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Kudos0

Online back up

When I first received my new computer this program was installed. It did backups and today I just realized I hadn't seen a backup notification in awhile. I have logged in however the BACK UP NOW button is not accessible. How do I "back up now"?

Replies

Kudos0

Re: Online back up

When I first received my new computer this program was installed. It did backups and today I just realized I hadn't seen a backup notification in awhile. I have logged in however the BACK UP NOW button is not accessible. How do I "back up now"?

Kudos0

Re: Online back up

Hello vtbanker,

It sounds like your PC is showing as offline and will not be able to backup until your PC synchronizes again with the server.  Usually this happens automatically within a few minutes, or you can reboot your PC and it will automatically refresh the connection when the software reloads.  If after rebooting your PC the software will still not allow you to backup please contact support for further assistance.

Thank you,NicoleIT Support Specialist, Symantec Corporation
Kudos0

Re: Online back up

Hello vtbanker,

If your issue has been resolved please mark this thread as solved.

Thank you,NicoleIT Support Specialist, Symantec Corporation

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