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Kudos0

Norton Tool Bar and Identity Safe not working

This has been going on so long that I do not know when it started. My Norton Toolbar is forever missing or showing Identity Safe as closed. When I go onto the Norton Security menu the program shows it is still open and active, which it is not. it seems to get it working again i have to restart my computer and go through the the set up once again before I can get the identity safe to reopen and work properly. Then before I am finished with my seaches it goes off once again and i have to start all over, especially when I want a particular site to be extra protected. I am on the verge of cancelling my long time account and try to find another. Please help!!!!!

Replies

Kudos0

Re: Norton Tool Bar and Identity Safe not working

What browser are you using?

The newer ID Safe extensions close the vaults as a security feature. There have been many suggestions to change this login time out.

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Norton Tool Bar and Identity Safe not working

I am using the Chrome browser, if this a security feature I guess I have to put up with it. 

Although it is a pain having to restart my computer all the time.

Kudos0

Re: Norton Tool Bar and Identity Safe not working

Check your Chrome extensions. You may see two different entries for the Norton ID Safe, plus one for the Norton Toolbar. The older 1.0.5 version works from the Norton Toolbar where you see Vault is Closed, or Vault is Open. The newer 3.0.0.298 is the latest version that is part of Norton's push to create a single extension for all browsers. If you were happy with the way ID safe has been working, disable the 3.0 version.

You should not have to restart your computer to get the Norton Toolbar and ID Safe back. Look at the right side of the Address bar in Chrome. There is a little black Norton icon. If your Norton Toolbar is not visible, click on that icon and the Toolbar should re appear.

Things happen. Export/Backup your Norton Password Manager data.

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