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Kudos0

Optimisation last scan report incorrect. NSBU.

All settings are enabled for disc optimisation & it runs fine but the last scan report shows incorrect details, last scan shows 5 days ago (when I reinstalled Norton) on the performance tab but under Graph 'page' it shows it has run 3 days ago & yesterday.

I uninstalled via the Norton removal tool.

Is the above a bug? Is anyone else having this problem?

Running Win 10 pro 64bit fully upto date. Norton also fully upto date.

Tia,

Virginia/Twilight Princess. Windows 10 Pro 64bit, iPhone X, iPad Pro 9.7".

Replies

Kudos0

Re: Optimisation last scan report incorrect. NSBU.

Here are screenshots of what I see.

 

[Admin Edit: Masked email address from image]

Virginia/Twilight Princess. Windows 10 Pro 64bit, iPhone X, iPad Pro 9.7".
Kudos0

Re: Optimisation last scan report incorrect. NSBU.

You have a long history in this community of problems with Norton. I am beginning to think it is more than just your Norton causing issues. Maybe you should be looking into formatting your pc. I myself tun off PC Tune in Norton cause it does not serve a purpose. I use CCleaner to clean cookies and temp files. I use Smart Defrag to defrag my hard disk. 

Kudos0

Re: Optimisation last scan report incorrect. NSBU.

I would rather change my av software if Norton is that bad on Windows - I've used Norton since XP days. I certainly wouldn't do a clean install of the OS just for a very minor problem with a program, in any case I don't think that would fix the problem. I have recently done a repair install of Win 10 & I already run CCleaner & JV16 Powertools. All Norton's defrag does is utilise the inbuilt Windows defrag program so may turn off Norton's Tune up.

Virginia/Twilight Princess. Windows 10 Pro 64bit, iPhone X, iPad Pro 9.7".
Kudos0

Re: Optimisation last scan report incorrect. NSBU.

A repair install on Windows does not work all the time. It merely over writes files. But why did you have to do a repair on Windows? Was something corrupted? I have Norton Security installed on about 20 family pc's which I maintain. All running Windows 10 64-bit. None of them have any sort of issues at all. That is including the laptop I am currently typing with. I also have hundreds of customers with the same configuration and they also are not experiencing any issues. I looked back are your profile and other threads. You have about 50 threads starting. Going back to Sept 2009. To me anyone with this many issues has to have more then just Norton issues going on. Sorry not being rude. JV 16 Powertools is just snake oil and I would not be using it. Norton Optimise merely invokes Windows defrag. If the disk is less then 5% fragmented Windows will not perform a disk defrag. Disk clean up merely cleans temp files from IE and some small Windows stuff. Are you sure your system clock is on the correct time and date? Seems to me when you uninstalled Norton it left some old settings behind. Did you select the option to reinstall Norton? If so that will retain info. I also uninstall via Programs and feature in the Windows control panel. I do a full uninstall and reboot. I then run the Norton Uninstall tool and reboot. I manually delete any left over folders. I then run CCleaner registry cleaner and reboot. Install Norton. 

Kudos0

Re: Optimisation last scan report incorrect. NSBU.

@Doctor9fan:

Somehow, I am experiencing your concern:

UPDATE: Seems that I could not locate correct optimization recordS.

Bug or, NSBU just fails reading the log or communicating with its server?

Anyway, this does not matter when it comes to Norton Optimize Disk.

Chat with Norton Support?

PUP Hunter PRO: Just TRYING to save the world (U) from cyber threats, A single blog post, at a time, and ONCE & FOR ALL. (A fan of Nadia_Kovacs)
Kudos0

Re: Optimisation last scan report incorrect. NSBU.

It was to see if some corruption in Windows was affecting blu ray playback in WinDVD 12 pro - it was & it was successfully fixed.

Yes clock set to correct time. Problem was happening before I uninstalled hence why I did it, I used the NRT not the NR&R tool, I chose to remove everything.

2009 I was using Vista & have gone to Win 8/8.1 & now 10 since, the problems encountered in the past have no connection to the current problem; if there is a problem. It may be that it isn't defragmenting anything as it is less than 5% fragmented but that the graph is just showing that it has run & found defrag is not required which to me sounds more plausible than my being plagued with computer problems which go back to 2009. If I believed Norton was a problem I would've ditched it long ago. 

Usually any problems I've had were usually fixed with a Norton update or with a clean install of Norton.

Virginia/Twilight Princess. Windows 10 Pro 64bit, iPhone X, iPad Pro 9.7".
Kudos0

Re: Optimisation last scan report incorrect. NSBU.

I'm currently thinking that the entry under Graph shows that it's run optimisation not that it's actually optimised the disc, & that the entry under performance shows when it has optimised the disc, that would explain the discrepancy.

Virginia/Twilight Princess. Windows 10 Pro 64bit, iPhone X, iPad Pro 9.7".
Kudos1 Stats

Re: Optimisation last scan report incorrect. NSBU.

Defragging is of little use with current hardware. In fact, the Windows file system will deliberately fragment some system files for quicker access.

In the 'old days', hard drives and computers were much slower, and you were able to see a significant  performance increase from a defrag. Todays hardware is so fast you will never see any noticeable difference.

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Optimisation last scan report incorrect. NSBU.

Hello

When I used to have optimization turned on, I saw that Norton ran it after every install of a program and even if it was just an update to a program. If you updated 3 programs on the same day, the graph would show that an optimization was done 3 times on the same day. Since I have a SSD drive, I decided, attempts to run it happened too often, so I have had that option disabled since then. The attempts of optimizations would show up in the  logs under Disk Optimization. I don't think it was actually optimized since I do have an SSD drive. I do know that it invokes a Windows operation

Numbers, does know who I mean even if there is another inactive user with that name, Right?? I  think you would need more installs or updates of programs than just the install of Norton program for it to show up in the logs.

I would be more concerned about the number of alerts that is showing up in that graph rather than an inconsistency of optimization attempts. That does seem like a very high number of alerts. Perhaps, they are due to the upgrade to Windows 10.. I may be wrong about the reason for it. Does that improve after use of NRT and reinstall of program? Those alerts might have something to do with the other issue being  discussed here.

I agree with peterweb and I would not miss it if they removed that feature of the program with a future update to the program even if that part of the program was included in the price I paid for the Norton program.

I'm on Windows 7 Pro 64 bit.

Thanks.

PS---Sorry if anything I have stated here is incorrect.

Success always occurs in private and failure in full view. Windows 10 Pro 64 bit Norton Core Security Plus 22.17.3.50 Core Firmware 282 I E 11 Chrome latest version.
Kudos0

Re: Optimisation last scan report incorrect. NSBU.

Yes it would optimise after every program install & would sometimes show two or more optimisations in one day but now even after installing a program the graph shows the optimised icon but the last optimised is still doesn't catch up. I have done another clean uninstall following the correct procedure of uninstall & not keep anything, restart, use removal tool, restart & reinstall, will see what happens.
Worked perfectly under ver 21, only since ver 22 arrived I've seen this but didn't bother about it at the time. 
Will check the alerts.

Virginia/Twilight Princess. Windows 10 Pro 64bit, iPhone X, iPad Pro 9.7".
Kudos0

Re: Optimisation last scan report incorrect. NSBU.

You also have to remember that just because Norton or Windows invokes the Optimization, it will not actually do anything to the drive if the fragmentation level is too low.

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Optimisation last scan report incorrect. NSBU.

Thanks @peterweb, would it still show an icon under Graph &/or last optimisation if it runs to see if optimisation is required even if it doesn't actually optimise?

Virginia/Twilight Princess. Windows 10 Pro 64bit, iPhone X, iPad Pro 9.7".
Kudos0

Re: Optimisation last scan report incorrect. NSBU.

Yes. The graph just shows when Norton calls the feature. The feature does run, but it may only do an analysis and determine nothing is needed.

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Optimisation last scan report incorrect. NSBU.

I would think that it be the same for the 'last optimisation' (under performance tab) too.

Virginia/Twilight Princess. Windows 10 Pro 64bit, iPhone X, iPad Pro 9.7".
Kudos0

Re: Optimisation last scan report incorrect. NSBU.

It should be.

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Optimisation last scan report incorrect. NSBU.

You can just disable it since it's really not a needed feature. People buy Norton to protect their PC's. That's the #1 feature.

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