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Kudos0

NS Error and Local Vault Not Retained

I am in desperate need of help. I'm running Windows 7 Pro (32-bit) with all of the latest updates. I have been receiving an error when I try to run Norton Update. When requesting support it recommends d/l Norton Removal and Reinstall which I have done. I made a backup of my local vault so I could follow the instructions for retaining the local vault. What I didn't notice is that Norton installed an updated version of itself so that when I copied the files as instructed Norton doesn't recognize the local vault files. Unfortunately I cannot get to the local vault backup. It insists that I I create a cloud vault which will never happen. The old Norton version was 22.7.0.76 and the new version is 22.8.1.14

Does anyone know how I can get Norton to see the local vault files? Without it I am out of business.

Labels: LiveUpdate

Replies

Kudos0

Re: NS Error and Local Vault Not Retained

A cloud backup is more secure then a local backup stored on your pc. Have you tried this? The problem is your (old) Norton was not completely up to date when you performed a backup. I have been using LastPass for over 8 years now. It is the most secure way to store all your passwords. And it is all cloud based. 

https://support.norton.com/sp/en/us/home/current/solutions/v54500323_ns_...

Kudos0

Re: NS Error and Local Vault Not Retained

Hi PatsSoxBruins.

No I have not tried the cloud. In the last 25 years I have never had an issue with the local files. I have however, heard of folks having issues with cloud data. Besides, it is no ones business of my personal passwords, etc. I know that Norton may say they don't look at your data but you'll never convince me of that. They are the reason I'm having issues. I'm going to find another software that doesn't force you to go to the cloud. That is simply Bull++++

I was thinking after I posted this that maybe I should uninstall everything and re-copy the data back to where I originally had it. Then reinstall the version I had an issue with. Maybe that would work and maybe it won't.

Kudos0

Re: NS Error and Local Vault Not Retained

I fix pc's. Build pc's. Remove malware from pc's and fix smart phones. Been doing this for over 10 years now and I have never heard of any sort of cloud data issues. Norton does not know your passwords. They are fully encrypted. If you store important data on your pc then that is a HUGE security risk. That is why Norton went to the cloud. What if your laptop is lost or stolen? What if a virus or malware gets past Norton and steals all your info? Every single password manager stores your passwords in the cloud. Norton, LastPass, DashLane, Roboform, Password Box and many more. I also use Google Drive which has all my files in the cloud. Cloud storage is here to stay and safer then local storage. Do you use Google Drive or Dropbox? Even if you uninstall Norton and reinstall Norton Live Update will eventually update your Norton to the current version. Which means you will be forced to use Norton Cloud. You cannot force your Norton version to stay at a previous version. 

Kudos2 Stats

Re: NS Error and Local Vault Not Retained

I assume you followed the thread below and have a copy of the IDDStor2.dat file.

https://community.norton.com/en/forums/retaining-your-local-vault

If so then here is a quick procedure summery that covers the steps in order to install on the new system.

Step 2 is very important and if you attempt to open the vault early it will attempt to force you to use a Online Vault.

Install NS and then run updates until they are done.

DO NOT attempt to open the Vault.

Check your settings and turn OFF tamper protection and check to see if Identity Safe is ON (should be by default)

Copy the files to your new system.

Log off/ Log on your Windows User account.

Then you can open the Vault and it should be there. It will probably prompt to move to Online Vault but don't.

Jim

Kudos0

Re: NS Error and Local Vault Not Retained

Thanks PatsSoxBruins for the info. Unfortunately that is not the option I was looking for. I realize that the cloud is very much here to stay. However, I will hold out for as long as possible to avoid it.

PhoneMan, thank you for the info. I was actually following the link you provided. I printed it out 2 years ago when it first came out. I was following the directions for "PC without a local vault" as when the new version 22.8 was installed by Norton there was no directory to copy the files to. I had not opened the vault after install as I know it could cause problems. When Norton did not create the directory I attempted to do so. Obviously v22.8 is version specific as the instructions state it could be.

While waiting for a solution I uninstalled v22.8 and reinstalled v22.6 which was from the install disc. I then ran update continuously until no more updates were available. I no longer get the error message I got before and the directory was now available to copy the files to. Instead of logging off I rebooted to make sure the patch Norton downloaded was installed. When I attempted to access the vault it was there. It asked me for my password and I logged in successfully. The version was updated to v22.6.0.142 and not v22.8. I am due to renew my subscription in 35 days and I suspect that it will update to v22.8 when that happens.

Thanks you for your help!

Kudos0

Re: NS Error and Local Vault Not Retained

There are more live updates. If you keep running it then eventually you will have 22.8.1.14. There is no way to avoid it. Your passwords are 1000000000000000000 times easier to get off your laptop then the cloud.

Kudos0

Re: NS Error and Local Vault Not Retained

  • Norton Security (Standard, Deluxe, Premium)
  • Norton Security with Backup
  • Norton Internet Security
  • Norton 360
  • Norton Antivirus
  • Comcast Norton Security Suite

https://community.norton.com/en/forums/norton-2281-product-update-availa...

All of those are 22.8.1.14

Kudos0

Re: NS Error and Local Vault Not Retained

I am due to renew my subscription in 35 days and I suspect that it will update to v22.8 when that happens.

Just renewing does not necessarily change anything in the version. As long as you have fully updated Norton before you renew, you are already at the latest version.

Renewal does not involve any re installation of your product.

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: NS Error and Local Vault Not Retained

That is my point peter. He seems apprehensive in updating his Norton due to the fact that Norton Vault is now stored in the cloud. He has an install disk but it is version 22.6. He ran Live Update and now has version 22.6.0.142. But as well all know here new versions are released in a timely fashion. Maybe today. Maybe tomorrow or next week. Eventually he will automatically be upgraded to 22.8.1.14. If he runs Live Update manually several times he will eventually get 22.8.1.14. So no matter how he looks at he will be forced to switch to having his fault in the cloud and not locally. With ever evolving ransomware and identity theft leaving anything personal stored on ones pc is a huge mistake. That is one of the main reasons Norton changed over. Heck our emails are stored in the cloud on a sever. Never mind what if your hard drive fails? All that info is gone. Including your fault. I cannot stress enough the dangers of keeping anything important stored locally. I backup and image all my pc's weekly to an external hard drive. I also have everything I need backed up to my One Drive and Google Drive. If all my pc's get damaged (flood, fire, hurricane) I am not worried. Cause I have everything I need backed up. 

Kudos0

Re: NS Error and Local Vault Not Retained

I am running NS 22.8.1.14 on 3 systems and they all have a Local Vault.

These were all updated through Live Update from previous version with Local Vault.

I have not tried a clean install of NS 22.8.1.14 so maybe the Local Vault procedure will not work.

Jim

Kudos0

Re: NS Error and Local Vault Not Retained

Yeah, I ran Live Update continuously as recommended. It got me to 22.7.0.76 and that was it. I suspect that it will go to 22.8 shortly. My problem was the Norton Removal and Reinstall due to an engine error that couldn't be fixed without using that tool per Norton. I won't make that mistake again.

Kudos0

Re: NS Error and Local Vault Not Retained

Did you do a Restart after the last Live Update?

Jim

Kudos2 Stats

Re: NS Error and Local Vault Not Retained

I used the Norton Removal and Reinstall tool and did a Remove Only.

I checked for any leftover folders and removed any I found just to be sure.(just found a couple minor ones)

I then installed NSBU 22.9.0.71 which I downloaded and after activating and running updates I installed my Local vault using the IDDStore2.dat file and all is great.

So Norton has not killed the Local vault yet.

Jim

Kudos0

Re: NS Error and Local Vault Not Retained

Hi PhoneMan, I solved the issue by turning off the taper protection and copying the file you mentioned. I then rebooted and turned it back on. Everything works fine. BTW, I reboot every single time I update versions of any program. I'm stuck back in the 90's where it was require for almost every program on the market. Just a habit, that's all. :)

As for the cloud vs. local vault, I am still reluctant to go to the cloud. I know everyone says that it is more secure but, with all of the hacking going on out there I don't trust it. Companies are going to have to do a lot better in securing their data before you convince me.

Thank you for all of your help.

Kudos0

Re: NS Error and Local Vault Not Retained

Last Pass exploit.

http://www.ghacks.net/2017/03/21/full-last-pass-4-1-42-exploit-discovered/

And all the days that people could not login to Norton online vault.

I'm staying Local.

Jim

Kudos0

Re: NS Error and Local Vault Not Retained

1--Once you create a cloud vault, you can import a backup you previously created into it and recover all your old passwords. 2--A local copy still exists, it just sinks with the cloud. 3--They have pretty much made it impossible to install and create a local vault. Very frustrating as a use to keep separate vaults on my desktop. And Laptop. Having replaced my laptop I was forced to merge my vaults. Import supports a merge option. 3--Not sure what different members in a family, or people needing multiple vaults are suppose to do. 4--Although Symantec is fairly reliable I don't agree with those who say a cloud version is more secure than a local vault. More recoverable maybe, but as I said you still actually have a copy local. Waiting for someone to steal all those cloud vaults and at there measure crack the encryption.
Kudos0

Re: NS Error and Local Vault Not Retained

tns:
1--Once you create a cloud vault, you can import a backup you previously created into it and recover all your old passwords.
2--A local copy still exists, it just sinks with the cloud.
Unless you have recovered a local vault, there is no local copy. You need to be able to log into the cloud vault to access saved logins.
3--They have pretty much made it impossible to install and create a local vault.
As long as you have had a local vault at some time it is possible to regain it if you have been converted to the online vault. Check the information gathered by user elsewhere in this thread.   https://community.norton.com/en/forums/retaining-your-local-vault
Very frustrating as a use to keep separate vaults on my desktop. And Laptop. Having replaced my laptop I was forced to merge my vaults. Import supports a merge option.
3--Not sure what different members in a family, or people needing multiple vaults are suppose to do.
With the cloud vault, each Windows user can create their own Norton Account, then create their own cloud vault.

4--Although Symantec is fairly reliable I don't agree with those who say a cloud version is more secure than a local vault. More recoverable maybe, but as I said you still actually have a copy local.
As noted above, no local copy when you only have a cloud vault.
Waiting for someone to steal all those cloud vaults and at there measure crack the encryption.
To crack the encryption, the thieves need the key that is stored on your local computer. 
Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: NS Error and Local Vault Not Retained

Not sure I agree about no local vault once you convert to cloud. There is one bad nehavior I noticed in that you need to open it once after a teboot, but then you can go offline, e. g. disconnect your wifi/ethernet or enable airplane mode, and then still access it. I think I'll ask for a change in that if for whatever reason you cannot reach a Norton server on first access, you cannot use it. Could be a problem is some cases, e.g. I store passwords for a local app on my machine or I'm some where in the world with restrictive internet access. I do have such an app that requires me to logon with password but works fine if internet access is not available. It asks me if I want to work offline and syncs whenever internet is available again. Note have you noticed that backups are taken on your local machine. I haven't checked but there used to be a included program for creating a readable copy of these backups.
Kudos0

Re: NS Error and Local Vault Not Retained

You can agree or not about your perception of what happens if you convert your vault to a cloud vault. Convert is the operative word here. You are converting from a local vault to the online vault. The information will still be saved on your computer, but unless you go through the process outlined in PhoneMan's post above, you cannot access it from your Norton products. After you do that process, you should be able to access both a local and a cloud vault. But remember, they are in no way connected. So any changes to one will not be sync'd to the other.

Yes. Your cloud vault will create backups of your online vault and save them in your Documents folder, under Norton Identity Safe Backups. The can be viewed in the folder with your email address. These are saved in the .dat format which is only useful for importing into your ID Safe. If you want a readable format, you have to manually create a backup and use the .CSV format.

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: NS Error and Local Vault Not Retained

I have a Local vault I use with IE 11 toolbar.

I added a Cloud Vault by using a different email and a new Norton Account using that email.

I can now use either one. I did this to use Firefox and also after Windows 10 new update on April 11 Edge will have a Norton Extension which will probable have a Cloud vault only as it looks like the Firefox extension.

I don't know if this will affect IE 11 after April 11 but it might.

The end is near for the Local Vault.

Jim

Kudos0

Re: NS Error and Local Vault Not Retained

The end is near for the Local Vault

I hope not. I still have access to both local and online from Chrome. For now.

Once all support for local is gone, I will stop using Norton's ID Safe.

Things happen. Export/Backup your Norton Password Manager data.

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