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Kudos0

Norton Tool Bar

I recently upgraded to a new version of N-360 and noticed that my toolbar was missing. I also looked through the various posts regarting this issue with other users that have recently upgraded and also have the new IE 9, ver 9.0.6, IE 9.0.8112.16421 with Vista Home. Something peculiar is occuring because the tool bar does not show up in my browser however, if I access the Norton Help website or even the forum webpage, the toolbar is there! When I right click I get more selections that if I right-click on the main browser window.  What am I missing?

Any help is appreciated!

Mike

Replies

Kudos0

Re: Norton Tool Bar

I recently upgraded to a new version of N-360 and noticed that my toolbar was missing. I also looked through the various posts regarting this issue with other users that have recently upgraded and also have the new IE 9, ver 9.0.6, IE 9.0.8112.16421 with Vista Home. Something peculiar is occuring because the tool bar does not show up in my browser however, if I access the Norton Help website or even the forum webpage, the toolbar is there! When I right click I get more selections that if I right-click on the main browser window.  What am I missing?

Any help is appreciated!

Mike

Kudos0

Re: Norton Tool Bar

Hi Oldchevyluver,

Welcome to Norton Community,

In Windows Vista, We have 32 bit and 64 bit versions of IE, but we support only 32bit IE browser , Please make sure you are running 32 bit version of IE . It is here: C:\Program Files (x86)\Internet Explorer\iexplore.exe

After launching  32 bit IE, if you still see the issue,

Can you try following options

1.Please make sure Norton toolbar addons are enabled or not : In IE, Tools->Manage Addons-> Check Norton Toolbar,Norton Identity protection,Norton Vulnerability Protection 

2. IE > Tools > Internet Options > Advanced Tab > under Browsing > place a check mark in Enable third-party Browser Extensions. Restart IE and check the behavior again,

Let us know how it goes?

Thanks,

Senthil

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