• All Community
    • All Community
    • Forums
    • Blogs
Advanced

Not what you are looking for? Ask the experts!

Kudos0

opening Norton Password Manager vault crashes Internet Explorer

when I open my Norton Password Manager vault  Internet Explorer stops responding and I also sometimes get a message saying the Norton framework has stopped responding. I have to reboot my PC to get IE to work again. I am on wndows 7 ultimate 32 bit. Norton and windows are fully updated

Replies

Kudos0

Re: opening Norton Password Manager vault crashes Internet Explorer


plhermette wrote:

when I open my Norton Password Manager vault  Internet Explorer stops responding and I also sometimes get a message saying the Norton framework has stopped responding. I have to reboot my PC to get IE to work again. I am on wndows 7 ultimate 32 bit. Norton and windows are fully updated


Hi,

Have you tried using the Norton Remove and Reinstall Tool to be sure your copy is clean and error free?http://us.norton.com/support/kb/web_view.jsp?wv_type=public_web&docurl=20110217171332EN

Not a sniper accurate solution but in some cases a shotgun works better.

Keep us posted

Dick Win 10x64 current current NSBU
Kudos0

Re: opening Norton Password Manager vault crashes Internet Explorer

Ok so the remove and reinstall worked but I had lost all my passwords. I recreated the vault and set my password and restored the passwords from a backup (Phew!). Now my Laptop is working fine again....

BUT.... This has screwed up my password manager on my desktop which now says I have to create a vault!. I tried the remove and reinstall but it was unable to remove Norton and suggested I do so Manually. This I have done and it would not reinstall NIS so I had to download it from my Norton account which used up another available installation. I then got a window saying "No vault on this account" then it told me I have to create a vault which I have done, using the same Norton account and password but the vault is empty! I thought the idea was that you could only create one vault and this was shared between your PC's. - this certainly does not seem to work!

No idea what to do next. Why can't  Norton get their program to work as advertised!

Philip

Kudos0

Re: opening Norton Password Manager vault crashes Internet Explorer

AAAAgggghhh! I was away on business yesterday and went to log into Norton Identity Safe on my laptop and although I could open my Norton Account OK, identity safe woiuld not accept my password. I have been using identity safe for several years and always used the same password - it worked the day before so I know it is correct. Even worse when I got back home and tried to open identity safe on my desktop - as soon as the vault opened Internet explorer stopped responding. The only way to get it working again is to reboot or turn off identity safe completely.

I have hundreds of stored passwords and cannot accessa any of them now. neither can I access most of my protected web sites! Is there any way to get rid of the online vault (that obviously has serious bugs) and go back to an individual password cache on each PC?

Anyone have any suggestions that might clear the online vault? This is driving me to distraction!

Phil

This thread is closed from further comment. Please visit the forum to start a new thread.