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Kudos0

Offline Installation

Hello,

Is there an offline solution for installing Norton Security without an account like in previous editions. This will speed up delivery and setup at stores where we cannot create accounts for clients. The previous editions (NIS, NAV,N360,etc.) all had this option.

Thanks

Replies

Kudos0

Re: Offline Installation

Hi mlush, Welcome to the Norton Community!

Since the new Norton Security is cloud-based, its installation requires going through the Norton Account. By understanding your concern, maybe someone else might know more about what to do to meet your needs as those of your customers.

I'll try to get someone to jump on this thread to provide better support.

Best regards.

Sandro
Kudos0

Re: Offline Installation

Hi Sandro_cm,

Thank you! I just want to make things as easy as possible for clients at the store level so they stick with a quality program like Norton rather than opting to other tools.

Thanks

Kudos0

Re: Offline Installation

Is it just the installation you want to be offline? ie you do not want to download at each site. You can do this by doing one download and making copies of the installer on CDs or thumb drives. As Sandro notes, you will still need to be online when installing so the product can be activated by entering the product key.

You also need to be online after installation to receive updates and the full protection of the newer cloud based detections.

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Offline Installation

Well we have the trial version for both, but really looking for a TechBench copy that does not require activation but rather just the Product Key. Since we offer that here it would streamline the clients options and not limit their time since they can do it at their house (the activation/registration). This is how Norton (AV, IS, 360,etc.) was before and we had techbench copies for that here as well. This is really more about avoiding account creation at the store, but letting the client do it at home. Currently more clients are opting for other security options since that streamlines the setup and they do not need to wait around or have us to do this (which we won't). 

I just don't want to see people always going for the alternative just because of this one change when Norton was a great option previously for setups. An offline-techbench copy that doesn't require activation / sign-up but only the product key is ideally what we want and need to push sales of Norton back to where they were before Norton Security was released.The trial allows us to install it but not activate it without an account which is what we need.

Matt

Kudos0

Re: Offline Installation

This TechBench copy you are referring to, is this some special version that was available to a Norton Partner? Or was it just a full installation file as opposed to a downloader?

You mention not having to activate but just enter the key. As I understand it, entering the key is activating the product. Is there something I am missing?

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Offline Installation

Yes we had a partner installation. As I have explained the older version of Norton: Anti-Virus, Internet Security, and 360 allowed for key activation, but the newest launched Norton product named Norton Security (with or without backup) required a user registration (online) for a web-activation rather than a key activation. This has caused clients to opt out of purchasing Norton to chose alternative options. 

If Norton provided a key activation download/option which allowed for registration this would surely stop the number of declined offers we have due to this inconvenience. It seems like this is something that needs to be escalated higher than the Norton Community who cannot provide a solution.

Thanks for the help guys,

Matt

Kudos0

Re: Offline Installation

Hi Matt,

Here we have tried to help based on what we currently know, maybe something new might still appear. If so, we'll be here to update your thread.

Sandro
Kudos0

Re: Offline Installation

Symantec PartnerNet website http://symantec.com/partners or https://partnernet.symantec.com (login required)
To speak with a Partner Program Representative in the U.S.Call the U.S. Partner Hotline # which you should know or is available on the website. Outside the U.S. visit the website.

Kudos0

Re: Offline Installation

Activation and registration are 2 separate steps.

As for activation, I'm not aware of any version from Norton (not Symantec) that did not require online activation since the 2003 version.

As for registration (creating the Norton account).  You actually don't need to do that at the time of installation or even during activation.  When you get to the screen to enter an email address you can leave the box empty and click "next" twice.  Then a new option appears on the screen to either "skip" or "ask me later".

If I am setting up a system for someone I usually activate it for them and then tell them to create the Norton account when it is convenient for them. (You get prompted the first time you open the program after every reboot).

Or you an just setup the program as a trial and give the customer the key and let them activate it and create the Norton account.

Dave

Kudos0

Re: Offline Installation

Thanks for all the replies, but I think there is a miscommunication between older Norton (NIS,NAV,360) and the newest product for 2015 Norton Security. Norton Security requires an account, online key activation and then a download. There is a trial available but it requires a login as well. The older versions allowed two clicks of next when asked for email address (as noted), but this newer version doesn't. That is part of what I was trying to get around.

Thanks

Kudos0

Re: Offline Installation

Thanks for the response. 

Kudos0

Re: Offline Installation

If in fact there is some distinction between the retail copies and a Norton Partner copy, you need to follow up with the partner division of Norton/Symantec. Follow the info provided by bjm_ above.

This forum is just for the regular retail users and their products.

Things happen. Export/Backup your Norton Password Manager data.
Kudos1 Stats

Re: Offline Installation

I don't think mlush is making a distinction between a partner version and retail version. I think mlush is saying that with the retail version of older products, one could easily skip/defer the step that creates/login to user account ... while with the retail version of new products skipping that step is not an option.
Kudos0

Re: Offline Installation

geek47 Thank you. That is exactly what I am saying.
Kudos1 Stats

Re: Offline Installation

The registration / user account is a convenience not an inconvenience. 
I have a 10 device license.  How do I install on 10 devices.  I send email invitations to my other devices.  I download pre-activated installs from the email invitation to my devices. 
The invitation keeps track of my # of installs and key

Kudos1 Stats

Re: Offline Installation

bjm_:

The registration / user account is a convenience not an inconvenience.

But not everyone feels that way.

mlush is saying that the requirement for first setting up a user account (when installing the new products) is an inconvenience (to mlush).

The question for Symantec is: Why make the user account a requirement (in the new products)? Why not continue allowing the user account to be skipped  (as in the old products) ... wouldn't that be the "customer friendly" alternative??? In that way, those who want to easily install NS on 10 devices can set up a user account, and those who want to set up NS for a customer, and allow the customer to create their user account at a later time, can skip the user account step .... a win-win for all customers.

Kudos0

Re: Offline Installation

geek47:
bjm_: The registration / user account is a convenience not an inconvenience. 
geek47:  But not everyone feels that way.
 

You always want "customer friendly" stuff like options....

Kudos0

Re: Offline Installation

"Client friendly" options are key. We have always sold Norton, now we sell other options in our repair areas, and since Norton Security has come out the alternative sells somewhere between 3:1 or 4:1. That is a huge drop loss for Norton since this is happening at similar stores across Canada. The key is having 'options' and as that becomes limited our clients are now opting to other non-Norton products.
Kudos0

Re: Offline Installation

Also, while, I personally don't object to things accounts, and clearly some of you don't, the average client we maintain within a fast-paced buisness enviroment need to be in and out, when we do setups for them, we legally wont sign user agreements or make accounts for them. This means our sales staff need to spend added minutes making it with them, and when our staff have other alternatives they are providing the option to clients and they are taking advantage of this. I am a fan of Norton and just looking to make the experiene for our client as easy as possible as it was before, and maintain good relations with Norton since we have always sold Norton as a repair option since I have worked with the company.
Kudos0

Re: Offline Installation

mlush:
"Client friendly" options are key. We have always sold Norton, now we sell other options in our repair areas, and since Norton Security has come out the alternative sells somewhere between 3:1 or 4:1. That is a huge drop loss for Norton since this is happening at similar stores across Canada. The key is having 'options' and as that becomes limited our clients are now opting to other non-Norton products.

Well, since Norton folded 9 products into one service.  Your client options are reduced.  If this is hurting sales.  Then Norton will do a re-think or not.  Ask GM When does having too many brands and too many variations of those brands create a perilous situation?  The bean counters at Symantec/Norton made corporate decisions regarding retail products.  Time will tell if the decisions were correct. 

Accepted Solution
Kudos1 Stats

Re: Offline Installation

Hi mlush,

I understand your disappointment as well as to the fact that we did not find more information to keep you more comfortable with your customers.
Put it this way, Norton Security is a new product for which there are no options available such as the one you are looking for, at least so far. Perhaps in the not too distant future, things could still change, and maybe there will be a new policy that would allow to help those who have needs as yours.
I would suggest you to come back here again to see if things will be different.

Sandro

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