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Kudos0

online backup/restore

Had a complete system crash. Have all files backed up online with Norton. Bought new computer and went to Norton Online Backup to restore files.  The instructions said to Go to home page of Norton Online Backup, locate the Icon for the computer, click on "File Actions" the "Restore Files".  Only I do not have that last item.  I have "Download a File" and "Email File LInks".  How do I find the "Restore Files" selection?

Replies

Kudos0

Re: online backup/restore

Had a complete system crash. Have all files backed up online with Norton. Bought new computer and went to Norton Online Backup to restore files.  The instructions said to Go to home page of Norton Online Backup, locate the Icon for the computer, click on "File Actions" the "Restore Files".  Only I do not have that last item.  I have "Download a File" and "Email File LInks".  How do I find the "Restore Files" selection?

Kudos0

Re: online backup/restore

Hi,

Can you tell us which product you were using prior to the system crash? Were you using Norton Online Backup or Norton 360? 

Thanks

Kudos0

Re: online backup/restore

Hello davids1lady

There hasn't been any activity to your post since your initial message. Can you please provide further product detail if you're still experiencing issues? Based on your description you're likely using Norton 360.

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