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Kudos0

Norton won't let me!!!!!

I am trying to re-install a program on my laptop that Norton removed.  I reported it as a false positive but Norton insists it's dangerous even when it is not.  I have it in my 'excluded' settings but now Norton won't even let me re-install it because it refuses to connect me to the internet which the installation program requires me to do.  How can I by-pass Norton so that I can re-install my program?  I know I can disable Norton but it will only remove the program again.  Does this mean I have to rid myself of Norton and go to another security program?

Replies

Kudos0

Re: Norton won't let me!!!!!

Hello quamer

Please submit the file to www.virustotal.com and see what they have to say about the file. Please tell us what they say after you get back their report. Thanks.

Success always occurs in private and failure in full view. Windows 10 Pro 64 bit Norton Core Security Plus 22.17.3.50 Core Firmware 282 I E 11 Chrome latest version.
Kudos0

Re: Norton won't let me!!!!!

Here is the report I got from VirusTotal.  As I said, I submitted the file to Norton as a false positive but they insist on removing it from my computer.

Kudos0

Re: Norton won't let me!!!!!

PUA.YouTubeDownGTApp
https://www.symantec.com/security_response/writeup.jsp?docid=2014-111715-3124-99
If you want to go against Norton for this item.  You'll have to exclude the Signature.Exclude from All Detections > Configure [+] > Add > Security Risk > PUA.YouTubeDownGTApp (highlight) > Add

Kudos0

Re: Norton won't let me!!!!!

Thanks bjm.  I read the link.  YTD downloads other programs to your computer ONLY IF YOU DON'T 'DECLINE'.  But thanks for the input - I will exclude the signature as well.  I already excluded the other two but Norton ignores my exclusions.  THANKS AGAIN!  It really is a neat program because I can download baking videos and not have to write out the recipes.

Kudos0

Re: Norton won't let me!!!!!

I hear ya'.   Regarding PUA's
Users will comment.  Why did Norton....detect / block.
Users will comment.  Why didn't Norton....detect / block.
You did right by requesting re-analyze. 
Now, if you want to go against Norton for this item.  You'll have to exclude the Signature.

Kudos0

Re: Norton won't let me!!!!!

Hi bjm...

I've excluded the Signature.  We'll see what Norton does in the next full scan scheduled for July 24th.  The program is still on my laptop after the Quick Scan 2 days ago.  Thank you and thanks to flo who directed me to VirusTotal.

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