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Kudos0

Online storage full, How to delete files and make room?

I have created an alternative backup set and deleted the old one through the application (windows 10) yet I can't do any further backups and am only diverted to buy more storage. I will not buy more storage, 25 gb is more than enough to save my passwords and contacts. Please help.

Replies

Kudos1 Stats

Re: Online storage full, How to delete files and make room?

Windows 10 Home X 64
Kudos0

Re: Online storage full, How to delete files and make room?

Hi P 4 E. Thank you for the reply. I've already deleted the old backup set and files through the program. I also logged in to the nobu.norton site with multiple browsers and my devices don't show up, also it says I've used 0%. The program continues to say my data is at risk, I have fully used my online storage, and when I try to run a backup it just diverts me to the store page to buy more storage.

Kudos1 Stats

Re: Online storage full, How to delete files and make room?

Hello Cyrus Support can get whatever is causing your issue on the backend corrected. Give them a shout. http://norton.com/chat

Cheers

"From DOS to Windows10 what a journey it has been" / MS Certified Professional / Windows 10 Home / Professional x 64 version 1903 / build 18362.239 / N360 Deluxe 22.17.3.50 / Norton Core v.282 on Android 2.00
Kudos2 Stats

Re: Online storage full, How to delete files and make room?

Just removing the backup sets from your Norton product does not remove the files. Just in case you need them later.

To remove the files from the online storage, using a Windows admin account, open Windows Explorer. Click on This PC in the left pane, then double click on the Norton Backup Drive. From there you should be able to right click on the old backup set and choose Delete. Be patient, the list of backup sets and files and folders can take some time to populate. 

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Online storage full, How to delete files and make room?

I appreciate the replies so far. Thanks guys but still no luck :/  I'll have a chat with someone from Norton and see if they can sort it out. I'll post what happens. catchya

Kudos0

Re: Online storage full, How to delete files and make room?

The process I outlined above just worked for me a few days ago. I needed to purge most of my online data and I took the storage used from 32 GB to 3 GB. 

Things happen. Export/Backup your Norton Password Manager data.

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