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Kudos0

Online Restore

After having read through the basics on this forum about the length of time it takes to backup or restore, I was able to successffully backup my old computer.  However, when trying to restore the large amount of data to my new computer, I get an error code W12002. This error code does not show up on the help resolutions for restore so I have no clue what the error is or how to fix it. Not very user friendly.

Now I have tried unsuccessfully at least three times - doing nothing with my computer, leaving it hooked up to the internet, etc. - to restore my files. Honestly just want to know how to restore my data without having to go in an download each of over 9,00 files one at a time.  This is very frustrating and I highly doubt I will ever use this program again.

Replies

Kudos0

Re: Online Restore

After having read through the basics on this forum about the length of time it takes to backup or restore, I was able to successffully backup my old computer.  However, when trying to restore the large amount of data to my new computer, I get an error code W12002. This error code does not show up on the help resolutions for restore so I have no clue what the error is or how to fix it. Not very user friendly.

Now I have tried unsuccessfully at least three times - doing nothing with my computer, leaving it hooked up to the internet, etc. - to restore my files. Honestly just want to know how to restore my data without having to go in an download each of over 9,00 files one at a time.  This is very frustrating and I highly doubt I will ever use this program again.

Accepted Solution
Kudos0

Re: Online Restore

Hello

That's a Windows connection error. Can you send me a private message with the following so I can have an agent assist you?

  • The email address associated to your account
  • Your contact phone number.
  • At least two preferred times we can contact you including your timezone
  • A link to this forum post so I have a point of reference.

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