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Kudos0

norton toolbar extension for chrome with comcast norton version not workking right

So the tool bar is not working right i have it installed Norton still says its not install inside Norton and the extension is slowing Facebook down half the time it will not work on that site i disable Norton toolbar and Facebook page loads fine, i'm not sure why this is happening i have latest google chrome version 58.0.3029.96 (64-bit) can someone help me fix this issue as with the happening to disable a extension all the time to use a werb page is about ridiculous and like i said its not working right something is wrong with it. 

Labels: Add-On

Replies

Kudos0

Re: norton toolbar extension for chrome with comcast norton version not workking right

The issue with Facebook is well know in other forum boards. Here is the biggest thread on it.  https://community.norton.com/en/forums/smart-firewall-interferes-faceboo...

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: norton toolbar extension for chrome with comcast norton version not workking right

Hello Peter

This one is a little different. He's not blaming the Firewall like the others. This one is blaming Chrome Toolbar.

Thanks.

Success always occurs in private and failure in full view. Windows 7 Pro 64 bit Norton Core Security Plus 22.17.2.47 Core Firmware 282 I E 11 Chrome latest version.
Kudos0

Re: norton toolbar extension for chrome with comcast norton version not workking right

 the extension is slowing Facebook down half the time it will not work on that site i disable Norton toolbar and Facebook page loads fine, 

There may be a Chrome question here, but they are still having the Facebook issue.

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: norton toolbar extension for chrome with comcast norton version not workking right

Hello Peter

Yes same issue with a little different twist.

Thanks.

Success always occurs in private and failure in full view. Windows 7 Pro 64 bit Norton Core Security Plus 22.17.2.47 Core Firmware 282 I E 11 Chrome latest version.
Kudos0

Re: norton toolbar extension for chrome with comcast norton version not workking right

tried the work around in that thread did not work for me here, at all facebook still not usable at all, :( forcing me to now use my phone or Opera browser which does not have the extension for norton. 

Kudos0

Re: norton toolbar extension for chrome with comcast norton version not workking right

ok i redid the work around it works now posting up a zip file with the setting can you all make sure i did it right?? new to rule making, i followed the pics to the letter here is hoping i did a ok. 

File Attachment: 
Kudos0

Re: norton toolbar extension for chrome with comcast norton version not workking right

The only thing I cannot see from your images is whether you moved the new rules to be above the default IPV4 and IPV6 rules.

BTW

Instructions to post screenshots can be found here
https://community.norton.com/forums/how-post-image-forums-0

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: norton toolbar extension for chrome with comcast norton version not workking right

so i think i matched the other pics posted in the other forum pretty good there were a few things in them pics i did not have in my rules, but i matched the location to location in the pics,  i had to put them in a zip file the pics are to big if i need to move anymore let me know.

File Attachment: 
Kudos0

Re: norton toolbar extension for chrome with comcast norton version not workking right

What you have done looks like what was suggested.

Pic size makes no difference when using the instructions in the link I gave. Many people helping here will not want to download a zip file for safety reasons.

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: norton toolbar extension for chrome with comcast norton version not workking right

i tired what you said but it complained on size sorry about that, all my files are clean i virus scan everything before i send, i keep a clean ship here. thanks much and god bless so far its working a ok now i hope it continues. 

Kudos0

Re: norton toolbar extension for chrome with comcast norton version not workking right

Still having a issue with the toolbar saying its not Configured, i have uninstalled it several times and reinstalled per the norton interface and it still is not configured not sure why it says this, its like its not hooking into norton at all. 

Kudos0

Re: norton toolbar extension for chrome with comcast norton version not workking right

What is your default browser? Try setting it to Chrome, restart the computer, and see if the message goes away. It it does, you can reset the default browser to your preference and test again.

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: norton toolbar extension for chrome with comcast norton version not workking right

my default browser has always been chrome this is a recent issue and not sure why it has been doing this ever since they updated it a while back, i have reinstalled it multiple times. 

Kudos0

Re: norton toolbar extension for chrome with comcast norton version not workking right

Then try setting your default to another browser, restart the computer, then reset the browser to Chrome and test.

Sometimes settings get muddled and toggling things can fix the issue.

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: norton toolbar extension for chrome with comcast norton version not workking right

I am running Chrome version 58.0.3029.110 (64 Bit) on a WIN 7 system running  Comcast Norton Security Suite version 22.9.3.13.

Just saw this thread as I have been on vacation for the past week - and tested it using my system which I have never created a firewall rule to be able to access Facebook, nor do I change settings from default in NSS.  I do have IE set as the Default on this system as I have found NSS and Comcast related sites function  more smoothly using IE.  so using Chrome as an additional (non default) browser.

I have no problem getting to Facebook using Chrome in this manner.  Not sure it will help you any, but I know Chrome and Norton has updated since your initial post.

I am also curious what your Norton says about Chrome on the Identity Safe Settings > Settings > General Tab - is it also reporting an error there as shown below?

BTW, do not forget Comcast NSS uses only a Local Vault.

Kudos0

Re: norton toolbar extension for chrome with comcast norton version not workking right

I just did that no change still has the same configure by it. 

Kudos0

Re: norton toolbar extension for chrome with comcast norton version not workking right

Hi yank sorry been really busy getting ready for my daughters graduation here but inside the area you speak off, it just reports that its not installed when they are, i have tried putting my browser default asd opera, and then back again to google but nothing works, they are installed, and report as installed on the page norton sends me to, to get them. Also would like to note sometimes the vault does not work now and the toolbar half the time does not open or display inside chrome, it's getting worse rather than better. 

Kudos0

Re: norton toolbar extension for chrome with comcast norton version not workking right

@AnthonyB - sorry to hear you are having these issues -- to me, they don't map to any well-known problem.

Can you share a view of the installed Norton Chrome extensions names/versions/ID's by viewing "chrome://extensions" in Chrome and checking the Developer Mode checkbox?

Do you use Chrome in a particular way like signing in with a Chrome user profile?

Regards,

Matt

Kudos0

Re: norton toolbar extension for chrome with comcast norton version not workking right

yes i sure can hear is the pic you asked for, also yes i have chrome tied to my gmail so its signed in with that. but otherwise thats pretty much it. 

Kudos0

Re: norton toolbar extension for chrome with comcast norton version not workking right

@AnthonyB.

Thank you - if you have some time to set aside at some point, I would appreciate if you could collect some log files for me.  I will send you a PM with instructions (look for the "Inbox" link on your Norton Community controls at the top of the page).

If you are interested in trying options that may lead to resolution, could you try uninstalling Chrome and reinstalling it?

Thanks,

Matt Powers
Symantec Corp.

Kudos0

Re: norton toolbar extension for chrome with comcast norton version not workking right

sure i can collect some logs for you no problem send me instructions, also that was the first thing i tried was reinstalling chrome made no difference. 

Kudos0

Re: norton toolbar extension for chrome with comcast norton version not workking right

I have a issue here i ran this and i can't find a Symlogs folder on my drive anywhere i did however find a symantec folder this created in documents with a zip folder with a random name that it created?, would that be what you are looking for? i could rename the zip folder it created to my forum name and upload that other then that, its all i have found that this tool created, also is this a stand alone program am i free to delete it now?. 

Kudos0

Re: norton toolbar extension for chrome with comcast norton version not workking right

Yes, please upload that ZIP folder and I'll see if it has what I expect and let you know.

Yes, this is a one-time, temporary app you can delete and re-download if you ever need to use it in future.

Matt

Kudos0

Re: norton toolbar extension for chrome with comcast norton version not workking right

ok i will do that, also i getting this error on the page you sent me to upload where do i go ?? pic wont show but here is what i see on the page. 

    
ET Symantec Home
The page you are attempting to access is unavailable.
My Projects

Name
Norton Security 22.8 for Windows
Adjust Your Personal Account Settings
Log Out Now

Kudos0

Re: norton toolbar extension for chrome with comcast norton version not workking right

OK i have uploaded it i found a upload link on that page it was hidden inside a another link, please let me know if you get the file i uploaded, if not then i will have to send another way to you. 

Kudos0

Re: norton toolbar extension for chrome with comcast norton version not workking right

I think I have it - will be reviewing and PM you some correspondence next week

Kudos0

Re: norton toolbar extension for chrome with comcast norton version not workking right

ok awesome thanks much. 

Kudos0

Re: norton toolbar extension for chrome with comcast norton version not workking right

norton did a update this morning but did not fix that issue , just updating this let me know what you find out thanks much. 

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