• All Community
    • All Community
    • Forums
    • Ideas
    • Blogs
Advanced

Not what you are looking for? Ask the experts!

Kudos0

Norton Support Scam

Today I purchased Norton Security Deluxe at Office Depot and called support when I could not download the product.  I input the product code but it would not proceed.  Spoke to a gentleman in India I assume and could not get anywhere.  He was difficult to understand and but said he would have a Windows10 expert call me.  Got a call that said it was from Virginia but I doubt it.  That person got remote control of my computer and did a scan that super fast and ended with "Firewal outdated" Yes Firewall was misspelled.  Then he took the computer to a site that was selling Windows support and Windows Firewalls.  $149 and $99 and he would help me make the purchase.  At that point, I ended the call and rebooted the computer.   I was able to download the Norton program and check on the Windows firewall.

Did the support person give my phone number to a scam artist?  I am pretty sure that is what happened.  I can believe Norton would operate like that.

Funny I purchase a program to protect me and someone tries to steal my credit card number or at the least sell me something I don't need. 

I hope this gets back to the powers that be at Norton.

Rich

PS I hope I am not just confused??

Replies

Kudos1 Stats

Re: Norton Support Scam

Where did you get the original phone number you called? If you got it from an internet search, the first few results are usually ads for companies that may provide support for Norton products, but they are in no way affiliated with Norton. They are usually trying to sell other services or products.

Norton is fully aware of these companies, but they are not really doing anything illegal. Maybe immoral.

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Norton Support Scam

Doesn't sound like an official Norton phone call. What was the phone number you called? Where were you trying to download Norton from? Norton.com?

Kudos0

Re: Norton Support Scam

I ended up on " hXXp:// (space here) nortonsetupp.com/ (SPACE) an-error-occured-n0740e/ /" and called the 800 number on that page.  The real download site is Norton.com/setup.  How I got to this other site is a mystery, I am sure it was my fault.  Live and learn, I hope.

R

Kudos0

Re: Norton Support Scam

@Rich:

1. I Googled and found something MISLEADING. I am going to take the below centurylink dot com as an example:

To use your Norton Antivirus subscription, you must first download the CenturyLink Installer. 

Never do that again!

Furthermore, for those who are still having trouble downloading Norton program, please read this OFFICIAL troubleshooting page. Meantime, you can also save this offline setup (Norton Security for Windows)@ norton.com/latestns on a non-system disk.

For more info, you may Chat with OFFICIAL Norton Support here.

2. None can sell Windows Firewall - yet we can easily disable that component on a Windows based computer.

Windows Firewall is a software component of Microsoft Windows that provides firewalling and packet filtering functions. 

3. Somehow, you saved your money by ending the phone call. For security reasons, you had better update your Norton program and scan your system fully later. BTW, you need to disable Fast Startup if you're using a Windows 10/8.1/8 system.

Make the best of Norton Virus Protection Promise if you can deal with any other threats in your system.

Please post back if this or any other comment solves your problem. THX...

PUP Hunter PRO: Just TRYING to save the world (U) from cyber threats, A single blog post, at a time, and ONCE & FOR ALL. (A fan of Nadia_Kovacs)
Kudos0

Re: Norton Support Scam

@Rich: please disable that MISLEADING link in your comment above. Edit your reply this way: hXXp:// (space here) nortonsetupp.com/ (SPACE) an-error-occured-n0740e/ " 

THX

PUP Hunter PRO: Just TRYING to save the world (U) from cyber threats, A single blog post, at a time, and ONCE & FOR ALL. (A fan of Nadia_Kovacs)
Kudos0

Re: Norton Support Scam

That is NOT Norton support. You got scammed. Let me guess you also user a browser without an adblocker.
Kudos1 Stats

Re: Norton Support Scam

"please disable that MISLEADING link in your comment above. "

Done!

Kudos0

Re: Norton Support Scam

@Rich: have you entered your Norton product key on that site?

If so, I highly recommend that you contact OFFICIAL Norton Support RIGHT NOW. Then the official agent would help change your activation key later if needed.

Because the key can be used to activate up to 5 devices! More, I too suggest that you change your Norton account password by using Norton Password Generator here.

PS:

the site can RECORD -> SHARE/SELL the key you entered w/ ease!

PUP Hunter PRO: Just TRYING to save the world (U) from cyber threats, A single blog post, at a time, and ONCE & FOR ALL. (A fan of Nadia_Kovacs)
Kudos0

Re: Norton Support Scam

ibrich, this is the OFFICIAL Norton Support. Never use any other web page link you may come across.

http://norton.com/chat

Windows 10 Home X 64
Kudos0

Re: Norton Support Scam

Funny..........I just Googled 'Cannot download Norton" and my first Google choice was an official Norton link. I am curious as to exactly what he Googled and what he found. Which browser also. I used Google Chrome but I also have uBlock Origin adblocker extension. 

https://support.norton.com/sp/en/us/home/current/solutions/kb20090505145...

The official Norton Contact number as described in the link F 4 E posted is  1-855-815-2726.

This thread is closed from further comment. Please visit the forum to start a new thread.