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Kudos0

Online Bacup Purge has been running for over a month --- can't stop it

My backu was failing for quite a while, so i decided to purge files and do a new backup. First I tried purging the document folder, which failed. Then I selected Office Docs and started purge. This was a month ago and I can't get it to stop. Enen when I used Task manager, it keeps showing "purge". ( did send a messge to support a while back, but never heard from them)

Replies

Kudos0

Re: Online Bacup Purge has been running for over a month --- can't stop it

My backu was failing for quite a while, so i decided to purge files and do a new backup. First I tried purging the document folder, which failed. Then I selected Office Docs and started purge. This was a month ago and I can't get it to stop. Enen when I used Task manager, it keeps showing "purge". ( did send a messge to support a while back, but never heard from them)

Accepted Solution
Kudos0

Re: Online Bacup Purge has been running for over a month --- can't stop it

Hello Georgia

Send me a private message containing the email address used to login to the service and the request to cancel your pending purge jobs. 

Kudos0

Re: Online Bacup Purge has been running for over a month --- can't stop it

Wesley Welty:  I'm having the same problem.  PLEASE HELP!

Kudos0

Re: Online Bacup Purge has been running for over a month --- can't stop it

Have the same problem. Tried to remove a film taking a lot of space. Had done it before - usually took couple of minutes. This time Backup got stuck on purging in progress for 2 days now.

Had a long chat with on-line support including supervisor. He could not solve it. Decided it needs to be done from the server and to escalate my case to a proper department. He expected to have an update in 7 days and let me know.

He confirm that they would not need access to my computer for 7 days so ending the chat I press the button that revokes the access privileges. Then the window confirmed that I revoke the privileges and he has no longer access to my computer but also that he is no longer managing the file (?back up? file?).

Is it OK or I am back to square ?  Should I expect this update or start again? So far I cannot access the backup menu and scheduled backups are getting missed

Kudos0

Re: Online Bacup Purge has been running for over a month --- can't stop it

after 2 sessions with on-lne support, i'm certain that they have no knowledge of Online Backup and should just give you the number for Online Backup support. If they can't help, send a message to the moderator above. He's very good and very helpful

[edit: Please do not post personal information Participation Guidelines and Terms of Service.]

Kudos0

Re: Online Bacup Purge has been running for over a month --- can't stop it

All

If you're having a similar issue please follow the same instructions I asked of Georgia and send me the details via private message. Otherwise I can't help if all that I'm getting are 'me too' posts.

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