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Kudos0

NS Asking for reboot after each Live Update

All day today Norton Security keeps asking for a reboot after a Live Update. I tried to use Chat but the wait was 40 minutes. Is this a know problem?

Replies

Kudos0

Re: NS Asking for reboot after each Live Update

run Norton LiveUpdates several times until no updates found > re-start not under the influence of Fast Startup > repeat.

users report > Support has been busy....

Official Norton Support Home ---
Chat with Official Norton Support  --- Call Official Norton Support 

Kudos0

Re: NS Asking for reboot after each Live Update

I can't find Fast Startup. How do I do that?

Kudos0

Re: NS Asking for reboot after each Live Update

Darlene McCullough:  I can't find Fast Startup. How do I do that?

just restart > Fast Startup is a W8.1/10 option.  
Windows 8/8.1 or 10 and Fast Startup feature

Kudos0

Re: NS Asking for reboot after each Live Update

Okay, I followed your instructions bjm. Before I rebooted, Norton could not install a patch because it said some Norton executable file was open. (Sorry I forgot to record the name.) After reboot, I ran Live Update and installed the patch. After installation, I ran Live Update and there was nothing to install. Should this have solved my issue?

Thank you so much for your help!

Kudos0

Re: NS Asking for reboot after each Live Update

Hi, Darlene. As bjm_ says, a full restart on Windows 10 is needed for Norton to properly update.

If after doing that you are asked to reboot after every Live Update let us know, and we can investigate further.

Windows 10 Home X 64
Kudos0

Re: NS Asking for reboot after each Live Update

Darlene

Just the other day (yesterday or the day before ..... time flies....) I ran Live Update -- I've not been having the BSODs but maybe because I'm on 32 bit Windows or don't use Identity Safe or the Toolbar/Extensions -- and got a list of 9 updates coming down.

After it told me they were done it said to Restart to complete but before I did so I clicked on the little link in the bottom left corner that gives details of the updates and it flagged one as needing the restart (I think it was something like Norton Engine Services) so I did a Restart.

After the restart I ran Live Update again and it listed 3 updates coming down one of which was the similar title but without the Services and it called for a Restart so after doing that again I ran the Live Update a third time and it told me nothing more was necessary.

So that's roughly how it can go with complicated updates that dig deep into the works where sometime one change cannot be made until after another has taken place and the debris cleared up with the last Restart ....

This doesn't apply just to Norton since you'll even see the same sort of thing with Windows Updates where some things can't be deleted while Windows is running so you get that display of "Windows is updating your computer; do not shut down" counting up to 30% and then Restarting the computer and doing the rest in visible chunks!

Hope that helps explain why all this apparent duplication is needed.

Now you know where we are do not hesitate to ask questions, new or old! And help others whenever you can see something you have been through yourself. It's Users helping Users here in these Forums.

Hugh
Kudos0

Re: NS Asking for reboot after each Live Update

Hi All;

Last month I followed the instructions from bjm_ and it helped at that time.  Today I started getting the restart messages again.  What I don't understand is that I shut down my computer each night and the Live update message will continue for days.  I guess I will follow the steps again, but hope that this does not require extra steps each month just for the updates.

Kudos0

Re: NS Asking for reboot after each Live Update

SDDeano

When you say you followed the instructions in bjm_'s post, are you referring to turning off the Fast Startup feature? If so, did you receive the Win 10 Anniversary Update? If so, Microsoft turned Fast Startup back on, and your shutting down is again not giving your system the complete shut down needed to complete the LiveUpdate.

Things happen. Export/Backup your Norton Password Manager data.

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