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Online Backup incorrect usage shown

I have the 25GB version of Norton Online Backup.  The system is currently showing my usage at 22.73GB and I am getting messages saying I need to buy more storage space or purge files.

I have 2 computers being backed up.  According NOBU, the file size for one of them is 2.52GB and the second one is 3.36GB.  That totals 5.88GB, not the 22.73GB being shown on the Norton system.

After reading the posts on this board, it appears this is a relatively common problem and that someone at Norton needs to take some action on the Norton servers to fix this problem and correct my storage total.

Would someone at Norton please contact me and help me get this problem fixed.