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Kudos0

Norton Studio (Windows 10) - Last Scan and Last Sync Dates seem to be incorrect

I've just installed Norton Studio on my Windows 10 laptop to monitor all of the devices that I've installed Norton Security on. 

In Norton Studio, the dates reported for "Last Scan" and "Last Sync" for all of my Windows devices seems to be old and incorrect.  All of these devices run scheduled scans regularly, but Norton Studio still reports that their last scans happened 4-5 months ago, with last sync being 2-5 months ago.

Is this normal behavior for Norton Studio, or should I be concerned that my devices aren't checking in properly? 

Labels: Windows 10

Replies

Kudos0

Re: Norton Studio (Windows 10) - Last Scan and Last Sync Dates seem to be incorrect

Are all your devices connected to the internet every day?

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Norton Studio (Windows 10) - Last Scan and Last Sync Dates seem to be incorrect

I don't think that they necessarily connect to the internet every day, but I can confidently say that all of the devices do connect to the internet most days.

The Norton Studio screenshot below was taken moments ago on a device that has Norton Security installed.  Interestingly, when clicking the UPDATE link within Norton Studio, Norton Security does respond and update accordingly.  Similarly, when clicking on SCAN within Norton Studio, Norton Security executes the requested scan.  The dates shown in Norton Studio, however, do not update.  

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