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Kudos0

Norton Toolbar missing, NIS 12 won't open, removal tool won't work, can't uninstall manually.

Hi guys, 1st post!

I'm getting the 8504 error on my machine. Toolbar is missing from Firefox so I've tried in vein as per other posts to install / reinstall Firefox and NIS.

Tried the removal tool but it's asking to Norton 14 manually. Can't do this either as NIS won't even open from desktop and it's not responding either when I try to remove it from my programs!

Any help would be greatly appreciated!

Thanks

Gav

Replies

Kudos0

Re: Norton Toolbar missing, NIS 12 won't open, removal tool won't work, can't uninstall manually.


gavjudge wrote:

Hi guys, 1st post!

I'm getting the 8504 error on my machine. Toolbar is missing from Firefox so I've tried in vein as per other posts to install / reinstall Firefox and NIS.

Tried the removal tool but it's asking to Norton 14 manually. Can't do this either as NIS won't even open from desktop and it's not responding either when I try to remove it from my programs!

Any help would be greatly appreciated!

Thanks

Gav


Hi Gav,

Have a look at this post and see if Erik's suggestion helps:

 http://community.norton.com/t5/Other-Norton-Products/Norton-Utilities-14-prevents-Norton-Removal-Tool-from-running/td-p/229545

See if this helps you to run the Norton Removal Tool.

Please keep us in the loop as to where you are and if you need any more assistance.

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