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Kudos0

Norton Toolbar / Norton Identity Safe - Broken & Doesn't Work

Hi, it's now been around or more then 2 weeks I think.

What's going on with the Norton Toolbar / Norton Identity Safe exactly ?

Is a server issue, you guys getting DDoSed ?

Is it a internal issue and/or you are restoring a backup or there is a problem with the vaults ?

I would like to know what's really going on, because I've been a Norton user since the beginning and it's the first time that there is an issue that last that long.

Also, to avoid this kind of things why do you don't allow us to have an "Off line" vaults. Like on androids, it seem that only the apps for phones have an off line vault that you can still use. You guys should impliment that for computer too.

Because my vault works on my phone because it has an off line vault.

But nothing work on computer because you absolutely need an Internet connection.

It's getting really annoying, because I have to check on my phone every time I forget my logins as I use Identity Safe/Vault for all my logins.


It's fixed apparently ! ~(^_^)/

Replies

Kudos0

Re: Norton Toolbar / Norton Identity Safe - Broken & Doesn't Work

Woaw I just posted and it suddenly works now. LOL

Did you do something or it's a coincidence ? Maybe it's because I went into my account and removed old backups and computers that expired and trials that I wasn't going to use anymore. Maybe that fixed the problem.

Kudos0

Re: Norton Toolbar / Norton Identity Safe - Broken & Doesn't Work

It synced once on my phone and it synced and empty vault and I was able to connect PC and it synced/downloaded my old vault.

But the toolbar and vault of FireFox/CyberFox doesn't work and it keeps loading forever without connecting.

[Admin Edit: Image attachment with email address removed ]

Kudos1 Stats

Re: Norton Toolbar / Norton Identity Safe - Broken & Doesn't Work

I can't log in to IdentitySafe either......I enter my creds and the throbber just spins indefinitely.....worked FINE yesterday, this morning, no go!  What's up?   I have restarted, shut down, run Norton System Works on the registry and removed all the Firefix etc., files.....

Brian

Kudos1 Stats

Re: Norton Toolbar / Norton Identity Safe - Broken & Doesn't Work

I have chatted online with Norton Support twice today and they say that they are working to enhance Identity Safe and so sorry etc. The problem just started for me this morning (March 3). I can get to all my passwords, but not using Firefox 51.0.1 No autofill, nothing...I find it annoying. Why is there no reference to this problem on the Norton/Symantec website?

Kudos1 Stats

Re: Norton Toolbar / Norton Identity Safe - Broken & Doesn't Work

I have the same problem. It started yesterday morning (03/02/2017), but still not working on my Firefox.

Kudos0

Re: Norton Toolbar / Norton Identity Safe - Broken & Doesn't Work

Everything works now for me.

It seem that it has been fixed today.

If you guys still have a problem, tell me ill tell you what I did today in my account too. That might have fixed it if it wasn't them who fixed it.

Kudos0

Re: Norton Toolbar / Norton Identity Safe - Broken & Doesn't Work

Hello SnowFox

A fix did start rolling out, but that was only for the mobile ID Safes. As far as I know, I don't think there has been a fix for the computer users yet. For most users, their issues have been going on for about 2 weeks.

Thanks.

Success always occurs in private and failure in full view. Windows 10 Pro 64 bit 2004 N 360 22.20.5.39 Chrome latest version.
Kudos0

Re: Norton Toolbar / Norton Identity Safe - Broken & Doesn't Work

Hello floplot,

For the mobile ID safes ... on my iPhone, I only got back just over 50% of my logins and selecting "NOTES" still crashes IDSafe immediately.

I followed the latest instructions when opening up the mobile IDSafe ... had the prayer and chant book next to me, I had incense lit and burning (hum ... perhaps I had the wrong scent), I had fingers crossed on my left hand, had my legs crossed, spun my chair around three times to the right and one time to the left (tying to mimic the IDSafe icon when opening the safe) .... and it still does not work properly.

Are there new instructions to follow or is Symantec still trying to figure this out?  :)

Thanks ... joking aside ... any ETA when this will be fixed?  Logging directly into IdentitySafe.Norton.com just gives the "spinner" icon as reported by many other users (absolutely no data available).

Cheers

Kudos0

Re: Norton Toolbar / Norton Identity Safe - Broken & Doesn't Work

Hello Glenn

I did hear that some issue fix has started to roll out in a phased in manner. This is all explained in the Other Mobile Board. I really don't know any specifics about it. Sorry. Being that it is in a phased in manner doesn't mean just because 1 cell phone may work better, that all your cell phones are fixed. Just what is fixed I think is explained more in that Board.

Thanks.

Success always occurs in private and failure in full view. Windows 10 Pro 64 bit 2004 N 360 22.20.5.39 Chrome latest version.
Kudos0

Re: Norton Toolbar / Norton Identity Safe - Broken & Doesn't Work

Kudos0

Re: Norton Toolbar / Norton Identity Safe - Broken & Doesn't Work

Hello RunsWithScissors

That Announcement by Sunil applies to only Mobile devices. All 3 threads mentioned in that thread are from the Mobile Board.

Thanks.

Success always occurs in private and failure in full view. Windows 10 Pro 64 bit 2004 N 360 22.20.5.39 Chrome latest version.
Kudos0

Re: Norton Toolbar / Norton Identity Safe - Broken & Doesn't Work

My bad. Got confused between the numerous threads about this ongoing issue.
Pity I can't delete the comment.

Kudos0

Re: Norton Toolbar / Norton Identity Safe - Broken & Doesn't Work

Hello

I will see if I can get an Admin to delete that post.

Thanks.

Success always occurs in private and failure in full view. Windows 10 Pro 64 bit 2004 N 360 22.20.5.39 Chrome latest version.
Kudos0

Re: Norton Toolbar / Norton Identity Safe - Broken & Doesn't Work

Thanks, but neither of the three threads in Sunil's note address the problems several of us have only now begun to have of inability to log in to Identity Safe via Firefox.

Kudos0

Re: Norton Toolbar / Norton Identity Safe - Broken & Doesn't Work

I am experiencing exactly the same situation as Brain44.  The login screen spins incessantly, while it says "validating password." Firefox 51.0.1

Kudos0

Re: Norton Toolbar / Norton Identity Safe - Broken & Doesn't Work

Firefox problem started this am and also cannot login to identity safe on other browsers as well. 

Kudos0

Re: Norton Toolbar / Norton Identity Safe - Broken & Doesn't Work

Yip! That's what I've had for about 4 days now. It's a pain in the backside, especially having to use the full logging in just to get the info.

Kudos0

Re: Norton Toolbar / Norton Identity Safe - Broken & Doesn't Work

Hello

I have reported this again to Norton. It is the weekend though. We will have to see what happens during the week.

Thanks.

Success always occurs in private and failure in full view. Windows 10 Pro 64 bit 2004 N 360 22.20.5.39 Chrome latest version.
Kudos0

Re: Norton Toolbar / Norton Identity Safe - Broken & Doesn't Work

Hi @brain44, @debs818, @LarryCrites, @Dickinson, @BiffSpiddley & @RunsWithScissors,

Sorry for the inconvenience caused. I have sent you a private message via forums requesting more information for further investigation. Please check it when you get a chance. Thanks

Sunil_GA | Norton Forums Administrator | NortonLifeLock
Kudos0

Re: Norton Toolbar / Norton Identity Safe - Broken & Doesn't Work

Hi, Sunil!  Identity Safe started working again late yesterday afternoon, and seems to be fine now.  What further info would you like?  I'd be happy to help, and thank you and the engineers for getting it working!

Brian

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