day Report to me is always shown and by clicking on it I get the report.

2). I has not happy to discover that although Disk Optimizer is disabled, on both Administrative Settings & Tasks Scheduling tabs, when user, on W7 x64 systems is trying to run a manual defrag, via the Windows Control Panel, the message " Your Disk defragmenter uses custom settings managed by another program, (Norton Security), is shown".

I have the option to remove the custom settings in Windows but haven't done it yet, as I want some feedback, about this, will it damage NS installation??

On my XP system, it does not happen, user can run a manual defrag.

I do not know if a similar behavior was present with N360, but I do not like this at all, NS should not hijack the native Windows defragmenter, especially when user disables that option.

 I can run Windows defrag, I did it three times and it has always worked.
 

3) Why Norton Account still gives NS v. 22.0.1.17?? It was a faulty build, and v. 22.1.0.9 is released for en-us users. Please update the version in Norton Management asap.

I'm still running NS V.22.0, so I do not know. Maybe someone who is on V.22.1 could help.

Ciao,

Sandro

Sandro
Kudos0

Re: Norton Security...observations

Hi Apostolos,
I too see the 30 day report button on the main window screen (left to 'Help') after my initial idle time scans.

Here is my observation:
The scans occured while I was watching some movies and after a while when I opened the main window, the animated window came up showing the cleanup, scan and other statistics. The funny thing is that it states that the date as Nov 15 to Dec 15 (that is 31 days), but I performed a clean image restore and installed NSBU last tuesday. So no way, NS must show a date at which it didnt even exist on my machine, even virtually.
The time calculation must keep record of when the initial installation of NS was done. And the report generation button on main window is quite unnecessary (may be confusing too but can be turned off at settings), thus must show only when its 30 days or show accurate days if manually clicked.

You may not be seeing it in Win7 machines because its disabled in settings.
Observed on Win7 x64, patched till Nov, NSBU 22.1.0.9
regards, CV | There is no ONE TOUCH KEY to security . Be alert and vigilant. . | Always have a Backup Plan!
Kudos0

Re: Norton Security...observations

Hi Sandro,

Thank you, I'm still investigating, tried 2 times to install uninstall NS and after quick or full scans, it does not appear, ( 30 -Day Report), but I have W7 x64.

Also, even when I uninstall NS, if I go to CP and open defragmenter, it still shows the message mentionned earlier, if I let Windows remove the custom NS settings, then I must reconfigure the scheduler, because it is reset, then it works ok. NS is causing this, even uninstalled, probably some Disk Optimizer oddity. I'm also using W7 x64, maybe it's related??

I have no other disk defragmenter third party program.

Cheers,

Kudos0

Re: Norton Security...observations

Nikhil_CV:
Hi Apostolos,
I too see the 30 day report button on the main window screen (left to 'Help') after my initial idle time scans.

Here is my observation:
The scans occured while I was watching some movies and after a while when I opened the main window, the animated window came up showing the cleanup, scan and other statistics. The funny thing is that it states that the date as Nov 15 to Dec 15 (that is 31 days), but I performed a clean image restore and installed NSBU last tuesday. So no way, NS must show a date at which it didnt even exist on my machine, even virtually.
The time calculation must keep record of when the initial installation of NS was done. And the report generation button on main window is quite unnecessary (may be confusing too but can be turned off at settings), thus must show only when its 30 days or show accurate days if manually clicked.

You may not be seeing it in Win7 machines because its disabled in settings.
Observed on Win7 x64, patched till Nov, NSBU 22.1.0.9

Hi Nikhil_CV,

I have the same settings, (Administrative), on NS on my XP and both my W7 x64 systems.

It's very funny to observe that it works ok on XP and on both my W7 x64 systems I cannot make it appear...

Also, cannot seem to understand why I have this message, about custom defrag setiings when I open CP disk defragmenter.

Any clues??

Thank you in advance.

Kudos0

Re: Norton Security...observations

Is what I forgot to say Apostolos,

Perhaps the problem is only for 64-bit machines? I was just thinking.

Sandro
Accepted Solution
Kudos1 Stats

Re: Norton Security...observations

The Windows defrag' issue has been on both my machines since I first installed N360, and yes even uninstalling N360 you will need to set Windows back to defrag.  I guess Windows gives the job (scheduler) to Norton and Norton forgets to tell Windows to take over if you uninstall.

As for the 30 report, please see your PM.  Perhaps you need to allow NS to complete it's tasks before there is anything to show.

A little bit of knowledge is... well a little bit of knowledge.
Kudos0

Re: Norton Security...observations

Sandro_cm:

Is what I forgot to say Apostolos,

Perhaps the problem is only for 64-bit machines? I was just thinking.

Hi Sandro,

I cannot say if x64 matters, all I can say is that on my W7 machines I had NIS 12, NIS 13 & NIS 14 which all had the disk optimizer function, I had this setting disabled and never encountered a hijack of native Windows scheduled defragmenter.

Strange and I do not know what to do...for now...

Kudos0

Re: Norton Security...observations

Krusty13:

The Windows defrag' issue has been on both my machines since I first installed N360, and yes even uninstalling N360 you will need to set Windows back to defrag.  I guess Windows gives the job (scheduler) to Norton and Norton forgets to tell Windows to take over if you uninstall.

As for the 30 report, please see your PM.  Perhaps you need to allow NS to complete it's tasks before there is anything to show.

Aahh!! Now we are getting somewhere, good job Krusty! So it appears that NS hijacks Windows defragmenter!!. Quick question, while NS is installed and Optimizer set to OFF, can I remove the custom settings and be happy with the NATIVE Windows defragmenter or will NS complain and start to throw errors??

Also, do these newly adjusted settings stick (on Windows defragmenter) or do I have to manually adjust each time I boot and run Windows defragmenter??

Cheers,

Kudos0

Re: Norton Security...observations

Yes, go ahead and re-enable Windows Defrag'.  Norton hasn't complained in the past but I have NU16 installed now too, so it usually prompts me every couple of weeks to run defrag'.  I think it also uses Windows Defrag' but takes over the schedule.

To defrag' or not to defrag'?   It isn't as required as it used to be so I'm personally not worried about running every week.

A little bit of knowledge is... well a little bit of knowledge.
Kudos0

Re: Norton Security...observations

What I noticed is that the info showed on 30 days report, they include the history of NIS. I had installed NS over NIS and the results shown are correct.

Sandro
Kudos0

Re: Norton Security...observations

Krusty13:

Yes, go ahead and re-enable Windows Defrag'.  Norton hasn't complained in the past but I have NU16 installed now too, so it usually prompts me every couple of weeks to run defrag'.  I think it also uses Windows Defrag' but takes over the schedule.

To defrag' or not to defrag'?   It isn't as required as it used to be so I'm personally not worried about running every week.

No, No, Dave, you missed my point a bit. I want to only manually run defrag when I desire to and also ONLY for the partitions I want to, which is my C:\ OS partition, it's not a good idea to defrag system reserved or recovery partitions and I'm afraid that NS would do that.

Also, I have an exrended (logical), partition which I wish to defrag only when I wish.

So, according to u, I should go to Windows defrag, remove custom settings, (NS), and apply my personal settings???( which are to turn scheduled defrag to OFF as usual and hopefully it will stick that way).

Now, there is the 30-Day report part which I think that it will give me some headaches...

Cheers,

Kudos0

Re: Norton Security...observations

Sandro_cm:

What I noticed is that the info showed on 30 days report, they include the history of NIS. I had installed NS over NIS and the results shown are correct.

Sandro,

On my XP system, 30-day report only shows number of scanned files, LU status, number of quick scans and secured wireless hotspots, something like this:

https://www.youtube.com/watch?v=XK52wH3o8jg

Cheers,

Kudos0

Re: Norton Security...observations

I too installed NSBU over NIS v20 (which was included in the restored image), retained all settings and local id safe.
But didnt update or scan before NSBU was activated and registered.
Krusty may be right, during uninstallation Norton products did not rollback system settings it altered when it was installed.
regards, CV | There is no ONE TOUCH KEY to security . Be alert and vigilant. . | Always have a Backup Plan!
Kudos0

Re: Norton Security...observations

Hi, Apostolos. I too have the 30 day report showing on the tab. I have it disabled, as I do not want a monthly report.

Re the defragging issue. I don't use the Norton Optimizer, or the native Windows one.

I have disabled the Windows one and run Defraggler once a week, and even then I just use the Quick Defrag option.

Windows 10 Home X 64
Kudos0

Re: Norton Security...observations

That is what the 30-day report shows to me, see screenshots attached. Nothing is missing.
PS: The 15 items in quarantine are only tracking cookies, just for the record.

Defrag:

I always kept Disk optimization to off, first with NIS and now with NS.
My Windows Defrag is set to perform the task according to schedule settings that I have set.

Mean, it works for some and not work for Others?

Sandro
Kudos0

Re: Norton Security...observations

Hi,

I think that part of the problem is the fact that on both my W7 x64 pc's I'm using ethernet connection and apparently it is not enough for NS to display 30-day report.

On my XP system, I'm using wireless and the report shows the scanned files AND the wireless hotspots secured.

Otherwise, same background tasks have ran on all 3 systems.

Quoted from this: https://support.norton.com/sp/en/us/home/current/solutions/v23920750_N36...

" The 30-Day Report option is available only when the Norton product has performed any activity on your computer."

Still monitoring...Autofix comes back "Green" & everything works properly.

As for the defrag issue, reported earlier, and thanks to Krusty13, I followed Windows prompt message to remove custom NS settings, and applied my own personal settings which are scheduled Windows defrag set to OFF.

After reboot, the settings remained ok and NS did not complain.

I'll report back if I'm getting the 30-day report, I have Auto LU off, Insight Optimizer off, Disk Optimizer OFF, IE history & temp cleanup off, and Windows temp cleanup off. All other background tasks are working properly. Also ran idle/manual quick scans and 1 manual full system scan.

Cheers,

Kudos0

Re: Norton Security...observations

Quick update, wireless connection, or not, does not make any difference.

Today, I was surprised to see, on my XP pc, which I haven't used for 4 days, that the 30-day report had disappeared!

It was there last time I turned off the pc.

It does not bother me at all, but maybe Symantec should take a closer look, for users who might like to see it frequently.

Cheers,

Kudos0

Re: Norton Security...observations

FWIW, please check for Silent Mode as I have found the Monthly Report is not accessible if:

The Norton product has expired
Silent Mode is on

Not sure what this means:  The monthly report will be launched automatically for every second launch of the main UI after system startup (This may impact what you are seeing with scans).  The report will also be launched automatically between 30 days of the previous launch. However, you can manually launch the Security Report splash screen through:
• The 30-Day Report link on the main UI, next to Settings
• The 30-Day Report link under Administrative Settings
However, these links will be hidden when there is no report available for the period.

Also info here as you know, but others may not have seen:

   https://support.norton.com/sp/en/us/norton-security-with-backup/22.0.0.94/solutions/v23920750_N360_N360RET_2015_en_us

Kudos0

Re: Norton Security...observations

Hi Apostolos,

I was almost sure that the problem is not due to the Ethernet connection.
I still do not have any issue to view the 30-day report.
Maybe Symantec should take a look to resolve the issue.

Edit:
yank had already answered.

Sandro
Kudos0

Re: Norton Security...observations

yank:

FWIW, please check for Silent Mode as I have found the Monthly Report is not accessible if:

The Norton product has expired
Silent Mode is on

Not sure what this means:  The monthly report will be launched automatically for every second launch of the main UI after system startup (This may impact what you are seeing with scans).  The report will also be launched automatically between 30 days of the previous launch. However, you can manually launch the Security Report splash screen through:
• The 30-Day Report link on the main UI, next to Settings
• The 30-Day Report link under Administrative Settings
However, these links will be hidden when there is no report available for the period.

Also info here as you know, but others may not have seen:

   https://support.norton.com/sp/en/us/norton-security-with-backup/22.0.0.94/solutions/v23920750_N360_N360RET_2015_en_us

Yank,

I just checked, silent mode is OFF and I have about 750 days of active subscription.

On both my W7 x64 systems, it never showed up BUT I have all the NS cleanup functions, there are many, disabled. (IE cleanup, Temp cleanup, insight optimizer off, idle optimizer off etc).

Same config on my XP system, it showed up after the first idle quick scan and idle NS background tasks had run, it was visible for about a month, keep in mind that during that period, I was using my XP system daily, and when I have not used it for 4 days, I found yesterday, that it had vanished too!!... very odd.

Merry Christmas, 

Kudos0

Re: Norton Security...observations

Thank you all for your replies, Krusty's suggestion solved the defragmenter issue, as for the 30-day report the missing component was to download and analyse by NS whatever .exe so it's a critical component for the report to appear (Download analysed), quick scans too but there must be at least 2 separate components.

One thing I do not know is if, for a month, I do not download something if the report stays there or if it vanishes, it has done so on my XP system, until at least one file download is analysed again by NS.

Regards,

Kudos0

Re: Norton Security...observations

Hello

Your Win 7 has at the minimum windows updates to download. XP you are out of luck as far as windows updates go. I have the reports turned off, but I did click on it to download once. I forget what they even look like. Perhaps though, you could try turning off the monthly reports and then put it back on and then restart your computer.

Success always occurs in private and failure in full view. Windows 10 Pro 64 bit Norton Core Security Plus 22.17.3.50 Core Firmware 282 I E 11 Chrome latest version.

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