• All Community
    • All Community
    • Forums
    • Ideas
    • Blogs
Advanced

Not what you are looking for? Ask the experts!

This forum thread needs a solution.
Kudos0

oblivious

I posted a question in April of 2017 about installing Norton Security on my Surface RT 8.1. Unfortunately, they were not helpful because the App will not run on my device. When I tried I was instructed to go to the windows store to find apps that will run. I cannot find ANY Norton products. This device was nice when I bought it but now.... it's getting tiresome. Any Norton Techs can weigh in. Thanks

Replies

Kudos2 Stats

Re: oblivious

@oblivious

I am not a Norton Tech, however, the following two links may provide you some answers (one in  reagrds to operating system and one in regard to your Surface - although on the older side):   

https://support.norton.com/sp/en/us/home/current/solutions/kb20080410115...

https://answers.microsoft.com/en-us/windows/forum/windows_rt-security/do...

Hopefully others will provide additional answers.

Kudos2 Stats

Re: oblivious

All: As Guru yank has linked to here is a more recent MS article regarding Surface and Windows 8.1 RT. Windows 8/8.1 RT is locked down set to run ONLY apps available from the MS store. Avast is showing as available on the MS store and compatible with ARM/x86/x64. The hardware architecture of RT is based on ARM, Norton products require a native x86/x64 based architecture to run. Hope this helps.

Cheers

"From DOS to Windows10 what a journey it has been" / MS Certified Professional / Windows Server 2016 Essentials / Windows 10 Professional x 64 version 1909 / build 18363.476 / N360 Deluxe 22.19.8.65 / Norton Core v.288 on Android 2.21 / Opera GX

This thread is closed from further comment. Please visit the forum to start a new thread.