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Kudos0

our site got black-listed why and what can we do to stop the black-list

Our website was flagged by your product on Friday night.  Meaning that customers felt unsafe to view the site.  This is costing us money due to the fact that you specify that pages on our site are unsafe.  I have checked the pages and we are not serving anything on those pages that isn't from ourselves.  (We added a once only popup to all pages to tell all of our customers about a fantastic competition that we were running via our social page on facebook)  we have reverted the code so that the popup isn't visible.  How would you recommend that we do a popup so that our customers can have access to the competition.  

IT Support 

Cruise.co.uk

Replies

Kudos0

Re: our site got black-listed why and what can we do to stop the black-list

https://submit.symantec.com/false_positive/

Detection occurred: When browsing the web

• Using product: Norton Internet Security or Norton AntiVirus (later than 2012)

• Type of detection: SafeWeb (Phishing URLs, Malicious Web Pages)

Kudos0

Re: our site got black-listed why and what can we do to stop the black-list

Thanks for your help.

IT Support 

Cruise.co.uk

Kudos0

Re: our site got black-listed why and what can we do to stop the black-list

Hi

We have manually analyzed your website 'cruise.co.uk' and found it to be clean, and its already rated green in safeweb.norton.com.

http://safeweb.norton.com/report/show?url=cruise.co.uk

If the site is again flagged as malicious by us, please report it to us.

Cops

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