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Kudos0

Norton smart firewall interfereing with printer

I installed windows 10 on my computer and now cannot print with my printer. After troubleshooting with Kodak they had me turn off firewall and printer works fine. When the firewall turns back on I can't use the printer.  How can I get the printer through the firewall?

Replies

Kudos1 Stats

Re: Norton smart firewall interfereing with printer

Is this a network printer?

I had issues with an HP printer when I upgraded from Win 7 to 10.

I removed the printer from Windows devices. Restarted the computer (not shut down and restart). Then reinstall the printer software from the manufacturer. All has work well since then.

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Norton smart firewall interfereing with printer

Thanks.  I have a Kodak esp 7 printer and tried reinstalling with the fire wall off and restarted the firewall and it worked.  After turning computer off for the night I was right back to square one. I tried to configure the Norton firewall for trusted devices but the configure button won't respond. I will try to do a manufacturer install one more time and get back to you.

Kudos0

Re: Norton smart firewall interfereing with printer

Do not turn off the firewall while you install the printer software. The firewall will see the components being installed and allow what is necessary.

Have you downloaded the latest driver that supports Win 10? See   http://support.en.kodak.com/app/answers/detail/a_id/17138/selected/true

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Norton smart firewall interfereing with printer

I downloaded the software and tried to reinstall and received the message  printer is up to date.  Deleted the printer and uninstalled software, Reinstalled software and connected printer with firewall on. It didn't work. Turned off firewall and it printed. So I tried removing and uninstalling again and then reinstalled all with firewall off.  Restarted the firewall and still no print. I don't know where the problem lies whether it is windows 10, Norton Security Suite or Kodak's new software.

Kudos0

Re: Norton smart firewall interfereing with printer

Are you installing the full software suite that comes with the printer? Sometimes just the driver is not enough.

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Norton smart firewall interfereing with printer

Yes, I'm installing the entire package.  Ive gone through the entire sequence of trouble shooting the problem from the Kodak web site and nothing worked, When I got to the end of the sequence I got this message from Kodak.

The problem appears to be something you cannot fix yourself.
1.Turn on your firewall software.

2.Telephone us with the following reference ID: PNR01

They emailed me the phone number this morning but I haven't had a chance to call them yet as I think it will take an extended amount of time to go through it and I won't have a long enough uninterrupted time until later this evening, maybe even until tomorrow.

I'll let you know after I talk to them.

Accepted Solution
Kudos2 Stats

Re: Norton smart firewall interfereing with printer

One more thing to try before calling Kodak.

You can try resetting the firewall. From the main Norton screen, click on Settings - Firewall - General Settings. Click on Reset beside Firewall Reset. Then try accessing your printer again.

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Norton smart firewall interfereing with printer

Thanks again. That seems to have fixed it for now. I hope it holds up for the

Kudos0

Re: Norton smart firewall interfereing with printer

Please keep an eye on it for a few days and let us know.

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Norton smart firewall interfereing with printer

It has been about a week and everything is still working.

Kudos0

Re: Norton smart firewall interfereing with printer

Thanks for the update.

We are here if you need us again.

Things happen. Export/Backup your Norton Password Manager data.

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