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Norton Toolbar extension will not be compatible with Firefox 41 ETA fix late October

Norton Community] New post in Blog: Product Update Announcements

Temporarily, the current Norton Toolbar extension will not be compatible with Firefox 41 until we release a fix.

21-Sep-2015 | 5:44PM: athena created Firefox 41 and Norton Toolbar compatibility

Hi everyone,

I wanted to make you aware of a development that may impact your ability to use the Norton Toolbar extension for Firefox. Tomorrow’s planned update of Firefox by Mozilla (version 41) will include significant changes that will impact how certain extensions are able to work with Firefox. Unfortunately, the Norton Toolbar extension will temporarily be incompatible with Firefox 41.

We have a project underway to redesign the Norton Toolbar extension for Firefox. It's a big project that requires significant time and resources, and we had to make some tough short-term decisions.

  • Temporarily, the current Norton Toolbar extension will not be compatible with Firefox 41 until we release a fix. 
  • The fix will be available for the latest Norton v22.5 product version and not for older product versions.  
  • We estimate to have a new toolbar available around the end of October 2015 focusing on web protection features like Norton Safe Web. We expect to restore the remaining toolbar functionality at a later release. 

In the meantime, here are a few options to stay protected when you surf the web:

  • Consider using another browser. Norton extensions are available for Google Chrome or Microsoft Internet Explorer.
  • Consider delaying the use of Firefox 41.  If you have already updated to Firefox 41, consider downgrading to Firefox 40.  If you are using Firefox 40 or earlier - delay updating Firefox to version 41. More information on this is coming shortly.
  • Consider using Norton Connect Safe (see specific configuration instructions here). Norton ConnectSafe can only block unsafe sites and will not provide other functionality available on the Norton Toolbar, like Identity Safe and Safe Search. 

For Identity Safe users on Firefox, you can:

  • Use the Identity Safe screen from within your Norton product.  From this screen you can view your logins and copy/paste your usernames and passwords.  You can also access your address and wallet items.
  • If you use an online Identity Safe vault, access it in Firefox from https://identitysafe.norton.com

We apologize for the inconvenience in the short term. In the long term, we are certain this is the right approach to offer a most robust solution with the top level security Norton products always provide.

Some of you may wonder why Norton cannot provide zero-day support as it used to. Up to this point, Norton has used a Mozilla technology called ‘binary XPCOM’, to establish secure communication between the Norton product and Norton’s extension for Firefox. We chose this originally because it was the best way to provide the most secure communication and at the same time offer the best user experience for customers. Since this Mozilla technology will not be available anymore, we have to make significant changes to our design and implementation to provide the current functionality with equal level of security. It is a big effort since there are many components of our extension that need to be re-written. More updates to come closer to the fix.

Replies

Kudos0

Re: Norton Toolbar extension will not be compatible with Firefox 41 ETA fix late October

Hello ALF60

Are you trying to ask something?

Thanks.

Success always occurs in private and failure in full view. Windows 7 Pro 64 bit Norton Core Security Plus 22.17.2.47 Core Firmware 282 I E 11 Chrome latest version.
Kudos2 Stats

Re: Norton Toolbar extension will not be compatible with Firefox 41 ETA fix late October

Hi, flo. This is a post by Norton staffer athena, re the incompatibility wiith Firefox 41.

ALF was just highlighting it for those who may have missed the announcement.

https://community.norton.com/en/blogs/product-update-announcements/firef...

Windows 10 Home X 64 Norton Security Premium Current
Kudos3 Stats

Re: Norton Toolbar extension will not be compatible with Firefox 41 ETA fix late October

FWIW...

The current NTB (for FF-40.x and prior) is the only NTB (that I have) that is still working correctly to fill logins at many/most websites (that I use), so I'm not about to update to FF-41 and give up the last functional/working IDSafe/NTB that Norton still has to offer (me) - Caveat Emptor: Functional, but only so long as you have also managed to retain a local vault, throughout the constant barrage of deliberate pitfalls that would trick / force it to be otherwise - aka, online...

Seems like the excuses and apologies list for (Browser Compatibility; Outlook Compatibility; Functional AntiSpam; Network Map Removal; Requires Admin Privileges To Be Fully Functional; etc., etc., etc.,) just goes on and on, growing longer and longer every day that goes by ...

Kudos0

Re: Norton Toolbar extension will not be compatible with Firefox 41 ETA fix late October

Here is the part that concerns me.

We estimate to have a new toolbar available around the end of October 2015 focusing on web protection features like Norton Safe Web. We expect to restore the remaining toolbar functionality at a later release.

So looks like ID Safe will be a while. Guess I will be dumping FF and using IE.

Jim

Kudos0

Re: Norton Toolbar extension will not be compatible with Firefox 41 ETA fix late October

Hello F4E

I knew it was althena's Blog. What thru me though was the email address above it.

John, maybe it's better to get back functionality part by part to make sure the other parts will hopefully work better and more efficiently when the other parts come back online. Some say they it's impossible to give up FF for a while and use one of the other browsers temporarily until the toolbar will work with FF again.

I know also that there are some issues while using IE or Chrome.

Thanks.

Success always occurs in private and failure in full view. Windows 7 Pro 64 bit Norton Core Security Plus 22.17.2.47 Core Firmware 282 I E 11 Chrome latest version.
Kudos1 Stats

Re: Norton Toolbar extension will not be compatible with Firefox 41 ETA fix late October

floplot:

John, maybe it's better to get back functionality part by part to make sure the other parts will hopefully work better and more efficiently when the other parts come back online. Some say they it's impossible to give up FF for a while and use one of the other browsers temporarily until the toolbar will work with FF again.

I know also that there are some issues while using IE or Chrome.

Thanks.

Hi Flo - For me, all three browsers are perfectly fine, if left unto themselves (aka, unadulterated) -

However, this pureness of function, form, and usability decays when the NTB/IDSafe components are introduced into the equation of any of the three. The one remaining browser that was still usable with the current NTB/IDSafe elements installed/enabled was FF - The other two browser brands have definite objectionable issues (of varying degree) when the Norton extensions are injected into them. But if I were to upgrade FF I would loose that one remaining functional browser (NTB/IDSafe-wise) as well, and that I'm not ready to do. In fact, if it proves out that I'm ultimately forced into making that decision, then I think at that time, the more appropriate choice, would be to give up Norton.

Kudos0

Re: Norton Toolbar extension will not be compatible with Firefox 41 ETA fix late October

...but there is STILL a bug where IE11 will not work with multiple logins like GMAIL.

If it ain't broke, fix it 'til it is!
Kudos0

Re: Norton Toolbar extension will not be compatible with Firefox 41 ETA fix late October

The wording is not clear as far as the NIS previous release supporting Firefox 41 - Will the new routine being developed, update NIS 2014 (NIS21)? Or are we out of luck unless we blow our licenses and buy NS 2015 (NS22)? Norton policy that I bought under for NIS 2014 said that it would be supported 36 months, I believe it was. So will it be supported?
Kudos0

Re: Norton Toolbar extension will not be compatible with Firefox 41 ETA fix late October

It mentioned v22.5 and that should be NS 22.5 and NIS 22.5.

Jim

Kudos1 Stats

Re: Norton Toolbar extension will not be compatible with Firefox 41 ETA fix late October

This is bound to cause disappointment (even sourness) in many users, coming at a time when other older issues remain unresolved and without visible concerns from the part of Norton's about the status of any possible efforts towards a solution. But I must also say, to be fair, that this time we had a timely and detailed explanation from Norton's about the causes of the issue, the decisions taken and a rough schedule of solutions. This is progress. And that's something!...

I am leaning towards keeping my FF-40, as far as it remains usable and stable. Would it be too much to ask Norton for a prompt announcement if or when something comes to their knowledge on possible risks (or issues) about keeping FF-40 as a reliable browser during this transitory period?

Thanks.

Kudos1 Stats

Re: Norton Toolbar extension will not be compatible with Firefox 41 ETA fix late October

As I like to play devil's advocate, let me "place tongue in cheek" and just ask the FF users who can not live without FF, how did the Chrome users who could not live without Chrome (prior to it being supported by Norton), exist without it?  Same difference?

I also could ask the same question about the Gmail users?  I know there are other email clients. 

As a matter of fact there are other password managers, antivirus suites etc - so it seems whichever has the least negative impact on  how I use my systems is the one to go with.

Now, since this post was made totally "tongue in cheek" or are there some valid points made?

FWIW: 

Would you believe I am using IE11 - avoiding all the hassles with FF (Mozilla making changes every 6 weeks or so and the last "we got to bless your add-ons" fiasco), I missed the BSOD's caused by Norton with FF on the way to getting here, and of course I avoid the Chrome situations - not even installed on my systems.  Yes, if I used Gmail I may have situations with multiple log-ins,  but I don't use Gmail - so I avoid that hassle as well.

I do not say I am situation free all the time, but it seems like I have fewer situations than some others, and of course someone will say IE is not as secure as other browsers, but the others  don't appear to work from time to time?

Enough said!

Kudos0

Re: Norton Toolbar extension will not be compatible with Firefox 41 ETA fix late October

LinYu2:
Would it be too much to ask Norton for a prompt announcement if or when something comes to their knowledge on possible risks (or issues) about keeping FF-40 as a reliable browser during this transitory period?

Hi LinYu2:

Mozilla has updated their Security Advisories for Firefox and documented 19 known vulnerabilities (4 highly critical) in FF v40.0.3 that will be patched in today's FF v41 release.  There's a similar debate going on in phat monkey's thread Norton 360 Toolbar is Crashing Firefox on Close regarding the risks/rewards of delaying the upgrade to FF v41.
-------------
32-bit Vista Home Premium SP2 * Firefox 40.0.3 * NIS 2014 v. 21.7.0.11 * NTB v2014.7.12.35

Kudos0

Re: Norton Toolbar extension will not be compatible with Firefox 41 ETA fix late October

yank:

As I like to play devil's advocate, let me "place tongue in cheek" and just ask the FF users who can not live without FF, how did the Chrome users who could not live without Chrome (prior to it being supported by Norton), exist without it?  Same difference?

I also could ask the same question about the Gmail users?  I know there are other email clients. 

As a matter of fact there are other password managers, antivirus suites etc - so it seems whichever has the least negative impact on  how I use my systems is the one to go with.

Now, since this post was made totally "tongue in cheek" or are there some valid points made?

FWIW: 

Would you believe I am using IE11 - avoiding all the hassles with FF (Mozilla making changes every 6 weeks or so and the last "we got to bless your add-ons" fiasco), I missed the BSOD's caused by Norton with FF on the way to getting here, and of course I avoid the Chrome situations - not even installed on my systems.  Yes, if I used Gmail I may have situations with multiple log-ins,  but I don't use Gmail - so I avoid that hassle as well.

I do not say I am situation free all the time, but it seems like I have fewer situations than some others, and of course someone will say IE is not as secure as other browsers, but the others  don't appear to work from time to time?

Enough said!

Yeah, and if I don't turn my computer on I don't get any problems with it either.

A little bit of knowledge is... well a little bit of knowledge.
Kudos0

Re: Norton Toolbar extension will not be compatible with Firefox 41 ETA fix late October

So what will happen if you remain on FF 40.0.3 and Norton updates the Toolbar in October (which won't have all functions). Will it work with FF 40.0.3 and what functions will be missing? I have no use for it if IDSafe doesn't work.

Jim

Kudos0

Re: Norton Toolbar extension will not be compatible with Firefox 41 ETA fix late October

by the time they come out with a fix FF 42 will be released and them they will have to jump through hoops to get a fix for that to

Kudos0

Re: Norton Toolbar extension will not be compatible with Firefox 41 ETA fix late October

I fortunately do not have the FF 40 Norton toolbar bug so am currently planning to stay with Firefox 40.0.3 until the 41 toolbar compatibility issue is resolved.  Are there likely to be any security problems in ding this?

Kudos0

Re: Norton Toolbar extension will not be compatible with Firefox 41 ETA fix late October

Hello dforrest

Check out what is in FF 41 that is new and check out if there are any security fixes in FF 41? I don't use FF.

Thanks.

Success always occurs in private and failure in full view. Windows 7 Pro 64 bit Norton Core Security Plus 22.17.2.47 Core Firmware 282 I E 11 Chrome latest version.
Kudos1 Stats

Re: Norton Toolbar extension will not be compatible with Firefox 41 ETA fix late October

LinYu2 said:
Would it be too much to ask Norton for a prompt announcement if or when something comes to their knowledge on possible risks (or issues) about keeping FF-40 as a reliable browser during this transitory period?

Imacri said:

Hi LinYu2:

Mozilla has updated their Security Advisories for Firefox (link is external) and documented 19 known vulnerabilities (4 highly critical) in FF v40.0.3 that will be patched in today's FF v41 release.  There's a similar debate going on in phat monkey's thread Norton 360 Toolbar is Crashing Firefox on Close regarding the risks/rewards of delaying the upgrade to FF v41.

Hi Imacri:

OK, I know that you know that I know next to nothing in computer science...   And this is one more reason why I asked the kind of rhetorical question I asked. Actually, I thought it should not be regarded as  too much to ask for. If nothing else, for the fact that Norton includes, high in their list of suggestions for weathering the crisis, the option to "Consider delaying the use of Firefox 41.  If you have already updated to Firefox 41, consider downgrading to Firefox 40.  If you are using Firefox 40 or earlier - delay updating Firefox to version 41. More information on this is coming shortly."

Shortly!...

This sounds very clear to me. So, as always, I do appreciate your kind information even if I have trouble gauging the full practical consequences that may be included in each of those remarks you pointed out. And this is exactly why I, myself, and probably a number of other users who may decide to follow Norton's guidance, would certainly profit vastly from a timely followup by Norton on their own promises... Shortly!...

I'm sure you'll agree.

Cheers.

Kudos0

Re: Norton Toolbar extension will not be compatible with Firefox 41 ETA fix late October

thats why i set my settings to manual upgrade instead of automatic update.

Kudos0

Re: Norton Toolbar extension will not be compatible with Firefox 41 ETA fix late October

I received a strange email message from Google dated today (see link below). Being aware of the possible issues that may result from not having updated my FF browser to the most recent version, I wonder if this may have anything to do with it. 

Has anyone received any similar message from Google recently? Should I be concerned? Is there any likelihood of this (failed) attempt being actually related to my browser? I never received this kind of message from Google, but I have noticed, since long ago, some periodic failed attempts at signing in to my Microsoft Account. 

All help and/or comments will be much appreciated.

Thanks.

Kudos1 Stats

Re: Norton Toolbar extension will not be compatible with Firefox 41 ETA fix late October

Hello LinYu2

I would ask Google about this notice since it appears to come from them. Did you use a cellphone to attempt to sign in since it mentions app.

Thanks.

Success always occurs in private and failure in full view. Windows 7 Pro 64 bit Norton Core Security Plus 22.17.2.47 Core Firmware 282 I E 11 Chrome latest version.
Kudos0

Re: Norton Toolbar extension will not be compatible with Firefox 41 ETA fix late October

yank:

Would you believe I am using IE11 - avoiding all the hassles with FF (Mozilla making changes every 6 weeks or so and the last "we got to bless your add-ons" fiasco)

I agree. I've always use IE11. I don't like any of the other browsers because of the changes they keep making. I do have FF 39.0 for backup incase something happens to IE. I'll probably upgrade FF when it gets into the top 40's version and that will probably be in a few months the way it's going.

"Top Safe Web Reviewer with over 23,000 Reviews."
Kudos0

Re: Norton Toolbar extension will not be compatible with Firefox 41 ETA fix late October

Hello floplot,

Many thanks for your prompt response. I did not try to contact Google yet. I never had any personal/direct contact with them and I have no idea how easy is it to contact them or how efficient their CS may be. Instinctively, I dread the idea of having to make a contact with any gigantic corporation. I was caught all too many times in a kind of "deaves' conversations" when I tried... But I will definitely do it if it becomes really necessary.

For now, though, I don't notice any strange occurrence besides this Google's email notification. I could sign in to my account with no issues and I also decided it was a good time to change my PW, which I did... But I will certainly keep much closer attention to anything even if only slightly suspicious about my Google account.

I just wondered whether this might have anything to do with my outdated FF 40.0.3. I hope not.

And no, I don't use my cellphones to access the web. I'm probably one of those last few living samples of an old tribe in the process of quick extinction...

Thanks again for caring.

 
 

Kudos1 Stats

Re: Norton Toolbar extension will not be compatible with Firefox 41 ETA fix late October

LinYu2:

I received a strange email message from Google dated today (see link below). Being aware of the possible issues that may result from not having updated my FF browser to the most recent version, I wonder if this may have anything to do with it...Has anyone received any similar message from Google recently?

Hi LinYu2:

From the Google help article ‘Suspicious sign in prevented’ email:

How do I know this email is really coming from Google?

Unfortunately, sometimes hackers try to copy the “suspicious sign in prevented” email to steal other people’s account information. Always be wary of messages that ask for personal information like usernames, passwords, or other identification information, or send you to unfamiliar websites asking for this information.

To be safe, if you get an email from Google notifying you about suspicious activity, follow the directions below to check for suspicious account activity and change your password if you notice anything unfamiliar...

-------------
32-bit Vista Home Premium SP2 * Firefox 40.0.3 * NIS 2014 v. 21.7.0.11 * NTB v2014.7.12.35

Kudos0

Re: Norton Toolbar extension will not be compatible with Firefox 41 ETA fix late October

Hello Imacri,

Thank you for the link you provided. I had a feeling the message might have been fake and this led me to not even try to open the message. It landed in my email Junk folder, because of the settings I set up after having been flooded with junk email a few months ago. Happily, that problem has now resolved. The text I copied was taken from the visible part of the message in Outlook.com that is shown before opening it. There was also a link to go somewhere, but I did not use it, exactly because of my suspicion.

Like I said, I did not find so far any obvious signs that my account was compromised, which leads me to suspect that it may be somehow connected to my outdated version of FF.

Thanks again.

Kudos0

Re: Norton Toolbar extension will not be compatible with Firefox 41 ETA fix late October

yank: FWIW: 

Would you believe I am using IE11

I'm going back to IE until Mozilla and Norton get this ironed out.

What is the current version of the toolbar for IE11?

I'm showing 2015.5.2.16.

Win 10, IE 11.

Win 10 Home x64, NS 22.5.5.15, AMD A6-5400K APU and 6GB RAM
Kudos2 Stats

Re: Norton Toolbar extension will not be compatible with Firefox 41 ETA fix late October

Thank you all for the comments and feedback.

I would like to address a few questions and comments mentioned on this thread:

  • Regarding staying on FF40 and not upgrading to FF41. I wanted to clarify that my post listed all options available to customers and this is not the recommended option from Symantec. Our recommendation is to use another supported browser. Mozilla, announced a list of vulnerabilities that they are addressing with FF41 so there is a risk associated with the decision to not upgrade to FF41.
  • Regarding any issues you have on other browsers, I would like to understand this better so we can look into it. If I understood right, you are facing an issue with autofilling when there are multiple logins for Gmail on IE11 only? Can you please describe the behavior?  Are there any other reasons preventing you from using IE or Chrome vs. FF? We have identified an issue with multiple logins on Gmail that impacts all browsers. We are working on a fix for this. 
  • Regarding NIS2014, jbwnor, we will not have FF41 support for NIS2014 but as long as you have an active subscription for NIS2014 you can update to the 22.5 version of NIS through Norton’s Management Portal
  • Yank, The upcoming Norton extension for Firefox will work similar to what we do today for IE11 and Chrome. No need for regular 6 week updates anymore and it will fix some of the crashes that lmacri was talking about at the other thread. 

Hope this helps!

Kudos1 Stats

Re: Norton Toolbar extension will not be compatible with Firefox 41 ETA fix late October

athena:

Thank you all for the comments and feedback.

I would like to address a few questions and comments mentioned on this thread:

  • Regarding any issues you have on other browsers, I would like to understand this better so we can look into it. If I understood right, you are facing an issue with autofilling when there are multiple logins for Gmail on IE11 only? Can you please describe the behavior?  Are there any other reasons preventing you from using IE or Chrome vs. FF? We have identified an issue with multiple logins on Gmail that impacts all browsers. We are working on a fix for this. 
Hope this helps!

I (for one) do not have a multiple login configuration for Gmail, but the FF-40.0.3-NTB/IDSafe combo is the only NTB/IDSafe combination that (for me) still works with Gmail's (or Google's) two page login portal. The NTB/IDSafe combos for IE11 (all variants) and for Chrome only fill the the ID field (on the first page) - when the portal advances to the second page, the PW field remains unfilled (and must be filled manually via the clipboard copy/paste mode of the NTB/IDSafe). The FF-NTB/IDSafe combo works perfectly to fill the fields on both portal webpages. For me, it's been this way since Google implemented their new login portal many months ago - prior to them making that change, all three browser NTB/IDSafe implementations worked equally well (for me) to log into any of Google's services.

FWIW, There are other websites that also fail (to fill logins) when using the IE, or Chrome NTB/IDSafe combos - e.g. the Ooma login portal - but again, the FF NTB/IDSafe combo works fine for these sites as well...

I think there are many of us who have this situation, so hopefully you can appreciate our reluctance to simply brush aside the only remaining functional Norton-based PW-Management solution that we still have...

Kind regards,
John
 

Kudos0

Re: Norton Toolbar extension will not be compatible with Firefox 41 ETA fix late October

On 25-Sep-2015, LinYu2 said:

But I must also say, to be fair, that this time we had a timely and detailed explanation from Norton's about the causes of the issue, the decisions taken and a rough schedule of solutions. This is progress. And that's something!...

I am leaning towards keeping my FF-40, as far as it remains usable and stable. Would it be too much to ask Norton for a prompt announcement if or when something comes to their knowledge on possible risks (or issues) about keeping FF-40 as a reliable browser during this transitory period?

Hi athena,

Coming back to fairness, it seems to me that remaining on FF 40 was indeed the second, out of your three recommendations for facing the problem you first described:

On 22-Sep-2015, athena said:

In the meantime, here are a few options to stay protected when you surf the web:

  • Consider using another browser. Norton extensions are available for Google Chrome or Microsoft Internet Explorer.
  • Consider delaying the use of Firefox 41.  If you have already updated to Firefox 41, consider downgrading to Firefox 40.  If you are using Firefox 40 or earlier - delay updating Firefox to version 41. More information on this is coming shortly.
  • Consider using Norton Connect Safe (see specific configuration instructions here). Norton ConnectSafe can only block unsafe sites and will not provide other functionality available on the Norton Toolbar, like Identity Safe and Safe Search. 

Incidentally, I was one of those who followed your second suggestion and were anxiously waiting for "more information on this coming soon"...

Many thanks, anyway, for your late "clarification". And it sure helps...

Cheers!

Kudos1 Stats

Re: Norton Toolbar extension will not be compatible with Firefox 41 ETA fix late October

Ballistic:

yank: FWIW: 

Would you believe I am using IE11

I'm going back to IE until Mozilla and Norton get this ironed out.

What is the current version of the toolbar for IE11?

I'm showing 2015.5.2.16.

Win 10, IE 11.

Sorry for the late reply:

My NTB version is 2015.5.4.10 on my Win 7 NSBU (version 22.5.4.24)

BTW Athena, that is some good news about the FF NTB's updating similar to the IE NTBs - as in once in a blue moon! 

Kudos0

Re: Norton Toolbar extension will not be compatible with Firefox 41 ETA fix late October

Hi yank,

Thanks for your reply.

My NTB in IE was dated July 10 and i couldn't understand why it hadn't updated since. Then, over the last several days it updated to 2015.5.4.10 dated September 23.

Regards,

Win 10 Home x64, NS 22.5.5.15, AMD A6-5400K APU and 6GB RAM
Kudos0

Re: Norton Toolbar extension will not be compatible with Firefox 41 ETA fix late October

 good news Ballistic!

Kudos0

Re: Norton Toolbar extension will not be compatible with Firefox 41 ETA fix late October

Should we update Firefox to v41, or stay with v40?  WHICH IS BEST?

(Windows Vista for two machines, Windows 7 for another.  Google Chrome on the Win7 machine, Slimjet on one of the Vista machines; Firefox on the Win7 and one of the Vista machines).

Kudos1 Stats

Re: Norton Toolbar extension will not be compatible with Firefox 41 ETA fix late October

FF41 is safer.  Norton does still scan downloads.  There are other password managers.

A little bit of knowledge is... well a little bit of knowledge.
Kudos0

Re: Norton Toolbar extension will not be compatible with Firefox 41 ETA fix late October

Krusty13 said:

FF41 is safer (link is external).  Norton does still scan downloads.  There are other password managers.

Thanks, Krusty13. This made me take a second look at my initial decision of keeping FF 40. Thinking of it, all I loose for a few weeks is, as it seems, the benefit of having the safe icons about the security/reliability of sites during a Google search. And this comes out as a relatively minor benefit to loose when compared to the benefit of the PW Vault and the download scans. When you compare this relatively small loss against the reported potential risks of not having FF updated to its most recent version, it seems only reasonable to update and to temporarily let go of  the benefit provided by the icons. Last but most importantly is the ability of keeping the use the Vault via Norton's main page.

So, I'll be now a newly converted user of FF 41.0.1, thanks to you... 

Cheers.

Kudos0

Re: Norton Toolbar extension will not be compatible with Firefox 41 ETA fix late October

Once again Norton toolbar and Firefox are not compatible.  This seems to happen repeatedly and is extremely annoying.

I have read the Norton fixed thread on this but readers should note that Mozilla support has a different story.  According to their post Mozilla Firefox discontinued support for "old and fairly unstable" technology used by a small number of add on developers that apparently includes Norton. 

In direct conflict with one of the Norton recommendations they strongly recommend not using older versions of Firefox.

What would be very useful here from Norton or other forum experts would be some clear and specific information on what a user would be giving up in protection by not having the Norton toolbar working on Firefox and what protection Norton still provides for browsing on Firefox without the toolbar.

In my case I really don't want to follow the suggestion to use another browser because I strongly prefer the protection of the Noscript addon for Firefox and the other browsers don't have this (Chrome apparently has a script blocker but it may not be as good as Noscript).

Thanks.

Foreman

Kudos0

Re: Norton Toolbar extension will not be compatible with Firefox 41 ETA fix late October

Can I just clarify something then, please.

My subscription is due for renewal in the not too distant future.  If I purchase it in the next few days - Norton Security Deluxe is what I'm going to go for this time - I will not have this issue as it'll be an up-to-date version of Norton, is that correct?  I ask before I purchase as, otherwise, It would be easier for me to look around for an alternative.

Thanks in advance.

Kudos0

Re: Norton Toolbar extension will not be compatible with Firefox 41 ETA fix late October

Buying the latest version of Norton now will NOT correct the situation with FF 41 and the NTB extension.  It is the NTB function that needs to be fixed (within the Norton products).

Kudos0

Re: Norton Toolbar extension will not be compatible with Firefox 41 ETA fix late October

Thanks ... yes I realise now I misread the following sentence "The fix will be available for the latest Norton v22.5 product version and not for older product versions."

I will update FF for the obvious security benefits.  I have been researching alternative Password Managers, it will be interesting to try a different one, some great reviews for others in comparison to IDSafe ... I may find I prefer it.  That will enable me to make a better decision whether to stick with Norton when my current subscription expires as the Safe is a big attraction for me. 

What with the problems with Firefox updates, I remember last year too, and both IE and Chrome working extremely slowly on my PC, I will have to see how it goes.

Kudos1 Stats

Re: Norton Toolbar extension will not be compatible with Firefox 41 ETA fix late October

Firefox 41 ~ You will still have protection for in-browser attacks/drive-by-downloads and protection for malicious downloads (downloads done in the browser gets scanned and you will have Download Insight protection).

You will not have Norton protection for phishing/scam websites - you will have Firefox built-in Phishing and Malware Protection.

You will not have SafeWeb markups that can warn you away from dangerous pages - however you can opt to temporarily use Norton SafeSearch via Firefox searchbar or http://nortonsafe.search.ask.com/web - it will supply warning markup on search results for you without the Norton toolbar.

You can also use Norton ConnectSafeDNS that employs Norton SafeWeb criteria. So, you'll have Norton page blocks via ConnectSafe.

Kudos0

Re: Norton Toolbar extension will not be compatible with Firefox 41 ETA fix late October

Holding out on FF 40 for now, but yesterday October 2, 2015, Firefox provided an update for Norton Toolbar to 2015.5.5.4.10.

Can't find any info from Norton about this- does anyone know anything about it?

Update window for FF 41 still lists it as incompatible, and was wondering why Norton put out this update.

Kudos0

Re: Norton Toolbar extension will not be compatible with Firefox 41 ETA fix late October

Hello Ron1

Norton will not be updating the Norton Toolbar if you are using Firefox 41 or 42 until the end of October if all goes ok with the coding and testing and all else that goes on.

Please see BJM's post just above yours.

Thanks.

Success always occurs in private and failure in full view. Windows 7 Pro 64 bit Norton Core Security Plus 22.17.2.47 Core Firmware 282 I E 11 Chrome latest version.
Kudos0

Re: Norton Toolbar extension will not be compatible with Firefox 41 ETA fix late October

Ron1:

Holding out on FF 40 for now, but yesterday October 2, 2015, Firefox provided an update for Norton Toolbar to 2015.5.5.4.10.

Can't find any info from Norton about this- does anyone know anything about it?

Update window for FF 41 still lists it as incompatible, and was wondering why Norton put out this update.

Is the following why you think FF was updated yesterday?  If you look today, it will say the following - I have found the date changes every day, although the add-on remains version 2015.5.4.10.

 

Kudos0

Re: Norton Toolbar extension will not be compatible with Firefox 41 ETA fix late October

FWIW...

Yep!... Same here. I got this add-on version several days ago and I also have that same "last update" date of today... For whatever reason that I don't know.

Thanks.

Kudos0

Re: Norton Toolbar extension will not be compatible with Firefox 41 ETA fix late October

Kudos0

Re: Norton Toolbar extension will not be compatible with Firefox 41 ETA fix late October

im still on FF 40 and mine is not verified.I need the NTB for logging in to things

Kudos0

Re: Norton Toolbar extension will not be compatible with Firefox 41 ETA fix late October

Once again Norton toolbar and Firefox are not compatible.  This seems to happen repeatedly and is extremely annoying.

I have read the Norton fixed threads on this but readers should note that Mozilla support has a different story.  According to their post Mozilla Firefox discontinued support for "old and fairly unstable" technology used by a small number of add on developers that apparently includes Norton. 

In direct conflict with one of the suggestions for addressing this problem is they strongly recommend not using older versions of Firefox.

What would be very useful here from Norton or other forum experts would be some clear and specific information on what a user would be giving up in protection by not having the Norton toolbar working on Firefox and what protection Norton still provides for browsing on Firefox without the toolbar.

In my case I really don't want to follow the suggestion to use another browser because I strongly prefer the protection of the Noscript addon for Firefox and the other browsers don't have this (Chrome apparently has a script blocker but it may not be as good as Noscript).

Thanks.

Foreman

Kudos0

Re: Norton Toolbar extension will not be compatible with Firefox 41 ETA fix late October

Hello

Have you seen the Announcement about Firefox 41 and the Norton Toolbar Compatibility?

Please see this Permalink.

Permalink 

To see what you would be missing, please see BJM's post in this thread.

         Permalink

Thanks

Success always occurs in private and failure in full view. Windows 7 Pro 64 bit Norton Core Security Plus 22.17.2.47 Core Firmware 282 I E 11 Chrome latest version.
Kudos0

Re: Norton Toolbar extension will not be compatible with Firefox 41 ETA fix late October

I, too, am unable to use the toolbar with FF 41. However, in the meantime, I have defaulted to the browser's built-in functionality that remembers passwords. What are the downsides to this solution? Does it make your credentials vulnerable to hacking?

Kudos0

Re: Norton Toolbar extension will not be compatible with Firefox 41 ETA fix late October

retrouser: I have defaulted to the browser's built-in functionality that remembers passwords. What are the downsides to this solution? Does it make your credentials vulnerable to hacking?

https://community.norton.com/en/comment/6690871

curious, with Norton IDSafe in the cloud the concern is hack and with resident password manager the concern is hack.
Cyber-Security 101

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