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Kudos0

NPM not syncing between devices and browsers.

My NPM is not syncing between Chrome and my IPhone.

Replies

Kudos0

Re: NPM not syncing between devices and browsers.

How are you determining this? 

If the new login is created on the PC, then open your vault on the iPhone and pull down on the logins list to initiate a refresh/sync.

One thing I noticed is that if you have created a login named starting with a number, it will appear at the top of the list on the PC, but at the bottom of the list on IOS devices.

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: NPM not syncing between devices and browsers.

When I changed a password to a website while using Chrome, the change never showed up on my phone. I even logged out and then logged back in on both devices.

Last night I noticed that if I use Edge, when I log into NPM it said something to the effect of Sync complete.

It used to say that every time I logged into NPM on Chrome, but it quit saying that when the local vault was removed. I just didn't think much of it at the time.

Kudos0

Re: NPM not syncing between devices and browsers.

It used to say that every time I logged into NPM on Chrome, but it quit saying that when the local vault was removed. I just didn't think much of it at the time.

Just a clarification. The mobile versions of NPM, and the older ID Safe, never used a local vault. They only ever used the cloud vault. So any change on your PC from local vault would have no effect on this issue, as the local vault never synced to the cloud.

What name did you give to the new login you created in Chrome? See my note above about login names starting with numbers.

Did you try pulling down on the login list on your iPhone to force a re sync?

Things happen. Export/Backup your Norton Password Manager data.

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