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Kudos0

Norton Toolbar won't update in Chrome

I keep getting email notifications that there are updates to Norton Toolbar for Chrome and that it will update itself but I'm still stuck with version 2014.7.12.30

I try to uncheck Norton Toolbar and recheck it in an effort to make it refresh but it's still the same version. I've tried to click on "Details", then click on "View in store", which takes me to Chrome's web store and under additional details it shows: Version: 2014.7.12.30
Updated: August 5, 2015

Finally, I've tried to do a search on "Norton" in the web store and select "Extensions" option and Norton Toolbar doesn't even come up. So I'm reluctant to remove Norton Toolbar and try a new install because I can't find it in the web store. The only Norton extensions that come up are: Norton Safe Search, Norton Home Page for Chrome, Norton Family, and Norton Security.

Anyone have suggestions?

Replies

Kudos1 Stats

Re: Norton Toolbar won't update in Chrome

You could try putting a tick in Developer Mode at the top of the Extensions page > Update extensions now.

Windows 10 x64 20H2 | Mint Cinnamon 20
Kudos0

Re: Norton Toolbar won't update in Chrome

... Or you could use the latest version of your Norton product. You appear to be using a 2014 version of Norton.

Windows 10 x64 20H2 | Mint Cinnamon 20
Kudos0

Re: Norton Toolbar won't update in Chrome

Thanks for the suggestion with Developer Mode but unfortunately it didn't work. The only Norton product I have at the moment is Norton stand alone Identity Safe. I'm not sure if I should uninstall and re-install it again or uninstall the Chrome extension and re-install that.

Kudos0

Re: Norton Toolbar won't update in Chrome

Uninstalling the stand-alone ID Safe won't lose your logins as it is stored in the cloud.

If you uninstall IDSS [Identity Safe Stand-alone] it should uninstall that extension from Chrome.  If after uninstalling IDSS you still have an extension in Chrome you should remove it, then you should be fine to reinstall IDSS.

Windows 10 x64 20H2 | Mint Cinnamon 20
Kudos0

Re: Norton Toolbar won't update in Chrome

One computer still shows version 1.0.5 as the Identity Safe extension version in the chrome browser.  I will check the other computer later.  Self updating not happening.  I do not want to lose the extension currently on the computer having the v 1.0.5.  Norton 360 v 22.5etcetra current version is on both computers.

Kudos0

Re: Norton Toolbar won't update in Chrome

My own observational mistake.  Both browsers show the *.94 version of the TOOL BAR, and v1.0.5 for the ID Safe.

Kudos0

Re: Norton Toolbar won't update in Chrome

I too have that problem, did you find a solution?

Kudos0

Re: Norton Toolbar won't update in Chrome

Hi tomyemx

Welcome!

And which Norton product and version are you using? (Norton 360 v 22.5 like g_cafe_c?)

Finding the name and version of your Norton product

Windows 7 HP SP1 32-bit | Chrome 65.0.3325.146 | NS 22.12.1.15
Kudos0

Re: Norton Toolbar won't update in Chrome

I'm using only the identity safe, since it's free.
Version: 2014.7.12.30
Updated: August 5, 2015

Kudos0

Re: Norton Toolbar won't update in Chrome

Not yet. I'm thinking about uninstalling NIS and reinstalling but I'm waiting for a good time to do that in case something goes wrong. The other thing I'm trying to figure out is why I can't seem to find that extension in the chrome webstore. I can get to it by going to the Norton Toolbar extension and click in there which takes me to the store's page that way but it should still be available by doing a search inside the store itself but it doesn't seem to come up that way for me. If I could find it in the webstore, then I would try reinstalling just the extension to see if that would give me the latest version.

Accepted Solution
Kudos0

Re: Norton Toolbar won't update in Chrome

John_Smith1:  If I could find it in the webstore, then I would try reinstalling just the extension to see if that would give me the latest version.

try opening https://identitysafe.norton.com/client?server=1 from Chrome


Google has released Chrome version 49.0.2623.87 to address multiple vulnerabilities for Windows, Mac, and Linux. Exploitation of some of these vulnerabilities may allow a remote attacker to take control of an affected system.
 

Kudos0

Re: Norton Toolbar won't update in Chrome

How would I know if my version is the updated version?
What version should it be?

Kudos0

Re: Norton Toolbar won't update in Chrome

In Chrome, go to the the three parallel bars top right of your screen.

Go to Help/About and Google will update your browser if one is available.

Then go to More Tools/Extensions and in that page click onto Developer Mode, and try to update the extensions from there to ensure you have the latest.

Kudos0

Re: Norton Toolbar won't update in Chrome

Thanks!! That worked. That took me to Norton's website which showed me which things I have currently installed and what items I could install. So I installed the Security Toolbar. After I went to Chrome extensions and saw that I had both the old and new Security Toolbar so I deleted the old version. But I still don't understand why the Norton Security Toolbar Chrome extension isn't found in Chrome's web store in the search box but it's available on Norton's website? Not that it matters now but just wondering. Also, should I click on "Mark As Solution" or keep this open because tomyemx might still be looking for an answer?

Kudos0

Re: Norton Toolbar won't update in Chrome

Which version do you have now? I'm not sure if I have the last one

Kudos1 Stats

Re: Norton Toolbar won't update in Chrome

Apparently there's a few ways you can go to Chrome's extensions section. Another way I just noticed is you can copy and paste this: chrome://extensions/

into Chrome's url and hit enter. Under there this is what I see for Norton Security Toolbar 2015.5.6.94

Update: I forgot to ask if you signed up for [Norton Community] New post in Blog: Product Update Announcements? The reason I ask is because that's another way I know if when a new update comes out which is helpful in case auto update doesn't work for some reason.

Kudos0

Re: Norton Toolbar won't update in Chrome

John_Smith1: But I still don't understand why the Norton Security Toolbar Chrome extension isn't found in Chrome's web store. 

https://chrome.google.com/webstore/detail/norton-security-toolbar/cjabmdjcfcfdmffimndhafhblfmpjdpe 

Kudos0

Re: Norton Toolbar won't update in Chrome

bjm_:
John_Smith1: But I still don't understand why the Norton Security Toolbar Chrome extension isn't found in Chrome's web store. 

https://chrome.google.com/webstore/detail/norton-security-toolbar/cjabmdjcfcfdmffimndhafhblfmpjdpe 

Thanks. I also bookmarked https://identitysafe.norton.com/client?server=1 for future reference.

Kudos1 Stats

Re: Norton Toolbar won't update in Chrome

Success always occurs in private and failure in full view. Windows 10 Pro 64 bit 2004 N 360 22.20.5.39 Chrome latest version.

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