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Kudos0

Norton v Photoshop

Hi

I have always used Norton.  I upgraded to the premium version this year.  I have an Aspire V 1.7 Nitro - Black laptop.  Since I installed the new norton my laptop blue screens (I did not think that was even possible) every time I try to open photoshiop.  I use photoshop via the Cloud app. so it is the latest and most up-to-date version.  Any suggestions?  Am I going to have to downgrade my norton or get a new product?  I tried the live chat - said I had 0 hours and 0 minutes to wait but no one talked to me.

Replies

Kudos0

Re: Norton v Photoshop

Can you give some more information on the blue screens.

You can view the BSOD dumps using Nirsoft's Bluescreen View from here.  http://www.nirsoft.net/utils/blue_screen_view.html (link is external) Then you can post screenshots here for help in diagnosing them. Instructions to post screenshots can be found here
https://community.norton.com/forums/how-post-image-forums-0

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Norton v Photoshop

Hi

I shall get it the next time it does it.  It says it is turning the computer back on, but it gathering info then it counts from 0% to 100% and says I can search for "Kernal Security" and two other words I have forgotten.  The security bit is why I thought it was Norton's fault.

Kudos0

Re: Norton v Photoshop

The phrase is:  Kernal Security Check Failure.  It only does it when I turn on photoshop, and it has never done it before yesterday - now I cannot use photoshop.  Ironically, I cannot upload a photo of the screen crash because I had to do it with my camera (22 MP) which means it is too large for these forums.  That can only be reduced by using phtooshop.  I shall therefore remove Norton from my system so I can use photoshop so I can then reduce the picture and upload it here.  This is really startign to p!ss me off.

Kudos0

Re: Norton v Photoshop

The screenshot I was asking for was the output from the Blue Screen View program I suggested above. That gives more information about the actual file and any other file associations. And you do not have to wait for another crash. Blue Screen View will find all crash records on your computer.

The Kernal is the main insides of Windows. Windows protects its own kernal, not Norton.

Things happen. Export/Backup your Norton Password Manager data.

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